Results-focused Sales and Service professional with strength in client relations. Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency to achieve organizational objectives. Proactive leader with strengths in communication and collaboration. Proficient in leveraging market share and generating internal support and building executive relationships. Creating company growth through lead creation, customer relations and sales and marketing techniques. I am looking to be employed by a company where I can utilize my experience and acquire new abilities; where growth and success are both important in our achievement of similar goals together.
Skills
Has more than 20 years of customer relations skills.
Management and Leadership skills.
Experience with Sales and Services
Extensive experience with cold calling and building sales lead relationships.
Administrative, Data Entry and Executive Administrative support.
Account and Territory Management
Strong verbal, written and interpersonal skills.
Marketing Initiatives and Correspondence.
Experienced in Microsoft Word, Excel, PowerPoint, CRM- MicrosoftDynamics, Emaximation, Vtiger Program, and various others.
Goal Oriented/Self Directed/Motivated/Ambitious/Strong Work Ethic/Highly Organized/Accurate and Detailed.
Coaching/Support/Public Speaking
Experience
Tax Analyst Sales Representative , 11/2013 to Current Yamaha Motor Corp – Marietta, GA,
Worked with tax, legal, IT and accounting teams to improve tax compliance and reporting processes and developed integrated solutions to complex client and business issues.
Conducted tax research using various resources and tools to verify proper client compliance and tax filings to client's advantage based on current tax laws.
Delivered best-in-class tax compliance advice and technical support to clients to verify adherence to regulatory tax obligations.
Communicated with taxing jurisdictions and customers regarding tax notices and collections.
Maintained records for each case, including phone numbers, contacts and any actions taken.
Met face to face with clients regarding tax issue and resolution options. Assessed fees and case assignment.
Maintained and traveled to several US markets. Organized and communicated to administrative assistant; travel and calendar itinerary on a daily basis.
Customer Relations Representative, 09/2012 to 07/2013 American Heart Association – Westchester County, NY,
Fielding incoming calls, on a multi-line system for any customer new starts, cancellations, collections, complaints, accounts receivables and billing.
The position also included maintaining the relationships with general contractors and meeting their needs regarding our roll off and construction services.
Developed and implemented the tracking system used to maintain greater sales and turnover of these services we provided.
Managed the routes for the deliveries, pick-ups, and switch outs of roll off services, working closely with the management and drivers.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Business Development Coordinator , 07/2005 to 10/2010 Lennar – Boulder City, NV,
Developed and managed new leads and buyers for Franchise Sales department.
I increased the number of inventory of independent businesses for sale by 85% to 90% through cold calls and direct mail and marketing campaigns.
Tracked and initiated the marketing campaigns used for print companies across the United States.
Set up and maintained global account management of sellers processes. Maintained the follow-up and all correspondence of these mailings through personal phone contact and interviews daily.
Assisted with sales forecasting, market trend evaluation and segment strategies.
Implemented and managed analytical reports to support the development operations and the sellers lead systems.
Created and researched demographics of available territories of interest, and advised my sales teams.
Worked closely with sales team and Regional Managers for the entire United States regarding business opportunities and existing resale’s of current franchises.
Worked closely with the Vice President and our development team in assisting with administrative duties and keeping them updated and informed of all activity, as well as, worked to keep current franchisees updated and informed of new acquisition possibilities for their own growth.
Strategized approaches to meet objectives and capitalize on emerging opportunities.
Initiated market research studies, directed operations and reviewed findings to optimize marketing approaches.
Loan Officer, 02/2004 to 07/2005 First Premier Mortgage – City, STATE,
Worked with banks, credit unions and title companies, real estate agents throughout process of approval and closing mortgage.
Marketed and managed new accounts working also as a Credit Repair Analyst.
Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Met with applicants to obtain information for loan applications and answer questions about processes.
Performed daily maintenance of loan applicant database.
Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
Education and Training
Life Transition And Wellness Coaching Certifications: , Expected in 2018 Mary Morrissey Life Coaching - Online/L.A. California , GPA:
Third Year
: Psychology, Expected in 2011 South University - Novi Michigan , GPA:
Undergraduate- Grad.
(interrupted by auto accident recovery)
Major in Psychology
GPA 3.0
Certification in Training And Nutrition : , Expected in 2008 National Personal Training Institute - Rochester, MI, GPA:
Major- Personal Training and Nutrition Degree- Certified and State Accredited Personal Trainer and Nutrition Coach
Diploma: Basic , Expected in 1996 Goodrich High School - Goodrich Michigan, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
Formatting
Length
Personalization
Target Job
Resume Overview
School Attended
Mary Morrissey Life Coaching
South University
National Personal Training Institute
Goodrich High School
Job Titles Held:
Tax Analyst Sales Representative
Customer Relations Representative
Business Development Coordinator
Loan Officer
Degrees
Life Transition And Wellness Coaching Certifications
