Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Focused professional dedicated to customer satisfaction through exceptional service and maintaining outstanding facilities. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.

Highlights
  • Exceptional customer service
  • Strong leader
  • Staff development talent
  • Superb interpersonal skills
  • Hiring and training
  • Operations management
  • Stable work history
  • Adaptable
Experience
Task Force, 2017 - Current
Gms King Of Prussia, PA,
  • Assist the General Manager in restructuring the hotel.
  • Create and implement ordering and receiving guidelines for goods.
  • Redesign and improve selling areas of the hotel to maximize sales.
  • Work with current team to improve inventory control.
  • Teach and Lead others in proper Courtyard standards.
Operations Manager, 05/2015 - 11/2016
Fs Food Group Columbia, SC,
  • Oversaw all daily operations of a 159 room select service hotel.
  • Fostered strong working relationships with all hotel departments.
  • Mentored, coached and trained 25 team members.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Effectively managed departmental expenses to stay within allocated budget.
  • Trained staff to deliver outstanding customer service.
FOH Manager, 02/2014 - 04/2015
California Pizza Kitchen City, STATE,
  • Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
  • Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Staffing and Training Manager, 05/1998 - 01/2014
Olive Garden City, STATE,
  • Developed and maintained exceptional customer service standards.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and team members.
  • Scheduled and directed staff in daily work assignments to maximize productivity.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.
  • Optimized profits by controlling food, beverage and labor costs on a daily basis, while increasing sales profits and guest traffic for over 5 years.Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

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School Attended

    Job Titles Held:

    • Task Force
    • Operations Manager
    • FOH Manager
    • Staffing and Training Manager

    Degrees

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