Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
First Aid/CPR
Organization
Communications
Customer service
Experience
10/2019 to Current
Table Games DealerBoyd Gaming, Inc. – Dubuque, IA,
Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
Maintained enjoyable environment by entertaining and engaging players at tables.
Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
Observed casino floor and blackjack table for suspicious activity.
Explained rules, took bets, and delivered payouts to facilitate movement of games.
Performed functional game duties quickly by efficiently handling money and chips.
Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
Calmed down angry guests or patrons using skills in active listening and positive engagement.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Performed site evaluations, customer surveys and team audits.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Improved operations by working with team members and customers to find workable solutions.
Recognized by management for providing exceptional customer service.
Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
Provided gambling chips and coin money in exchange for legal currency for players to join in games.
Earned reputation for good attendance and hard work.
Created agendas and communication materials for team meetings.
09/2016 to 09/2019
PhlebotomistCare Atc Inc – Palm Harbor, FL,
Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Prepared blood-collecting equipment to draw blood and safely store and transport samples.
Coordinated workflow based on stat, schedule, or outpatient needs.
Labeled blood vials with critical information like time of collection, date, and patient name.
Treated blood-related chronic disorders by performing therapeutic phlebotomy.
Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
Verified collection orders and communicated discrepancies to nurses.
Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Interviewed patients and analyzed and documented medical records to update and file documents.
Maintained fully-stocked phlebotomy cart, carrier, and station.
Conducted bleeding time tests and updated results into paper or electronic charts.
07/2012 to 09/2016
Phlebotomist/Medical AssistantMississippi Department Of Health – City, STATE,
Treated blood-related chronic disorders by performing therapeutic phlebotomy.
Assisted medical care providers by aiding with routine and specialized procedures, administering medication and performing health exams and STI tests.
Prepared blood-collecting equipment to draw blood and safely store and transport samples.
Labeled blood vials with critical information like time of collection, date, and patient name.
Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Conducted bleeding time tests and updated results into paper or electronic charts.
Interviewed patients and analyzed and documented medical records to update and file documents.
Verified collection orders and communicated discrepancies to nurses.
Maintained fully-stocked phlebotomy cart, carrier, and station.
Education and Training
Expected in
: Gaming Cresent City of Gaming And Bartending - Gulfport , MS GPA:
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