Table Games Dealer Resume Example Kickapoo Harrah Casino

TABLE GAMES DEALER

Professional Summary

Highly motivated professional business oriented individual with a desire to work with a company that has the same aspirations. I can create a positive work environment while still maintaining a level of professionalism that increases employee and customer retention and loyalty.

Skills

Health insurance
Life insurance
Marketing initiatives
New agent training
Vision and dental insurance
Insurance sales expertise
Inbound and Outbound Calling
Scheduling
Good listening skills
Complaint resolution

Creative problem solving
Talent Development
Team Leadership
Training and Development
Schedule Coordination
Adherence to high customer service standards
Customer Relations
Staff education and training
Exceptional interpersonal communication

Work History

Table Games Dealer, 08/2019 to Current
Kickapoo Harrah Casino – Harrah, Oklahoma

Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.
Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.

Life and Health Insurance Agent, 05/2012 to Current
Colonial Life & Accident Insurance Company – Oklahoma City, Oklahoma

Exceeded corporate quotas for monthly policy sales. I currently hold the record for bringing the third largest account in Colonial history to the company.
Provided coverage option information to assist clients in protecting assets.
Utilized targeted marketing efforts to increase revenue, including email campaigns and cold calling.
Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Maintained high standards of customer service by building relationships with clients.
Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
Obtained underwriting approval by completing application for coverage.
Upsold additional products and services after identifying customer needs and requirements.
Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension

Table Games Dealer, 08/2007 to 02/2012
Riverwind Casino – Norman, Oklahoma

Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
Used strong understanding of poker rules and regulations to deal cards accordingly while encouraging fast-paced and congenial gaming among patrons.
Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

General Manager, 08/1992 to 01/2006
Luckys Bingo – Midwest City, Oklahoma

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Implemented innovative programs, including retention and discipline to increase employee loyalty and reduce turnover.
Managed budget implementations, employee reviews, training, schedules and vendor negotiations.
Designed modern employee recognition program which boosted productivity and improved morale.
Worked directly with business owner, the deceased, Steve Guarnera business owner to brainstorm, discuss strategy and resolve any customer issues.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Enforced quality assurance protocols to deliver ideal customer experiences.

Education

High School Diploma: 05/1986
Bowlegs High School - Bowlegs, OK

Associate of Science: General Studies, 05/1988
Seminole Junior College - Seminole Oklahoma

BBA: Business Administration/ Minor Human Resources, 12/2005
University Of Central Oklahoma - Edmond, OK

Resume Overview

Companies Worked For:

Kickapoo Harrah Casino
Colonial Life & Accident Insurance Company
Riverwind Casino
Luckys Bingo

School Attended

Bowlegs High School
Seminole Junior College
University Of Central Oklahoma

Job Titles Held:

Table Games Dealer
Life and Health Insurance Agent
General Manager

Degrees

High School Diploma : 05/1986
Associate of Science : General Studies , 05/1988
BBA : Business Administration/ Minor Human Resources , 12/2005

Table Games Dealer Resume Example

Resume Score: 80%

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