Task Force Regional Sales & Catering Director resume example with 8+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Jessica Nicole Claire is a Experienced Sales, Catering & Marketing Manager with Results-driven, bringing outstanding analytical, multitasking and time management abilities with a 10 year background in a hospitality service environment with Strong negotiation skills. Overseeing daily operations of business segments or departments. Driven and cost-conscious individual dedicated to capitalizing on new revenue potential. Skilled in Microsoft Word, Excel, Customer Satisfaction, Cashiering, Inventory Management, and Time Management. Strong sales professional graduated from Flour Bluff High School Corpus Christi, TX - Diploma 2008. Over Enthusiastic with a natural drive to achieve personal and professional goals. Execute and support Hotel Customer Service Standards and Brand Standards. Attentive to company strengths and requirements, effectively balancing goals and resources to achieve dramatic results.
Skills
Proficient in Microsoft Word, Excel, and Outlook.
Over 10 years in a hospitality service environment
Strong negotiation skills.
Over Enthusiastic with a natural drive to achieve personal and professional goals.
Execute and support Hotel Customer Service Standards and Brand Standards.
Strong understanding of negotiation and interpretation of contracts.
Proven ability to forecast top line revenues.
Ability to communicate effectively with public, employees and ownership teams, as well as train and lead a team of employees
Certifications:
STVT Vocational Training – Marketing and Media management – Certification 2012
Experience
Task Force Regional Sales & Catering Director, 03/2022 to Current Transforming Age – Bellevue, WA,
Meet and exceed revenue and proactive sales activity goals with a profitable and win-win selling approach.
Acquires referrals from existing accounts and clients.
Continually targeted and prospect for new business through telemarketing, individual creativity, community involvement, relationship building and innovation.
Utilized yield management techniques by profitably negotiating room rates and function space commitments to enhance the hotel's financial performance.
Maintained well-documented, accurate, organized, and up-to-date file management system to serve client and employer in the most expedient, organized, and knowledgeable manner.
Developed strong customer relationships through frequent communication and the use of professional, courteous, and ethical interpersonal interaction.
Promptly followed up on all customer needs and inquiries in an efficient and expedient manner.
Focused on revenue-producing activity and maximized selling time by dedicating time on direct sales efforts.
Represent myself and the hotel with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude always.
Exhibit a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel.
Contribute to the hotel's overall sales effort during planning and strategy phases through research and knowledgeable input.
Actively participate in those community and trade organizations that most benefit the hotel's exposure to the community and the hotel's bottom line.
Perform other duties as assigned or deemed necessary by management.
Produce and distribute formal hotel communication such as BEOs, Resumes, etc. on a regular basis and within agreed upon internal deadlines.
Works closely with the Banquet Manager and Banquet Captains to ensure and maintain levels of service.
Greets customers at the start of every event. Make proper introduction and hand-off with the Event Operations team for the execution of details.
Ability to handle multiple customer and operational demands with a high degree of professionalism, operating often with time sensitive deadlines.
Ability to operate independently and with a high degree of autonomy requiring excellent organization, time management skills and self-motivation.
