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Tasting Room Associate Resume Example

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TASTING ROOM ASSOCIATE
Professional Summary
My goal is to work for an organization where I can utilize my customer service skills that I've developed working in the hospitality and retail industries. I have a degree in Wine Marketing as well as a certificate in viticulture from the Northern Melbourne (Australia)Institute of TAFE. I am proficient in database management with point of sale experience as well as the use of Microsoft Word, Excel and email. I have retail wine and tasting room management experience and I enjoy working with both trade and retail customers. I excel at customer service, am able to multitask, prioritize my workload and work well under pressure.
Skills
  • Customer service expert
  • Fast learner
  • Skilled multi-tasker
  • Computer literate on Windows Operating System and Office
  • Strong analytical skills
  • Highly organized
  • Efficient problem solver
  • Honest with good work ethics
  • Self starter and highly motivated
Work History
04/2012 to Current
Tasting Room Associate Roco Winery – Newberg, OR
  • Managing the day to day operations of the tasting room.
  • Promotion and growth of the wine club.
  • Providing a high level of customer services to all guests.
  • Tastings and tours for large and small groups.
  • Met and exceeded company direct sales and productivity goals for 2012.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Followed up with clients to ensure optimal customer satisfaction.
03/2007 to 02/2012
Direct Sales Manager The Four Graces – Dundee, OR
  • Management of a successful tasting room located in the Dundee Hills of Oregon.
  • Development and execution of tasting room consumer programs while providing the highest level of service to customers, trade and the press.
  • Preparation of annual budget and sales goals.
  • Hiring, training and management of the tasting room staff.
  • Met and exceeded company sales and productivity goals for every quarter over a 5 year period.
  • Planned and executed all special events.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Remained up-to-date on the latest technologies and solutions applicable to company products.
09/2004 to 03/2007
Tasting Room Sales Lead & Wine Educator Sokol Blosser Winery – Dundee, OR
  • Management and day to day operations of tasting room.
  • Growth and retention of wine club as well as processing wine club shipments.
  • Performing offsite and onsite wine tastings.
  • Training new employees.
  • Providing tours for large groups and working special events.
  • Up sold products and services to increase company revenue by over $250K over a 12 month period. specializing in selling high end limited production wines.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Followed up with clients to ensure optimal customer satisfaction.
09/2003 to 09/2004
Sales Erath Winery – Dundee, OR
  • Tasting room sales.
  • Performing offsite and onsite wine tastings and group tours.
  • Grew wine club by over 50% during my one year tenure with the company.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Demonstrated professionalism and courtesy with customers at all times.
11/2000 to 05/2003
Department Manager Vintage Cellars/Lets Eat, Coles Myer Ltd – Melbourne, FL
  • Opening and closing store daily.
  • Inventory control.
  • Management and training of new employees.
  • Balancing point of sale daily.
  • Stocking shelves.
  • Designing and implementing new floor plans.
  • Creating displays.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Demonstrated professionalism and courtesy with customers at all times.
05/2000 to 11/2000
Sales Yering Station Winery – Melbourne, Australia
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Demonstrated professionalism and courtesy with customers at all times.
06/1999 to 06/2000
Sales Yarra Ridge/Berringer Blass – Yarra Glen, Australia
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Demonstrated professionalism and courtesy with customers at all times.
04/1989 to 06/1999
Radio News Monitor Supervisor HSV Channel Seven Pty Ltd – Melbourne, FL
  • Coordination of all news crews responding to fire, police and emergency calls.
  • Supervising and training new employees.
  • Multitasking.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Demonstrated professionalism and courtesy with customers at all times.
Education
2005
Certificate of Viticulture Levels I, II, III obtained: Wine Marketing
 Northern Melbourne Institute Of TAFE -
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Resume Overview

Companies Worked For:

  • Roco Winery
  • The Four Graces
  • Sokol Blosser Winery
  • Erath Winery
  • Vintage Cellars/Lets Eat, Coles Myer Ltd
  • Yering Station Winery
  • Yarra Ridge/Berringer Blass
  • HSV Channel Seven Pty Ltd

School Attended

  • Northern Melbourne Institute Of TAFE

Job Titles Held:

  • Tasting Room Associate
  • Direct Sales Manager
  • Tasting Room Sales Lead & Wine Educator
  • Sales
  • Department Manager
  • Radio News Monitor Supervisor

Degrees

  • Certificate of Viticulture Levels I, II, III obtained : Wine Marketing

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