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Tax Commissioner Agent Resume Example

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TAX COMMISSIONER AGENT
Career Overview

Highly qualified, detail-oriented and hardworking MBA candidate with more than 20 years of experience. Proficient in research, writing, case management and client relations. Expert computing and technology skills including competence in multiple software applications, networking issues and social media.


Exceptionally organized and efficient with over 20 years experience in the office environment. Seeking a challenging role in a government agency.

Core Strengths
  • Strong communication skills
  • Expert in customer relations
  • Knowledge of GAAP guidelines
  • Customer-oriented
  • Highly analytical
  • Thrives under pressure
  • Independent worker
  • Solution-oriented
  • Tax liability analysis
  • Complex problem resolution
  • Conflict resolution
  • Microsoft Office Suite
  • PowerPoint
  • Managing multiple priorities
  • Critical thinking
  • Eye for detail
  • High customer service standards
  • Strong problem solving ability
  • Effective time management
  • Excellent managerial techniques
Accomplishments

Customer Service 

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration 

  • Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying and scanning documents for inter-departmental use.

Reporting 

  • Maintained status reports to provide management with updated information for client accounts.

Training 

  • Successfully trained new staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Work Experience
Tax Commissioner AgentOct 2012 to Current
Ohio Department of Taxation - Columbus, OH
  • Part of a team that uses best practices in the facilitation of tax services in accordance with applicable state & federal statues to maintain revenue as it relates to state law.
  • Make decisions, conducts researches & applies technical & procedural guidelines and utilizes data processing systems and data bases to obtain, verify and/or adjust tax account information.
  • Research & analyze tax returns suspended by computer system, makes necessary corrections to return through on-line entry & advises taxpayers if tax liability changes.
  • Informs taxpayers of billing information and assessments for past due taxes.
Support Services SpecialistJan 2012 to Jan 2013
ViaQuest Behavioral Health, Inc - Vandalia, OH
  • Responsible for providing direct services and supports to the individuals served, including, but not limited to: assisting in maintaining a clean, safe living environment, meal preparation, completion of various household tasks, and personal care assistance.
  • Also supervised, taught, and assisted the individuals served in every aspect of his/her life, with the goals of fostering increased independence, choice and empowerment while assuring that the health and safety needs were met at all times.
Support Manager 2010-2011 / Support Specialist 2008-2010Dec 2008 to Dec 2011
Champaign Residential Services, Inc. - Springfield, OH
  • Responsible for the overall management of a residential group home for people with developmental disabilities based on their individual needs.
  • Provide services as outlined in their individual plans.
  • Supervise staff and maintains all records and documentation for submission to agency and county board of DD.
  • Responsible for billing, payroll, and the financial accounting of the home.
Document Imaging /Processing SpecialistJun 2008 to Mar 2009
Huntington Bank - Columbus, OH
  • Prepared all new loan, lease, and PCL documentation for imaging.
  • Responsible for scanning documents such as titles, loan applications, deeds, vital records, and other documents included in a loan file.
  • Performed routine assignments such as verifying, classifying, consolidating, maintaining, reconciling, and/or summarizing a variety of records, files, and documents.
  • Complied regular reports as needed and exchanged information and resolved complex problems with solutions based on past practices.
Loan Processing AssistantAug 2007 to Mar 2008
JPMorgan Chase / Aerotek - Columbus, OH
  • Worked directly under the supervision of the Assistant Vice President of operations in the home loan department.
  • Responsible for delegating work assignments to 33 home loan agents for the processing of new home loan applications, refinances, HELOCs, andpersonal lines of credit.
  • Handled routine tasks such as creating letters, designing spreadsheets, credit reports, verifying employment, ordering titles, appraisals, and various other tasks to prepare files for closing.
Hazard Insurance Processor I, II, IIISep 2002 to Aug 2007
Assurant Specialty Property - Springfield, OH
  • Performed maintenance tasks on behalf of mortgage companies and banks, necessary for processing and updating hazard insurance policies, such as creating letters, sending cancellation or renewal notices, contacting homeowners' or insurance agents for current information.
Educational Background
Master of Business Administration2017Southern New Hampshire University - Wilberforce, OH, USA

3.70 GPA

Bachelor of Science, Health and Human Services Management2013Wilberforce University - Wilberforce, OH, USA

Member of National Omicron-Psi Honor Society

3.67 GPA

A.A.B.) Associate of Applied Business Degree, Management Technology2012Clark State Community College - Wilberforce, OH, USA
Skills

Written and Oral Communication

Organizational

Customer Relations

Technological

Office

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Resume Overview

Companies Worked For:

  • Ohio Department of Taxation
  • ViaQuest Behavioral Health, Inc
  • Champaign Residential Services, Inc.
  • Huntington Bank
  • JPMorgan Chase / Aerotek
  • Assurant Specialty Property

School Attended

  • Southern New Hampshire University
  • Wilberforce University
  • Clark State Community College

Job Titles Held:

  • Tax Commissioner Agent
  • Support Services Specialist
  • Support Manager 2010-2011 / Support Specialist 2008-2010
  • Document Imaging /Processing Specialist
  • Loan Processing Assistant
  • Hazard Insurance Processor I, II, III

Degrees

  • Master of Business Administration 2017
    Bachelor of Science , Health and Human Services Management 2013
    A.A.B.) Associate of Applied Business Degree , Management Technology 2012

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