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Talent and Business Operations Manager Resume Example

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TALENT AND BUSINESS OPERATIONS MANAGER
Professional Summary

Adaptable Talent and Business Operations Manager offering over 12 years of experience working in the specialty and luxury retail field. Extensive experience in project management, inspections, budget and payroll management, and shipping and receiving. Effective communicator and team-oriented professional with expertise in conflict resolution, recruiting , interviewing and onboarding. Successful background in continual process improvement and cost reduction.

Skills
  • Inventory management
  • Store planning
  • Business operations
  • MS Office
  • Delegation
  • Scheduling
  • Problem resolution
  • Performance Evaluations
  • Purchasing and procurement
  • Operations management
  • Budgeting and forecasting
  • Policies and Procedures Implementation
Work History
Talent and Business Operations Manager, 02/2019 to 10/2020
Sephora USA Inc. – Emeryville, CA
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and a 9-member management team with related direct reports.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Recruite, hire, mentor and train Beauty Advisors on business procedures, policies, duties and client service methods.
  • Oversee day-to-day business operations on sales floor by fostering deep professional relationships with brand partners and clients.
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Enhance operational efficiency and productivity by managing budgets, accounts and daily, weekly and monthly tasks.
  • Delegates daily tasks to employees, streamlining daily progress and efficiency.
  • Observes each employee's individual strengths and initiate mentoring program to improve areas of weakness through regular development conversations.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Tracks employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for 35 employees within Dayforce.
Retail Operations Manager/ Interim General Manager, 01/2016 to 01/2019
Ulta Beauty – San Leandro, CA
  • Meet and exceed goals related to total store sales, inventory, and operational excellence
  • Forecast and adjust payroll to maximize productivity and complete task workload (e.g., shipment, planograms, and ad set processes) on time and within payroll budget
  • Identify under performing metrics and inefficient processes, and develop strategies that leverage company programs, tools and resources to improve and grow the business
  • Attract, hire, and retain a diverse team of top talent
  • Train, coach, and develop associates using company programs, tools, and resources
  • Creates an environment that inspires growth and engagement of associates
  • Establish professional vendor partnerships
  • Promote a culture of operational excellence amongst the leadership team by sharing best practices, establishing priorities, and providing support
  • Be knowledgeable of, and ensure compliance with company policies, procedures, and standards
  • Use scheduling tool to adjust schedules and manage attendance in-the-moment to ensure accurate schedules and reporting
  • Use task management tool as directed to prioritize and execute store workload
  • Conducted inventory analysis to determine optimal stock levels.
  • Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
  • Determined layout of store merchandise for visual appeal to consumers.
  • Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity.
Beauty Studio Coordinator (Services Manager), 10/2012 to 01/2016
Sephora – Emeryville, CA
  • Communicated and drove Beauty Studio sales and metrics using analytics IQ reports
  • Increased Beauty Studio sales by 20% and services by 15% in a $10M store
  • Developed a daily strategy to exceed company goals
  • Promoted accurate service tracking at POS
  • Welcomed and engaged clients arriving for their appointments, and checked them into online reservations
  • Monitored all Beauty Studio activities ensuring a world class experience
  • Inspected artist's ability to teach during consultations
  • Conducted Beauty Studio touchbases to keep cast engaged, informed and focused on driving an elevated client experience while achieving store goals
  • Coached and gave feedback to cast and brand partners in the moment specific to Beauty Studio focus and client experience
  • Promoted the use of mobile checkout (mPOS) at the studio
  • Partnered with Education Lead and Sr. Artist to assess and develop color cast
  • Co-facilitated beauty classes
  • Partnered with leadership and brand partners to implement compelling in-store events 
Color Lead (Cosmetics Manager), 06/2009 to 10/2010
Sephora – Emeryville, CA
  • Developed and maintained professional, working relationships with corporate
  • Developed and maintained a high performing sales team by direct coaching and motivation
  • Communicated any merchandise needs to operations manager and brand representatives
  • Scheduled in-store training's with brand partners to further educate staff on product line
  • Ensured that all merchandise, testers and demonstration stations were maintained and set to company standard
  • Established department daily, weekly, monthly and yearly sales quotas for sales team
  • Initiated action plans to team members falling below monthly sales goals
Education
Certificate Of Training: Medical Laboratory Assistant , 2003
Silicon Valley College - Emeryville, CA

Met or exceeded the minimal requirements to perform venipuncture, perform skin puncture, collect specimens, and perform basic laboratory analysis of blood and urine.

Certificate Of Training: Electrocardiography Technician, 2003
Silicon Valley College-Emeryville - Emeryville, CA

Satisfactorily completed and has been examined in the areas of cardiac anatomy and electrophysiology, basic arrhythmia analysis, patient safety and practical EKG procedures.

High School Diploma: 2002
Oakland Technical High School - Oakland, Ca
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Resume Overview

Companies Worked For:

  • Sephora USA Inc.
  • Ulta Beauty
  • Sephora

School Attended

  • Silicon Valley College
  • Silicon Valley College-Emeryville
  • Oakland Technical High School

Job Titles Held:

  • Talent and Business Operations Manager
  • Retail Operations Manager/ Interim General Manager
  • Beauty Studio Coordinator (Services Manager)
  • Color Lead (Cosmetics Manager)

Degrees

  • Certificate Of Training : Medical Laboratory Assistant , 2003
    Certificate Of Training : Electrocardiography Technician , 2003
    High School Diploma : 2002

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