Motivated and capable professional with ten years of comprehensive experience in Customer Relations across different careers. Successful at interfacing well with applicants, hotel management and staff, visiting Headquarters personnel, MEPS Commanders, First Sergeant, hotel guests and general public.
Hardworking and reliable Task Order Liaison with strong ability in managing personnel and equipment. Offering administrative, computer and interpersonal skills.
Highly organized, proactive and punctual with team-oriented mentality. Results-focused Customer Service professional with strength in problem-solving. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Skills
Presentation skills
Organization skills
Meeting planning and leadership
Data gathering and documentation
Reliable and trustworthy
Customer service
Analytical
MS Office
Communication
Training & Development
Troubleshooting
Working collaboratively
Experience
Task Order Liaison 1, 11/2018 to Current Sally Beauty Supply – Arlington Heights, IL,
Verified and computed totals to complete accurate invoices.
Resolved complaints and eliminated delays by collaborating with hotel staff and recruiters.
Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
Monitored daily operations and presented status to leaders to solve processing issues.
Performed routine office tasks, including copying, answering telephones, file management and data entry to keep operations at optimal levels and better serve internal and external customers.
Entered information into Excel to update invoices and status reports.
Daily participant in Groupme meetings and assist fellow co-workers through "question & answer sessions" to maintain proper workflows.
Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Preserved branding by enabling agents to service needs of domestic and international customers.
Responded to in-person and online customers to improve company customer service ratings.
Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Addressed customer inquiries to increase customer satisfaction ratings.
Managed daily operations and processes, including reservations, budgeting and forecasting.
Contract Liaison, 10/2008 to 11/2018 Valvoline Inc. – Orlando, FL,
Established relationships with all stakeholders, including management, local leaders and community members through active listening, positive engagement and [Skill].
Worked closely with [Job Title] during [Type] situations, handling such tasks as conducting research, fielding phone calls and using [Skill].
Liaised with community members, business owners and officials to address current issues and find appropriate solutions.
Improved quality of life for residents by directing repairs and managing ongoing facility maintenance.
Used [Software] and [Software] to track expenses and produce reports.
Helped people enroll in programs, arrange transportation and coordinate paperwork.
Distributed flyers, brochures or other informational or educational documents to inform members of targeted community.
Received processed and tracked patient documentation with speed and accuracy.
Computer Technician, 06/2009 to 10/2013 Ranstad USA – City, STATE,
Installed appropriate security patches to eliminate security vulnerabilities.
Updated software versions with patches and new installations to close security loopholes and protect users.
Configured new employee work stations, including all hardware, software and peripheral devices.
Upgraded laptops/desktops, improving speed and performance.
Configured computers to network drivers and connected to printers and other peripheral equipment.
Supported employees with advanced troubleshooting on helpdesk tickets.
Built and repaired [Type] computers according to schedule.
Identified hardware issues caused by component failures using approved diagnostic tools.
Installed over [Number ] motherboards, processors and graphics cards.
Installed, configured, and setup PCs in all stores for optimal operation and reporting.
Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
Disassembled computer systems to troubleshoot and resolve hardware issues.
Documented repair processes and helped streamline procedures for future technical support actions.
Supervised and trained [Number] computer operator trainees, both onsite and remotely via internet and intranet, ensuring full staffing with trained and knowledgeable employees.
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Removed malware and viruses from laptops and desktop systems using specialized software.
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Education and Training
Associate of Arts: General Studies, Expected in Metro Community College - Omaha, NE, GPA:
Completed coursework in [Subject], [Subject] and [Subject]
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