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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Skills
  • Team Collaboration
  • Creative Thinking
  • Client Relations
  • Website Design
  • Attention to Detail
  • Relationship Building
  • Honest and Ethical
  • Microsoft Office Suite
  • Research and Analytical Skills
  • Multitasking and Time Management
  • Ease with Computers and Technology
  • Multi-Line Telephone Systems
  • Appointment Coordination
  • Writing and Editing Skills
  • Electronic Records Management
  • Mail Routing and Distribution
  • Problem Solving
  • Verbal and Written Communication
  • Adobe Creative Suite
  • WordPress
  • Data Entry
  • Content Curation
Work History
05/2019 to Current
Tax Administrator Altus Group Limited Denver, CO,
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance data.
  • Created PowerPoint presentations for business development purposes.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Scheduled office meetings and client appointments for staff teams.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Performed research to collect and record industry data.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Administered marketing calendar and posted new content to coincide with new product and service releases.
  • Posted new content for products and services when managing marketing and release calendars.
  • Partnered with graphic designers creating content and promoting ad campaigns.
  • Wrote social media content to increase engagement with customers.
  • Engaged social media audience by collaborating with graphic designers to develop viral content.
  • Maintained internal communication systems and managed corporate email signatures.
  • Increased customer engagement through social media.
  • Created social media content with consistent content and tone.
  • Put together videos for social media, advertising and informational purposes.
  • Developed creative design for marketing packages, including print materials, brochures, banners and signs.
  • Coordinated, created and scheduled content, designs and periodic updates to company website.
  • Created broad range of work using various design techniques.
  • Assisted with day-to-day operations of facility, including scheduling and customer service.
  • Built and maintained relationships with affluent club members and guests.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Developed and implemented office management procedures to increasing training team productivity and accuracy.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
02/2019 to 04/2019
Administrative Assistant Groupm Ann Arbor, MI,
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Aligned projects and daily activities with company vision, strategies and tactics.
  • Consulted with owner to arrange promotional campaigns in all types of media.
  • Handled daily customer service aspects, including maintaining positive and ongoing relationships with external customers.
05/2018 to 04/2019
Server Flixbrewhouse Albuquerque, NM,
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales significantly by upselling higher-end products to customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Checked guests' identification before serving alcoholic beverages.
  • Inspected dishes and utensils for cleanliness.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
08/2018 to 12/2018
Nanny 2 Fellas & A Big Vehicle Broken Arrow, OK,
  • Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
  • Assisted children in dressing appropriately for day's activities.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
  • Played games, worked on puzzles and read books to young children.
  • Engaged with children on age-appropriate level.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
06/2017 to 08/2017
Summer Nanny Flixbrewhouse Round Rock, TX,
  • Worked with parents to develop and implement discipline programs to promote positive behavior.
  • Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
  • Assisted with light housekeeping duties as well as running errands.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Coordinated field trips to local parks, fire stations and zoos.
  • Taught children everyday skills, including tying shoes, dressing, potty training, basic math and language.
  • Assisted children with homework assignments and special projects across different subjects.
  • Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
  • Assisted children in dressing appropriately for day's activities.
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
  • Read and discussed stories with children to boost literacy and reading comprehension skills.
  • Promoted language development skills through reading and storytelling.
  • Identified warning signs of emotional and developmental problems in children.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
  • Played games, worked on puzzles and read books to young children.
  • Engaged with children on age-appropriate level.
  • Monitored schedules to maintain sleeping, eating and school schedules for children.
  • Studied and researched food allergies to understand requirements for individuals with such conditions.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Maintained updated list of emergency contact information and child's health information in case of emergencies.
  • Drove children to various types of activities, including dance, doctors appointments, and library to maintain extracurricular routines.
  • Organized different types of activities to enhance physical and intellectual development.
  • Supported children's educational progress by reviewing completed homework, quizzing on math and science and assisting with school projects.
11/2016 to 05/2017
Server Chapel Hill Chapel Hill, NC,
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Increased sales significantly by upselling higher-end products to customers.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
05/2016 to 08/2016
Voice Teacher Garrett Music Academy City, STATE,
  • Prepared and gathered materials for detailed lesson plans.
  • Maintained daily student records and evaluated student progress.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Consulted with parents and guardians to convene on student performance, conduct and educational prioritization.
  • Taught students to identify different instruments from instrument's sound and shape.
  • Advised parents of student progress by communicating student's achievements and developing methods for improvement.
  • Developed strong working relationships with teachers, parents and students to propel school and departmental vision and goals.
  • Planned and executed targeted lesson plans to instruct on music theory, music history and performance etiquette.
04/2016 to 08/2016
Summer Camp Coordinator Garrett Music Academy City, STATE,
  • Offered campers compassionate support for personal and social issues, helping each develop positive skills for dealing with interpersonal conflicts.
  • Built and deepened positive relationships with parents and referring schools.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
  • Performed clerical duties, including registering participants and answering specific event inquiries.
08/2014 to 08/2016
Hostess, Waitress Adams Ribs Bbq City, STATE,
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Documented reservations and communicated changes to guests.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Informed servers of newly seated parties for speedy service.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with kitchen to inform customers of wait times and answer questions about food.
  • Answered customer questions about hours, seating and menu information.
  • Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
  • Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
  • Greeted new customers, discussed specials and took drink orders.
Education
Expected in 12/2018
Bachelor of Science: Mass Communication
Frostburg State University - Frostburg, MD
GPA:

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Resume Overview

School Attended

  • Frostburg State University

Job Titles Held:

  • Tax Administrator
  • Administrative Assistant
  • Server
  • Nanny
  • Summer Nanny
  • Server
  • Voice Teacher
  • Summer Camp Coordinator
  • Hostess, Waitress

Degrees

  • Bachelor of Science

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