Tasting Room Associate Resume Example
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TASTING ROOM ASSOCIATE
Professional Summary
My goal is to work for an organization where I can utilize my customer service skills that I've developed working in the hospitality and retail industries.
I have a degree in Wine Marketing as well as a certificate in viticulture from the Northern Melbourne (Australia)Institute of TAFE. I am proficient in database management with point of sale experience as well as the use of Microsoft Word, Excel and email. I have retail wine and tasting room management experience and I enjoy working with both trade and retail customers. I excel at customer service, am able to multitask, prioritize my workload and work well under pressure.
Skills
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Work History
04/2012 to Current
Tasting Room AssociateRemy Cointreau – Miami , FL
- Managing the day to day operations of the tasting room.
- Promotion and growth of the wine club.
- Providing a high level of customer services to all guests.
- Tastings and tours for large and small groups.
- Met and exceeded company direct sales and productivity goals for 2012.
- Demonstrated professionalism and courtesy with customers at all times.
- Followed up with clients to ensure optimal customer satisfaction.
03/2007 to 02/2012
Direct Sales ManagerDupont De Nemours Inc. – Sunnyvale , CA
- Management of a successful tasting room located in the Dundee Hills of Oregon.
- Development and execution of tasting room consumer programs while providing the highest level of service to customers, trade and the press.
- Preparation of annual budget and sales goals.
- Hiring, training and management of the tasting room staff.
- Met and exceeded company sales and productivity goals for every quarter over a 5 year period.
- Planned and executed all special events.
- Resolved customer issues in a clear, courteous and straightforward manner.
- Demonstrated professionalism and courtesy with customers at all times.
- Remained up-to-date on the latest technologies and solutions applicable to company products.
09/2004 to 03/2007
Tasting Room Sales Lead & Wine EducatorScheels Sports – Coralville , IA
- Management and day to day operations of tasting room.
- Growth and retention of wine club as well as processing wine club shipments.
- Performing offsite and onsite wine tastings.
- Training new employees.
- Providing tours for large groups and working special events.
- Up sold products and services to increase company revenue by over $250K over a 12 month period. specializing in selling high end limited production wines.
- Resolved customer issues in a clear, courteous and straightforward manner.
- Demonstrated professionalism and courtesy with customers at all times.
- Followed up with clients to ensure optimal customer satisfaction.
09/2003 to 09/2004
SalesCavender's – Snellville , GA
- Tasting room sales.
- Performing offsite and onsite wine tastings and group tours.
- Grew wine club by over 50% during my one year tenure with the company.
- Resolved customer issues in a clear, courteous and straightforward manner.
- Demonstrated professionalism and courtesy with customers at all times.
11/2000 to 05/2003
Department ManagerScheels Sports – Omaha , NE
- Opening and closing store daily.
- Inventory control.
- Management and training of new employees.
- Balancing point of sale daily.
- Stocking shelves.
- Designing and implementing new floor plans.
- Creating displays.
- Resolved customer issues in a clear, courteous and straightforward manner.
- Demonstrated professionalism and courtesy with customers at all times.
05/2000 to 11/2000
SalesScheels Sports – Appleton , WI
- Resolved customer issues in a clear, courteous and straightforward manner.
- Demonstrated professionalism and courtesy with customers at all times.
06/1999 to 06/2000
SalesYarra Ridge/Berringer Blass – City , STATE
- Resolved customer issues in a clear, courteous and straightforward manner.
- Demonstrated professionalism and courtesy with customers at all times.
04/1989 to 06/1999
Radio News Monitor SupervisorHSV Channel Seven Pty Ltd – City , STATE
- Coordination of all news crews responding to fire, police and emergency calls.
- Supervising and training new employees.
- Multitasking.
- Resolved customer issues in a clear, courteous and straightforward manner.
- Demonstrated professionalism and courtesy with customers at all times.
Education
2005
Certificate of Viticulture
Levels I, II, III obtained: Wine Marketing
Northern Melbourne Institute Of TAFE -
Northern Melbourne Institute Of TAFE -
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Resume Overview
School Attended
- Northern Melbourne Institute Of TAFE
Job Titles Held:
Degrees
- Certificate of Viticulture
Levels I, II, III obtained : Wine Marketing
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