Energetic Food Service Attendant offering a career engaging guests to establish trust and confidence. Considered a visible problem-solver with dynamic resolution skills. Polished professional known for ensuring clean areas and always willing to pitch in and help others.
Highly communicative individual promoting expertise in tackling various tasks, including order taking, positive response to questions and training other employees in busy restaurants and cafes. Reliable and bilingual Food Service Attendant with an exemplary attendance record and an eye on food safety.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Order processing
Meal prep
Cleanliness and sanitation
Food handling safety
Safe food handling
Customer inquiry resolution
Customer assistance
Food service standards
Kitchen cleanliness and organization
Concise time management
Guest inquiries
Opening and closing procedures
Food handling and sanitization
Cleaning and sanitation
Issue resolution
Guest service
Superior communication skills
Equipment maintenance
Experience
Table Busser, 10/2019 to 03/2020 Marriott Vacations Worldwide – Port Saint Lucie, FL,
Verified adequate levels of supplies such as linens and trays and restocked low items.
Collected trash from receptacles and returned trays to kitchen for cleaning and reuse.
Monitored customer movements and quickly cleared empty tables for future customers.
Reset tables by wiping down surfaces, replacing condiments and arranging silverware and other items for expected guests.
Restocked condiments and drink station supplies to maintain customer satisfaction.
Maintained highest standards of cleanliness while efficiently meeting dining room needs in fast-paced environment.
Applied proactive and resourceful nature to create pleasant guest experiences.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Offered product samples, answered questions and suggested products.
Proactively assessed customer needs and provided beverage refills, condiments and other services.
Supported serving staff in delivering accurate and well-presented food orders.
Greeted guests with friendliness and professionalism.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Earned reputation for good attendance and hard work.
Recognized by management for providing exceptional customer service.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Food Attendant, 03/2019 to 03/2020 Rivers Casino – Pittsburgh, PA,
Answered customer inquiries in regard to nutritional information and menu offerings.
Illustrated proper food handling safety protocols at all times.
Maintained and clean and tidy dining area, including tables, outdoor patio and condiment stations.
Created food displays according to established standards, replacing dated products with fresh.
Collaborated with kitchen team to bus and set tables, prep food and stock salad bar.
Set tables for upcoming meal according to Food Service Guidelines Manual.
Maintained dining and food service areas in clean, safe and sanitary manner.
Sincerely welcomed and thanked guests to demonstrate appreciation for patronage.
Restocked napkins, condiments and utensils at self-service areas during slow periods.
Organized food preparation stations and replenished supplies regularly.
Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
Answered guest questions, delivering most accurate and updated information available.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Tailored orders to address customer allergies and gluten concerns.
Delivered superior customer service focused on quality and meeting customer needs quickly and efficiently.
Prepared food items such as deli and hot sandwiches to meet customer specifications.
Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Communicated with customer to provide menu offering details and assist with decision-making.
Wiped counters and tables to remove dirt and food and maintain clean environment for guests.
Call Center Agent, 03/2014 to 09/2018 AVION BPO – City, STATE,
Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Helped company maintain exceptional client service ratings on external audits.
Reviewed files, records and other obtained documents to respond to customer requests.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Delivered excellent customer service with positive and professional attitude.
Explained key information regarding products and services to customers to encourage informed decision-making.
Secretary and Medical Assistant , 06/2008 to 12/2010 Ilocandia Healthlink Clinic – City, STATE,
Received and routed incoming calls and correspondence to promote timely communication.
Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Kept office equipment functional and supplies well-stocked to promote efficient operations.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Maintained organized filing system of paper and electronic documents.
Produced and distributed team newsletters, email updates and other forms of communication.
Facilitated troubleshooting, maintenance and updates for office systems.
Maintained office supplies by checking stocks and placing orders.
Coordinated communications, including taking calls, responding to emails and interfacing with clients.
Completed supply orders and maintained appropriate levels of office supplies.
Maintained master calendar for client appointments.
Education and Training
High School Diploma: , Expected in 03/1994 Ilocos Norte National High School(INNHS) - Laoag City , Ilocos Norte GPA:
: Hotel And Restaurant Management (BSHRM), Expected in Northwestern University - Laoag City , Ilocos Norte GPA:
: , Expected in 03/1990 Darayday Elementary School - Laoag City , Ilocos Norte GPA:
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