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Table Games Dealer Resume Example

Resume Score: 80%

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TABLE GAMES DEALER
Professional Summary

Highly motivated professional business oriented individual with a desire to work with a company that has the same aspirations. I can create a positive work environment while still maintaining a level of professionalism that increases employee and customer retention and loyalty.

Skills
  • Health insurance
  • Life insurance
  • Marketing initiatives
  • New agent training
  • Vision and dental insurance
  • Insurance sales expertise
  • Inbound and Outbound Calling
  • Scheduling
  • Good listening skills
  • Complaint resolution
  • Creative problem solving
  • Talent Development
  • Team Leadership
  • Training and Development
  • Schedule Coordination
  • Adherence to high customer service standards
  • Customer Relations
  • Staff education and training
  • Exceptional interpersonal communication
Work History
Table Games Dealer, 08/2019 to Current
Kickapoo Harrah Casino – Harrah, Oklahoma
  • Assessed and calculated multiple players' cards against table competitors and house hands to determine round or game results, winners, correct wagers and rotation of play.
  • Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
  • Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
Life and Health Insurance Agent, 05/2012 to Current
Colonial Life & Accident Insurance Company – Oklahoma City, Oklahoma
  • Exceeded corporate quotas for monthly policy sales. I currently hold the record for bringing the third largest account in Colonial history to the company.
  • Provided coverage option information to assist clients in protecting assets.
  • Utilized targeted marketing efforts to increase revenue, including email campaigns and cold calling.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Maintained high standards of customer service by building relationships with clients.
  • Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
  • Obtained underwriting approval by completing application for coverage.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension
Table Games Dealer, 08/2007 to 02/2012
Riverwind Casino – Norman, Oklahoma
  • Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
  • Monitored players during each hand to identify possible cheating or other unscrupulous behavior.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Used strong understanding of poker rules and regulations to deal cards accordingly while encouraging fast-paced and congenial gaming among patrons.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
General Manager, 08/1992 to 01/2006
Luckys Bingo – Midwest City, Oklahoma
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Implemented innovative programs, including retention and discipline to increase employee loyalty and reduce turnover.
  • Managed budget implementations, employee reviews, training, schedules and vendor negotiations.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Worked directly with business owner, the deceased, Steve Guarnera business owner to brainstorm, discuss strategy and resolve any customer issues.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
Education
High School Diploma: 05/1986
Bowlegs High School - Bowlegs, OK
Associate of Science: General Studies, 05/1988
Seminole Junior College - Seminole Oklahoma
BBA: Business Administration/ Minor Human Resources, 12/2005
University Of Central Oklahoma - Edmond, OK
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Kickapoo Harrah Casino
  • Colonial Life & Accident Insurance Company
  • Riverwind Casino
  • Luckys Bingo

School Attended

  • Bowlegs High School
  • Seminole Junior College
  • University Of Central Oklahoma

Job Titles Held:

  • Table Games Dealer
  • Life and Health Insurance Agent
  • General Manager

Degrees

  • High School Diploma : 05/1986
    Associate of Science : General Studies , 05/1988
    BBA : Business Administration/ Minor Human Resources , 12/2005

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