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Talent Manager, PHR Resume Example

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TALENT MANAGER, PHR
Professional Summary
I am passionate about being a Human Resources Professional. I have over 16 years of combined expertise in Human Resources, operations management, sales, leadership development, recruiting experience,corporate and employment laws. Uniquely qualified strategic business partner adept at developing and implementing effective solutions to retain, develop and promote employees. Strategic and innovative in the development of HR initiatives to streamline processes and capitalize on organizational growth opportunities. I have a strong business sense and can competently balance the needs of the employees with the overall mission and values of the organization.
Accomplishments
  •  8/2015 Created the idea and established an onsite presence at one of Manpower's largest manufacturing clients in Coastal Virginia 
  • Assisted in Manpower's growth of 25% in placing associates to assignments since my arrival in May 2015.
  • Developed a New Succession plan for the Virginia Group 8/2014.
  • Created and Hosted the Annual Women's Leadership Forum in 2007 through 2014.
  • Won 2 Exceptional Achievement Awards from Corporate
  • #1 Retention in the World in 2011, #2 for 2012 
  • The Virginia Group was #1 in the World for Balance- Retention, Customer Service, Growth and Profit, #2 for 2012.
  • Member and Team Leader of the Diversity/Cultural Compass Team
  • Developed and facilitated "town-hall meetings" during the acquisition of National Rent A Car and Alamo to address employee concerns, safety issues, code of conduct, FMLA policy and benefits issues.
  • Developed and held Scheduling & Worklife Balance Workshops
  • Won Exceptional Achievement Awards all 4 years as a Branch Manager.
  • Succeeded in attaining 86% customer service score 12 month average/ 94% 3 mos average (4/2004)
Work History
Talent Manager, PHR05/2015 to Current
Manpower Group – Newport News, VA
  • Build relationships and cultivate trust by acting as the liaison between our associates and our clients.
  • Weekly onsite visits to our manufacturing and production clients to assist supervisors in giving feedback to our associates regarding their performance and making sure safety rules and procedures were being followed. 
  • Negotiate pricing with clients regarding associates that become permanent employees.
  • Market to key clients to help maintain and gain new business.
  • Consult with clients to resolve problems and provide ongoing support.
  • Contacted new and existing customers to discuss how their needs could be met through specific products and services.
  • Analyze usage patterns to understand ways in which customers use company services.
  • Work with talent aquisition and sales team to drive internal promotion of company programs,initiatives, guiding principles and mission
  • Maintain necessary level of communications between shifts at all client locations.
Human Resources Generalist Supervisor, PHR07/2005 to 11/2014
Enterprise Holdings, Inc. (Enterprise Rent A Car) – Williamsburg, VA
  • Supported 700 Full-time employees and 450 part-time employees throughout the Hampton Roads, VA area.
  • Collaborated with Department Heads on a frequent basis to align HR strategies to meet the goals of each department
  • Represented organization at personnel-related hearings and investigations.
  • Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
  • Resolved employment-related disputes through proactive communication. 
  • Developed and facilitated all new-hire orientations and management development training.
  • Developed and enforced company policy and procedures relating to all phases of human resources activity.
  • Managed all aspects of leave administration, including employee notifications and vendor management, disability programs, Workers Compensation, AAP, DOT and health benefits.
  • Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS/PeopleSoft database.
  • Reduced Unemployment claims costs by 6% from previous YTD. 
  • Conducted job analysis and job evaluations, resulting in quality job specifications.
  • Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.
  • Heavily involved with our recruiting strategies along with assisting in interviews and hiring.
  • Audited workplace, employee and management policies and procedures.
  • Analyzed and modified compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
  • Coordinated work activities of subordinates and staff relating to employment, compensation, and employee relations.
  • Led a comprehensive training on Unions for management.
Management Trainee to Branch Manager01/1999 to 07/2005
Enterprise Holdings, INC (Enterprise Rent A Car) – Hampton Roads, VA
  • Managed, coached and developed employees to prepare them for the next level in their career.
  • Responsible for motivating and holding employees accountable for their performance.
  • Interviewed and hired all new employees for the branch.
  • Exceeded company objectives in the four core areas of the business: Retention, Customer Service, Growth and Profit.
  • Developed startegic marketing visits and key account calls to maintain and gain new business.
Education
Bachelor of Science: Psychology1998Christopher Newport University- Newport News, VA


Professional in Human Resources (PHR): 2013Human Resources Certification Institute-
Skills
  • Human Resources Certification (PHR)
  • Member of local Peninsula SHRM Chapter
  • In-depth knowledge of HR Compliance (employment laws, FMLA, ADA, EEO, WC, OSHA, AAP).
  • Termination procedures
  • Succession planning
  • Business Partner
  • Compensation and benefits
  • Recruitment/staffing
  • Change management
  • Employee coaching
  • Training programs development
  • Statistical reporting
  • Interviewing
  • Project management
  • MS Office proficient
  • Society for Human Resource Management
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Resume Overview

Companies Worked For:

  • Manpower Group
  • Enterprise Holdings, Inc. (Enterprise Rent A Car)
  • Enterprise Holdings, INC (Enterprise Rent A Car)

School Attended

  • Christopher Newport University
  • Human Resources Certification Institute

Job Titles Held:

  • Talent Manager, PHR
  • Human Resources Generalist Supervisor, PHR
  • Management Trainee to Branch Manager

Degrees

  • Bachelor of Science : Psychology 1998
    Professional in Human Resources (PHR) : 2013

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