Motivated Shift Manager practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs. Store Manager adept at communicating company mission and directives. Clearly explains the reasons behind store policies and procedures to foster employee compliance. Driven Store Manager skilled in providing creative solutions to customer complaints. Trains retail associates on sales techniques and crisis management. Reliable Department Manager with 7 years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude. Surveillance expert highly skilled in responding to emergency situations and providing crisis intervention. Target Protection Specialist focused on safety and security management, as well as asset recovery. Skilled in problem solving and conflict resolution. Security equipped with an excellent memory and awareness of surrounding people, events and facilities. Exercises sound judgment during crisis and emergency situations. Security equipped with excellent communication skills who consistently maintains detailed logs of important events. Experience testifying in court and aiding in law enforcement investigations. Security who upholds high ethical standards and is honest with supervisors, employees and customers at all times regarding suspicious events and security questions.
Retail inventory management
Accurate cash handling
Store opening and closing procedures
Conflict resolution skills
Interior and exterior patrol
Crime prevention methods
High level of integrity
Staff development talent
Stable work history
Accounting Skills q Operated computers programmed with accounting software to record, store, and analyze information.
Data Organization q Classified, recorded and summarized numerical and financial data to compile and keep financial records.
Auditing Procedures q Knowledge of planning techniques, test and sampling methods involved in conducting audits.
Management q Involved with the strategies/plans to ensure that all procedures and operations are completed on a weekly basis within a specific time limit.
Target Protecion SpecialistSep 2015 to Jun 2016 Target - Richardson, TxConducted investigations regarding suspected incidents of external fraud, employee theft and embezzlement. Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions. Reported all incidents, accidents and medical emergencies to law enforcement. Checked passes and credentials of persons seeking to enter the property. Inspected parking lot to verify that vehicles were properly parked and displayed parking permits. Continuously monitored security cameras and fire, building and alarm systems. Interviewed, questioned and conducted undercover surveillance operations.
ManagerAug 2013 to Feb 2014 Whataburget - Richardson, TxDelivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Design and implemented customer satisfaction metrics. Opened a new store location and assisted in recruiting and training new staff. Stocked and restocked inventory when shipments were received. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Maintained daily record of all transactions. Wrote order supply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Addressed and corrected sales staff communication issues in a tactful and effective manner.
Assistant Grocery DirectorMar 2006 to Jun 2013 Tom Thumb - McKinney, TXDelivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Design and implemented customer satisfaction metrics. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Completed weekly schedules according to payroll policies. Maintained daily record of all transactions. Wrote order supply requests to replenish merchandise. Trained staff to deliver outstanding customer service.
G.E.DCooper High School - Lubbock, Texas, U.S.A.
Account Management, Creative Problem Solving, Customer Service, Customer Satisfaction, GED, Financial Accounting, Inventory Control, Following Marketing Procedures, Building Displays, Keeping Out Of Stocks at a Minimum
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Companies Worked For:
Cooper High School
Job Titles Held:
Target Protecion Specialist
Assistant Grocery Director
G.E.D Account Management, Creative Problem Solving, Customer Service, Customer Satisfaction, GED, Financial Accounting, Inventory Control, Following Marketing Procedures, Building Displays, Keeping Out Of Stocks at a Minimum
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