Talent & Business Operations Manager Resume Example Sephora

TALENT & BUSINESS OPERATIONS MANAGER

Professional Summary

Results-driven management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies, and engaging with customers to promote loyalty and drive sales. Versatile leader offering 10 years of experience in efficient management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for up to 30-member staff.

Work History

Sephora- Talent & Business Operations Manager
Atlanta, GA10/2019 - 11/2020

$8 Million
Implemented policies and standard operating procedures for continuous improvement.
Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
Ensured compliance with best business practices throughout organization.
Created work schedules according to sales volume and number of employees.
Coached sales associates on product knowledge by using company provided tools.
Spearheaded the focus of credit and loyalty in store which drove the store to be number 1 in the region for company.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Orchestrated successful closed door and private events in Atlanta market to drive future traffic and sales.

American Eagle Outfitters- Store Manager
Rome, GA10/2018 - 10/2019

$2 Million
Generated stores overall results through development of 4 leaders, 15 selling associates and 25 floor set associates
Maximized merchandising skills to make in moment traffic driving decisions with store layout
Strengthened store annual sales through driving controllable metrics. ADS increase of +3, UPT increase of +2, CONV increase of +3, and traffic leverage of +8
Created work schedules according to sales volume and number of employees
Recruit, hire and develop top talent to strengthen workflow and productivity
Set, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
Prioritized and allocated valuable resources to meet business targets.

Paper Source- Store Manager
Birmingham, AL10/2017 - 10/2018

$2 Million
Top 25 store by volume within entire company, was one of first ten stores in company to test and roll out products
Responsible for the stores' overall results and development of 4 leaders and 10 selling associates
Successfully promoted five associates
Created and implemented new business opportunities by utilizing strategic networking strategies, including host monthly private function to different markets to increase sales and traffic (bloggers, mommies, college student, etc)
Communicated progress of monthly and quarterly initiatives to entire sales teams tp drive team work
Created promotional materials and provided insightful information to social media, websites, and print media to educate public.
Incorporated business development initiatives to bring in new clients and boost profits.

Bath & Body Works- Store Manager
Birmingham, AL11/2008 - 09/2017

Bath & Body Works, Oxford Alabama ($2 Million)
Store Manager, Birmingham AL —2014-2017 ($2 Million)
Store Manager, Trussville AL ($1.5 Million)
Store Manager, Trussville AL ($1 Million)
Assistant Manager, Oxford AL —2014-2015 ($1.7 Million)
Key Holder, Gadsden AL — 2012-2014 ($1.5 Million)
Sales Associate, Oxford AL — 2009-2012 ($1.6 Million)
Seasonal Sales Associate, Oxford AL — 2008-2009 ($1.6 Million)
Seasoned leader in representing multiple districts for CEO jet trips
Spearheaded a store the week of black Friday, and maximized team and doubled sales plan
Promoted almost two dozen associates and leaders during tenor
Utilized as a trainer in the district for business acumen
Created work schedules according to sales volume and number of employees
Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
Scheduled employees for 4-5 hour shifts, taking into account customer traffic and employee strengths.
Built loyal account base and long-term business relationships with customer first selling techniques.
Discovered areas of improvement by generating weekly operational and sales reports.

Skills

Business Acumen
Inventory Control
Store Merchandising
Recruiting
Training
Development

Succession Planning
Staff Management
Process Improvement
Customer Engagement
Key Performance Indicators (KPIs)
Credit Card & Loyalty Initiatives

Accomplishments

Store carried highest Net Promoter Score in the district at 95-100% for Q1 and Q3 (store closed Q2 due to COVID)-Sephora
Achieved Eighty zero credit days within first eighty days in store recognized by DM, RM, and company. -American Eagle
Increased custom print +10% over LY, including having the stores' highest custom print order in this store on record$16,000 (average sale for custom print $1,500) -Paper Source
Doubled sales plan on all 4 of the biggest weekends in Q4 including: Doubling sales on black Friday, $45,000 on candle day, $37,000 on $5 lotion day, and $48,000 on $5 shower gel day. -Bath & Body Works

Education

Jacksonville State UniversityJacksonville, ALBachelor of Arts: Communications

Resume Overview

Companies Worked For:

Sephora
American Eagle Outfitters
Paper Source
Bath & Body Works

School Attended

Jacksonville State University

Job Titles Held:

Talent & Business Operations Manager
Store Manager

Degrees

Bachelor of Arts : Communications

Talent & Business Operations Manager Resume Example

Resume Score: 80%

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