Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Skills
Team Collaboration
Creative Thinking
Client Relations
Website Design
Attention to Detail
Relationship Building
Honest and Ethical
Microsoft Office Suite
Research and Analytical Skills
Multitasking and Time Management
Ease with Computers and Technology
Multi-Line Telephone Systems
Appointment Coordination
Writing and Editing Skills
Electronic Records Management
Mail Routing and Distribution
Problem Solving
Verbal and Written Communication
Adobe Creative Suite
WordPress
Data Entry
Content Curation
Work History
05/2019 to Current
Tax AdministratorAltus Group Limited – Denver, CO,
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Coached new employees on administrative procedures, company policies and performance standards.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Handled client correspondence and tracked records to foster office efficiency.
Developed and updated spreadsheets and databases to track, analyze and report on performance data.
Created PowerPoint presentations for business development purposes.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Scheduled office meetings and client appointments for staff teams.
Organized weekly staff meetings and logged minutes for corporate records.
Performed research to collect and record industry data.
Developed marketing content such as blogs, promotional materials and advertisements for social media.
Administered marketing calendar and posted new content to coincide with new product and service releases.
Posted new content for products and services when managing marketing and release calendars.
Partnered with graphic designers creating content and promoting ad campaigns.
Wrote social media content to increase engagement with customers.
Engaged social media audience by collaborating with graphic designers to develop viral content.
Maintained internal communication systems and managed corporate email signatures.
Increased customer engagement through social media.
Created social media content with consistent content and tone.
Put together videos for social media, advertising and informational purposes.
Developed creative design for marketing packages, including print materials, brochures, banners and signs.
Coordinated, created and scheduled content, designs and periodic updates to company website.
Created broad range of work using various design techniques.
Assisted with day-to-day operations of facility, including scheduling and customer service.
Built and maintained relationships with affluent club members and guests.
Solved problems timely and effectively, ensuring customer satisfaction.
Educated staff on organizational mission and goals to help employees achieve success.
Organized spaces, materials and catering support for internal and client-focused meetings.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Developed and implemented office management procedures to increasing training team productivity and accuracy.
Delegated tasks to administrative support staff to organize and improve office efficiency.
02/2019 to 04/2019
Administrative AssistantGroupm – Ann Arbor, MI,
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Aligned projects and daily activities with company vision, strategies and tactics.
Consulted with owner to arrange promotional campaigns in all types of media.
Handled daily customer service aspects, including maintaining positive and ongoing relationships with external customers.
05/2018 to 04/2019
ServerFlixbrewhouse – Albuquerque, NM,
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Checked identification for minimum age for sale of alcoholic beverages.
Explained menu items and suggested appropriate options for food allergy concerns.
Increased sales significantly by upselling higher-end products to customers.
Cultivated warm relationships with regular customers.
Bussed and reset tables to keep dining room and work areas clean.
Used slow periods to restock supplies, ice, trays and delivery bags.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Checked guests' identification before serving alcoholic beverages.
Inspected dishes and utensils for cleanliness.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
08/2018 to 12/2018
Nanny2 Fellas & A Big Vehicle – Broken Arrow, OK,
Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
Assisted children in dressing appropriately for day's activities.
Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
Played games, worked on puzzles and read books to young children.
Engaged with children on age-appropriate level.
Developed games and activities using arts and crafts to support learning and verbal skills.
06/2017 to 08/2017
Summer NannyFlixbrewhouse – Round Rock, TX,
Worked with parents to develop and implement discipline programs to promote positive behavior.
Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
Assisted with light housekeeping duties as well as running errands.
Organized and cleaned home after activities by picking up toys and straightening up play room.
Built positive and nurturing environments to support child social and emotional growth.
Coordinated field trips to local parks, fire stations and zoos.
Taught children everyday skills, including tying shoes, dressing, potty training, basic math and language.
Assisted children with homework assignments and special projects across different subjects.
Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
Assisted children in dressing appropriately for day's activities.
Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
Read and discussed stories with children to boost literacy and reading comprehension skills.
Promoted language development skills through reading and storytelling.
Identified warning signs of emotional and developmental problems in children.
Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
Played games, worked on puzzles and read books to young children.
Engaged with children on age-appropriate level.
Monitored schedules to maintain sleeping, eating and school schedules for children.
Studied and researched food allergies to understand requirements for individuals with such conditions.
Developed games and activities using arts and crafts to support learning and verbal skills.
Maintained updated list of emergency contact information and child's health information in case of emergencies.
Drove children to various types of activities, including dance, doctors appointments, and library to maintain extracurricular routines.
Organized different types of activities to enhance physical and intellectual development.
Supported children's educational progress by reviewing completed homework, quizzing on math and science and assisting with school projects.
11/2016 to 05/2017
ServerChapel Hill – Chapel Hill, NC,
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Explained menu items and suggested appropriate options for food allergy concerns.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Worked with POS system to place orders, manage bills and handle complimentary items.
Increased sales significantly by upselling higher-end products to customers.
Noted special patron requests and followed up with kitchen to confirm delivery.
Bussed and reset tables to keep dining room and work areas clean.
Cultivated warm relationships with regular customers.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
05/2016 to 08/2016
Voice TeacherGarrett Music Academy – City, STATE,
Prepared and gathered materials for detailed lesson plans.
Maintained daily student records and evaluated student progress.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Consulted with parents and guardians to convene on student performance, conduct and educational prioritization.
Taught students to identify different instruments from instrument's sound and shape.
Advised parents of student progress by communicating student's achievements and developing methods for improvement.
Developed strong working relationships with teachers, parents and students to propel school and departmental vision and goals.
Planned and executed targeted lesson plans to instruct on music theory, music history and performance etiquette.
04/2016 to 08/2016
Summer Camp CoordinatorGarrett Music Academy – City, STATE,
Offered campers compassionate support for personal and social issues, helping each develop positive skills for dealing with interpersonal conflicts.
Built and deepened positive relationships with parents and referring schools.
Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
Performed clerical duties, including registering participants and answering specific event inquiries.
08/2014 to 08/2016
Hostess, WaitressAdams Ribs Bbq – City, STATE,
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Documented reservations and communicated changes to guests.
Stayed up-to-date on menu changes to help customers make food choices.
Bussed and reset tables to keep dining room and work areas clean.
Informed servers of newly seated parties for speedy service.
Supported servers, food runners and bussers with keeping dining area ready for every guest.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Kept server areas clean and stocked to increase efficiency while working tables.
Collaborated with kitchen to inform customers of wait times and answer questions about food.
Answered customer questions about hours, seating and menu information.
Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
Greeted new customers, discussed specials and took drink orders.
Education
Expected in 12/2018
Bachelor of Science: Mass Communication Frostburg State University - Frostburg, MD GPA:
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