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tanning associate resume example with 6+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Seasoned collections manager offering 5 years' expertise in billing and collections and success in driving continuous improvement by streamlining billing and cash flow processes. Effective in developing best practices to manage aged receivables and optimize collections outreach. Seeking to leverage background to take next career step with growing startup organization. Talented Accounts Receivable Specialist with 5 years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.

Skills
  • Adaptable to Changing Conditions
  • Compliance Assessment
  • Decision Making
  • Service-Oriented
  • Business Relationship Management
  • Quality Assurance
  • Staff Recruitment and Hiring
  • Problem Anticipation and Resolution
  • Sales Support
  • Critical Thinking
  • Prioritizing and Planning
Experience
03/2023 to Current Tanning Associate Woodforest Bank | Corsicana, TX,
  • Cleaned and sanitized tanning beds and rooms.
  • Maintained knowledge of current sales, promotions and policies and answered customer questions.
  • Used cash registers to handle cash and credit card transactions, money and receipts.
  • Promoted and sold eyewear and swimwear products.
  • Scheduled client appointments by phone and through email.
  • Maintained detailed records of client feedback and treatment plans to present personalized care.
  • Updated computer databases with client and inventory data.
  • Greeted clients, showed to tanning facilities and educated on usage.
04/2017 to 03/2023 Manager of Accounts and Finance Pauls Auto Sales | City, STATE,
  • Supervised accounts payable and accounts receivable for accuracy and completeness.
  • Established chart of accounts and defined accounting policies and procedures to maintain accounting controls.
  • Developed and implemented systems for collecting, analyzing, verifying and reporting financial information to establish financial status.
  • Monitored revenue and expenses to confirm financial status.
  • Managed relationships with tax authorities, bankers and auditors.
  • Created and updated financial reports on frequent basis to present information to leadership teams.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Placed outbound collections calls daily to approximately 400 account holders.
  • Maintained accurate records and reported on collection activity and accounts receivable status.
  • Updated account status records and collection efforts.
  • Reduced aged accounts by collecting on approximately 200 accounts daily.
  • Contacted customers and explained debt management to encourage timely debt payments.
  • Processed payments and refunds quickly to maximize efficiency and meet performance targets.
  • Identified past due accounts and contacted account holders to arrange payment.
  • Made outbound calls to obtain account information.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
07/2016 to 04/2017 Call Center Representative RDI Marketing | City, STATE,
  • Updated customer accounts, addresses and contact information within call management databases.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Contacted customers about potential service upgrades, new internet services and account changes.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education and Training
Expected in 06/2010 to to GED | Wayne County Adult Education, Monticello, KY, GPA:

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Resume Overview

School Attended

  • Wayne County Adult Education

Job Titles Held:

  • Tanning Associate
  • Manager of Accounts and Finance
  • Call Center Representative

Degrees

  • GED

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