, , 100 Montgomery St. 10th Floor
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Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
- Team Collaboration
- Creative Thinking
- Client Relations
- Website Design
- Attention to Detail
- Relationship Building
- Honest and Ethical
- Microsoft Office Suite
- Research and Analytical Skills
- Multitasking and Time Management
- Ease with Computers and Technology
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- Multi-Line Telephone Systems
- Appointment Coordination
- Writing and Editing Skills
- Electronic Records Management
- Mail Routing and Distribution
- Problem Solving
- Verbal and Written Communication
- Adobe Creative Suite
- WordPress
- Data Entry
- Content Curation
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05/2019 to Current Tax Administrator Altus Group Limited – Denver, CO,
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coached new employees on administrative procedures, company policies and performance standards.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Handled client correspondence and tracked records to foster office efficiency.
- Developed and updated spreadsheets and databases to track, analyze and report on performance data.
- Created PowerPoint presentations for business development purposes.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Scheduled office meetings and client appointments for staff teams.
- Organized weekly staff meetings and logged minutes for corporate records.
- Performed research to collect and record industry data.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Administered marketing calendar and posted new content to coincide with new product and service releases.
- Posted new content for products and services when managing marketing and release calendars.
- Partnered with graphic designers creating content and promoting ad campaigns.
- Wrote social media content to increase engagement with customers.
- Engaged social media audience by collaborating with graphic designers to develop viral content.
- Maintained internal communication systems and managed corporate email signatures.
- Increased customer engagement through social media.
- Created social media content with consistent content and tone.
- Put together videos for social media, advertising and informational purposes.
- Developed creative design for marketing packages, including print materials, brochures, banners and signs.
- Coordinated, created and scheduled content, designs and periodic updates to company website.
- Created broad range of work using various design techniques.
- Assisted with day-to-day operations of facility, including scheduling and customer service.
- Built and maintained relationships with affluent club members and guests.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Educated staff on organizational mission and goals to help employees achieve success.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
02/2019 to 04/2019 Administrative Assistant Groupm – Ann Arbor, MI,
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Aligned projects and daily activities with company vision, strategies and tactics.
- Consulted with owner to arrange promotional campaigns in all types of media.
- Handled daily customer service aspects, including maintaining positive and ongoing relationships with external customers.
05/2018 to 04/2019 Server Flixbrewhouse – Albuquerque, NM,
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Checked identification for minimum age for sale of alcoholic beverages.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
08/2018 to 12/2018 Nanny 2 Fellas & A Big Vehicle – Broken Arrow, OK,
- Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
- Assisted children in dressing appropriately for day's activities.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Played games, worked on puzzles and read books to young children.
- Engaged with children on age-appropriate level.
- Developed games and activities using arts and crafts to support learning and verbal skills.
06/2017 to 08/2017 Summer Nanny Flixbrewhouse – Round Rock, TX,
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Coordinated field trips to local parks, fire stations and zoos.
- Taught children everyday skills, including tying shoes, dressing, potty training, basic math and language.
- Assisted children with homework assignments and special projects across different subjects.
- Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
- Assisted children in dressing appropriately for day's activities.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Read and discussed stories with children to boost literacy and reading comprehension skills.
- Promoted language development skills through reading and storytelling.
- Identified warning signs of emotional and developmental problems in children.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Played games, worked on puzzles and read books to young children.
- Engaged with children on age-appropriate level.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Studied and researched food allergies to understand requirements for individuals with such conditions.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
- Drove children to various types of activities, including dance, doctors appointments, and library to maintain extracurricular routines.
- Organized different types of activities to enhance physical and intellectual development.
- Supported children's educational progress by reviewing completed homework, quizzing on math and science and assisting with school projects.
11/2016 to 05/2017 Server Chapel Hill – Chapel Hill, NC,
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
05/2016 to 08/2016 Voice Teacher Garrett Music Academy – City, STATE,
- Prepared and gathered materials for detailed lesson plans.
- Maintained daily student records and evaluated student progress.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Consulted with parents and guardians to convene on student performance, conduct and educational prioritization.
- Taught students to identify different instruments from instrument's sound and shape.
- Advised parents of student progress by communicating student's achievements and developing methods for improvement.
- Developed strong working relationships with teachers, parents and students to propel school and departmental vision and goals.
- Planned and executed targeted lesson plans to instruct on music theory, music history and performance etiquette.
04/2016 to 08/2016 Summer Camp Coordinator Garrett Music Academy – City, STATE,
- Offered campers compassionate support for personal and social issues, helping each develop positive skills for dealing with interpersonal conflicts.
- Built and deepened positive relationships with parents and referring schools.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Performed clerical duties, including registering participants and answering specific event inquiries.
08/2014 to 08/2016 Hostess, Waitress Adams Ribs Bbq – City, STATE,
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Documented reservations and communicated changes to guests.
- Stayed up-to-date on menu changes to help customers make food choices.
- Bussed and reset tables to keep dining room and work areas clean.
- Informed servers of newly seated parties for speedy service.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Answered customer questions about hours, seating and menu information.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
- Greeted new customers, discussed specials and took drink orders.
Expected in 12/2018 Bachelor of Science: Mass Communication
Frostburg State University - Frostburg, MD
GPA:
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