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tax commissioner executive assistant resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Career Overview

Exceptionally organized and efficient with over 9 years of experience in the office environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Expert computing and technology skills including competence in multiple software applications, networking issues, and social media.

Core Strengths
  • Strong communication skills
  • Expert in customer relations
  • Knowledge of GAAP guidelines
  • Customer-oriented
  • Highly analytical
  • Thrives under pressure
  • Independent worker
  • Solution-oriented
  • Complex problem resolution
  • Conflict resolution
  • Microsoft Office Suite
  • PowerPoint
  • Managing multiple priorities
  • Critical thinking
  • Eye for detail
  • High customer service standards
  • Strong problem solving ability
  • Effective time management
  • Excellent managerial techniques
Accomplishments

Customer Service

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

  • Performed administration tasks such as filing, developing spreadsheets, photocopying and scanning documents for inter-departmental use.

Reporting

  • Maintained status reports to provide management with updated information for client accounts.

Training

  • Successfully trained new staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Work Experience
Tax Commissioner Executive Assistant , 03/2022 - Current
Augusta Richmond County Tax Commissioner City, STATE,
  • Part of a team that uses best practices in the facilitation of tax services in accordance with applicable state & federal statues to maintain revenue as it relates to state law.
  • Make decisions, conducts researches & applies technical & procedural guidelines and utilizes data processing systems and data bases to obtain, verify and/or adjust tax account information.
  • Research & analyze tax returns suspended by computer system, makes necessary corrections to return through on-line entry & advises taxpayers if tax liability changes.
  • Informs taxpayers of billing information and assessments for past due taxes.
  • Answered high volume of phone calls and email inquiries.
  • Organized and coordinated conferences and monthly meetings.
  • Facilitated training and onboarding for incoming office staff.
  • Used advanced software to prepare documents, reports, and presentations.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Handled incoming and outgoing mail, email and faxes.
  • Wrote reports, executive summaries and newsletters.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Took notes and dictation at meetings.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Delinquent Accounts Specalist , 08/2017 - 03/2021
Augusta Richmond County Tax Commissioner City, STATE,
  • Responsible for providing direct services and supports to the individuals served, including, but not limited to: assisting in maintaining a clean, safe living environment, meal preparation, completion of various household tasks, and personal care assistance.
  • Also supervised, taught, and assisted the individuals served in every aspect of his/her life, with the goals of fostering increased independence, choice and empowerment while assuring that the health and safety needs were met at all times.
Support Manager 2010-2011 / Support Specialist 2008-2010, 08/2014 - 08/2017
Augusta Richmond County Tax Commissioner City, STATE,
  • Interacted with customers by phone, email, or in person to provide information.
  • Produced high-quality communications for internal and external use.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing the operation of office equipment.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Managed tax drawers, resolved variances, and filed company receipts.
  • Stayed up-to-date on Georgia laws and licensing requirements to complete accurate and efficient reviews.
Educational Background
Associate of Arts: Commercial Photography, Expected in 05/2009
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North Georgia Technically College - Clarksville, Georgia,
GPA:
Status -
High School Diploma: , Expected in 05/2007
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Lincoln County High School - Lincolnton, GA
GPA:
Status -

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Resume Overview

School Attended

  • North Georgia Technically College
  • Lincoln County High School

Job Titles Held:

  • Tax Commissioner Executive Assistant
  • Delinquent Accounts Specalist
  • Support Manager 2010-2011 / Support Specialist 2008-2010

Degrees

  • Associate of Arts
  • High School Diploma

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