LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Talent & Business Operations Manager
Please provide a type of job or location to search!
SEARCH

Talent & Business Operations Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
TALENT & BUSINESS OPERATIONS MANAGER
Professional Summary

Results-driven management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies, and engaging with customers to promote loyalty and drive sales. Versatile leader offering 10 years of experience in efficient management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for up to 30-member staff.

Work History
Sephora- Talent & Business Operations Manager
Atlanta, GA10/2019 - 11/2020
  • $8 Million
  • Implemented policies and standard operating procedures for continuous improvement.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Ensured compliance with best business practices throughout organization.
  • Created work schedules according to sales volume and number of employees.
  • Coached sales associates on product knowledge by using company provided tools.
  • Spearheaded the focus of credit and loyalty in store which drove the store to be number 1 in the region for company.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Orchestrated successful closed door and private events in Atlanta market to drive future traffic and sales.
American Eagle Outfitters- Store Manager
Rome, GA10/2018 - 10/2019
  • $2 Million
  • Generated stores overall results through development of 4 leaders, 15 selling associates and 25 floor set associates
  • Maximized merchandising skills to make in moment traffic driving decisions with store layout
  • Strengthened store annual sales through driving controllable metrics. ADS increase of +3, UPT increase of +2, CONV increase of +3, and traffic leverage of +8
  • Created work schedules according to sales volume and number of employees
  • Recruit, hire and develop top talent to strengthen workflow and productivity
  • Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Prioritized and allocated valuable resources to meet business targets.
Paper Source- Store Manager
Birmingham, AL10/2017 - 10/2018
  • $2 Million
  • Top 25 store by volume within entire company, was one of first ten stores in company to test and roll out products
  • Responsible for the stores' overall results and development of 4 leaders and 10 selling associates
  • Successfully promoted five associates
  • Created and implemented new business opportunities by utilizing strategic networking strategies, including host monthly private function to different markets to increase sales and traffic (bloggers, mommies, college student, etc)
  • Communicated progress of monthly and quarterly initiatives to entire sales teams tp drive team work
  • Created promotional materials and provided insightful information to social media, websites, and print media to educate public.
  • Incorporated business development initiatives to bring in new clients and boost profits.
Bath & Body Works- Store Manager
Birmingham, AL11/2008 - 09/2017
  • Bath & Body Works, Oxford Alabama ($2 Million)
  • Store Manager, Birmingham AL —2014-2017 ($2 Million)
  • Store Manager, Trussville AL ($1.5 Million)
  • Store Manager, Trussville AL ($1 Million)
  • Assistant Manager, Oxford AL —2014-2015 ($1.7 Million)
  • Key Holder, Gadsden AL — 2012-2014 ($1.5 Million)
  • Sales Associate, Oxford AL — 2009-2012 ($1.6 Million)
  • Seasonal Sales Associate, Oxford AL — 2008-2009 ($1.6 Million)
  • Seasoned leader in representing multiple districts for CEO jet trips
  • Spearheaded a store the week of black Friday, and maximized team and doubled sales plan
  • Promoted almost two dozen associates and leaders during tenor
  • Utilized as a trainer in the district for business acumen
  • Created work schedules according to sales volume and number of employees
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
  • Scheduled employees for 4-5 hour shifts, taking into account customer traffic and employee strengths.
  • Built loyal account base and long-term business relationships with customer first selling techniques.
  • Discovered areas of improvement by generating weekly operational and sales reports.
Skills
  • Business Acumen
  • Inventory Control
  • Store Merchandising
  • Recruiting
  • Training
  • Development
  • Succession Planning
  • Staff Management
  • Process Improvement
  • Customer Engagement
  • Key Performance Indicators (KPIs)
  • Credit Card & Loyalty Initiatives
Accomplishments
  • Store carried highest Net Promoter Score in the district at 95-100% for Q1 and Q3 (store closed Q2 due to COVID)-Sephora
  • Achieved Eighty zero credit days within first eighty days in store recognized by DM, RM, and company. -American Eagle
  • Increased custom print +10% over LY, including having the stores' highest custom print order in this store on record$16,000 (average sale for custom print $1,500) -Paper Source
  • Doubled sales plan on all 4 of the biggest weekends in Q4 including: Doubling sales on black Friday, $45,000 on candle day, $37,000 on $5 lotion day, and $48,000 on $5 shower gel day. -Bath & Body Works
Education
Jacksonville State UniversityJacksonville, ALBachelor of Arts: Communications
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Sephora
  • American Eagle Outfitters
  • Paper Source
  • Bath & Body Works

School Attended

  • Jacksonville State University

Job Titles Held:

  • Talent & Business Operations Manager
  • Store Manager

Degrees

  • Bachelor of Arts : Communications

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Talent-and-Business-Operations-Manager-resume-sample

Talent and Business Operations Manager

Sephora USA Inc.

Oakland, California

Talent-Acquisition-Business-Partner-resume-sample

Talent Acquisition Business Partner

Northrop Grumman

Laurel, Maryland

Talent-Acquisition-Manager-resume-sample

Talent Acquisition Manager

Profiles, Inc

Linthicum Heights, Maryland

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.