Director of Sales and Marketing, 02/2021 to 12/2021 First Interstate Bancsystem, Inc. – Garden City, ID,
Oversee daily operations for the hotel and sales and marketing needs
Establish Corporate contracts, including government and city contracts
Promote, market, and facilitate events for vendors from inquiry to execution of event
Track and manage revenue numbers congruent to event budget numbers
Oversee individual event operations, including food/beverage preparations and technology needs
Manage corporate accounts, company and large group bookings for all events and accommodations
Oversee the planning and coordination of special events, weddings and large room blocks
Attend and host networking events
Complete action plans, make weekly Sales calls and field work, maintain rapport with established partnerships, and complete follow up sales calls
Provide support to the front desk and housekeeping departments as needed
Facilitate and manage preparations for off-site vendor fairs such as local festivals
Develop and maintain productivity reports
Responsible for donation management
Assist corporate with fiscal budget audits, creating sales and marketing plans
Maintain specific hospitality database and additional software programs such as Word, Excel, and PowerPoint
Complete tasks for direct billing accounts and address reservation issues
Director of Community Relations, 04/2020 to 01/2021 Xad – Gurugram, IN,
Recruit volunteers and when necessary, coordinate lodging, transportation, food and other activities with volunteers, Construction Supervisor and Executive Director
Assist with the management of construction schedules and costs within established budgets and deadlines
Work closely with construction foreman to create an annual build schedule
Work with the Executive Director to pursue land opportunities to maintain the organization’s land inventory
Ensure proper safety training for volunteers on construction projects
Coordinate critical repair need with the construction team
Oversee the Brush with Kindness program
Establish and maintain relationships with potential and existing donors, including contractors, suppliers, individuals, businesses, community, and church groups to increase quality and quantity of merchandise donations
Post and sell items online and social media
Help Restore staff coordinate delivery/pickup schedule of donations
Conduct preventative maintenance checks on building and equipment; Maintain preventative maintenance records
Conduct facility inspections for frayed wires, change air filters, inspect equipment for needed
Serve as back-up support for warehouse needs
Conduct presentations and speaking engagements for potential and existing volunteers, representing Habitat for Humanity in a variety of settings
Identify and coordinate volunteer opportunities for all agency programs to align with Habitat’s mission
Maintain agency website and manage public media relations
Maintain a Live Binder and Volunteer database for HFHCC
Implement and maintain volunteer training, supervision, packets, and data files
Create monthly report of sales activities, expenses, volunteer hours and outreach efforts
Assist Executive Director with Disaster Response and Recovery efforts as needed
Assist with the development of Disaster and Specific Emergency Event plan for HFHCC
Serves on the Resource Development Committee
Provide support for all agency programs and staff
Provide Executive Director with weekly updates
Other duties as assigned
Sales & Marketing Manager, 06/2019 to 03/2020 Concord Hospitality – Salt Lake City, UT,
Covid-19 layoff)
Oversee daily operations for the hotel and waterpark sales and marketing
Establish and maintain corporate, government, and city contracts
Responsible for all marketing and promotional tasks for resort special events, vendor events, and group guest events
Manage corporate accounts, company and large group bookings
Attend and host networking events to establish new accounts and develop community partnerships
Complete field work tasks, make weekly sales calls, maintenance, and follow up sales calls
Book bands and other entertainment for events held on-site at the resort and waterpark
Coordinate fundraisers held on site for various profit and non-profit organizations
Facilitate and manage preparations for off-site vendor fairs such as the Jazz Festival & Wedding fairs
Responsible for sales and marketing plans, direct billing accounts, donation management, and productivity reports
Assist with fiscal budget audits and Maintain event budget.
Sales & Catering Manager, 04/2017 to 06/2019 Hilton Garden Inn – City, STATE,
Manage multiple phone line system
Build and maintain client relationships; Establish and manage corporate contracts
Manage operating budgets and assist with fiscal budget audits; Ensure monthly quotas are met
Provide support to the front desk, housekeeping, restaurant, and the bar area as needed
Attend networking events to increase local and corporate partnerships
Develop and manage daily and monthly productivity reports
Provide customer service excellence training to hotel staff
Maintain hospitality database and complete tasks for direct billing accounts; resolve reservation issues
Family Facilitator, 12/2016 to 08/2017 Benchmark Family Services – City, STATE,
Work with foster parents to ensure compliance with TDFPS agency policies
Provide Community outreach for agency events and information requests
Prepare weekly reports for recruiting placement locations for agency signs
Provide assistance to case managers and licensing staff
Assist with linking and coordinating services needed within the community for foster parents & foster children
Assist with maintaining records for children’s daily, medical, educational, and mental health needs
Front Desk Supervisor / Assistant Sales Liaison, 05/2013 to 12/2016 Hampton Inn & Suites – City, STATE,
Answer multiple phone lines; make reservations; check guests in and out
Handle guest issues and requests, Work with management, housekeeping, and maintenance on quest needs
Ensure the front desk remains stocked and cleaned before the next shift arrives
Manage register balance for cash and credit card transactions
Attend weekly and monthly sales meetings
Handle 3rd party reservations such as Expedia and Booking.com
Make online, phone, and walk-in reservations
Complete daily paperwork and reporting needs.
Education and Training
High School Diploma: , Expected in 05/2008 Flour Bluff High School - Corpus Christi, TX GPA:
Accomplishments
Certifications:
STVT Vocational Training – Marketing and Media management – Certification 2012
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