systems qa analyst resume example with 5+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Salesforce Administrator / Quality Assurance Engineer offering 8 years of experience in ATM Banking and Salesforce sales cloud domain. Looking for Salesforce QA / Admin role for my next assignment in close

  • Good Salesforce Sales Cloud Administrator experience; works closely with the sales team to satisfy the business needs. Experience on Salesforce Security setup such as OWD, Sharing Rules, Field Level Security, Roles, Profiles, and Permission Sets.
  • Worked extensively on classic and Lightning App .Worked on creating Record Type, Page Layout, Assignment rules, Escalation rules and Approval flow Designed different custom Reports and Dashboards for various user groups on their business functionalities and needs.
  • Work closely with business teams on requirement analysis to extend/enhance Salesforce platform in alignment with business strategy, maintain functional specifications, and collaborate with development and QA teams to support Salesforce implementations.
  • Experience in profile based testing associated with different roles and permission sets, time dependent work flow and criteria based triggers, Reports and Dashboards.
  • Extensive experience in data migration and integration using Data Loader.
  • Successfully delivered all assigned projects and received accolades from biz/dev partners.
  • Experienced in developing and reviewing test plans, test cases and scenarios, test execution, defect reporting and QA status reporting.
    Proficient in analyzing requirements, clarifying ambiguities and developing test strategies.
  • Expertise in functional, integration, End to End, backend, UAT, compatibility, Security, API and regression
  • Good knowledge of all stages of the SDLC, STLC and Defect Life Cycle.
    Experience in methodologies like Waterfall, Agile (Scrum) and Hybrid.
    Experienced in Back-End testing by writing SQL queries to ensure data accuracy and integrity.
  • Experienced in ALM Quality Center for Test management and Defect Reporting.
  • Experience in problem solving and skilled at analyzing/eliciting business needs and transforming them into technical designs, applying technical skills and business knowledge to achieve sound results.
  • Ability to work in a team environment. Good communication and interpersonal skills.
  • Attention to detail and ability to work in tighter schedules and on different applications concurrently.
  • ATM, Tandem, Unix, Windows, Linux, Hogan
  • MS Office: Outlook, Word, Excel, PowerPoint
  • Databases: Oracle, SQL Server, Exadata, Postgres
  • Testing Tools: ALM Quality Center, Clear Quest, JIRA, OutsideView
  • Methodologies: Waterfall, Agile, Hybrid
  • Testing: Requirements gathering, Test planning, Manual test case preparation, Test execution, Defect reporting & monitoring and Test Status reporting
  • Test Automation knowledge
  • SalesForce UI Administration and Testing
  • QA reporting and escalation
  • QA and QC processes
  • Recordkeeping abilities
  • Peer relationships
  • Functional Testing
  • Regression Testing
  • Cross-platform testing
  • Teamwork / Collaboration
Satyabhama Institute of Science & Technology Chennai, India, Expected in 2004 M.C.A : - GPA :
Padmavati Degree College Kavali, India, Expected in 2001 Bachelor of Science : Computers - GPA :

Sales force Certified Administrator (201)

Work History
Wells Fargo - Systems QA Analyst
City, STATE, 12/2018 - 12/2019
  • Worked in a hybrid role as Salesforce admin / QA analyst supporting a CRM application for Wholesale Business Banking group.
  • Created custom fields and Custom objects to support new functionality/Applications in Service cloud and Marketing objects
  • Created Master Detail Relationship/Lookup Relationship/Many to Many Relationship in Salesforce
  • Adding custom links, buttons to Page layouts, setting up validation rules on objects
  • Created Workflows/Process builder to meet business requirement and setting up of Support process for different record types on Cases
  • Overall planning, management, execution, and communication of testing activities in support of continuous integration and delivery in Agile Model
  • Participate in functional and business requirement discussion and provide feedback on application design
  • Actively participate in Agile Sprint planning and grooming sessions
    Sending daily test status reports and tracking defects with BA, Development team and to management
  • Prepare test deliverable documents and test execution for new requirement and regression testing
    Validate Salesforce configuration changes, security testing, Data load testing
    Support other portal teams for integration testing with Salesforce
    Support UAT testing team with test data and application walkthrough
  • Tracked software bugs and detailed all information regarding findings and resolution techniques
  • Worked with off-site teams to complete timely tests and facilitate smooth product releases
  • Collaborated with developers and project managers to assess program capabilities, features and testing demands
Wells Fargo Bank - Systems QA Analyst
City, STATE, 09/2016 - 05/2018
  • Wells Fargo is diversified, community-based financial services company headquartered in San Francisco
  • Worked as contractor for three terms in Web ATM QA team
  • ATM lab in San Leandro has more than 100 ATM's and are shared by platform team, host, UI, QA, vendors, Business Analyst and business users during user acceptance testing
  • ATM types used in lab are Wincor, NCR, Diebold, Hysoung. Majority of ATM's used for testing are Wincor and NCR
  • Project 3: Financial Modernization from Tandem to Linux, This Modernization project is to migrate all ATM financial processing from existing legacy software implementation and Tandem Blade Infrastructure to more modern software architecture and cost-effective infrastructure on Linux/Oracle environment
  • This was multi-phased and multi-year initiative Project 2: Card less ATM Transactions
  • Created accurate and efficient test scripts in ALM to manage functional testing of certain products and features
  • Tracked, prioritized and organized defects with ALM working with development team to facilitate timely corrections
  • Debugged code and located root causes of problems by reviewing configuration files and logs
Wells Fargo Bank - Systems QA Analyst
City, STATE, 06/2014 - 11/2015
  • Wells Fargo ATM to create One Time Access Code (OTAC) functionality which will created new screen flow where OTAC can be entered and validated to start an ATM session and this project includes all ATM modes and applies to all screen sizes (12'', 15'' & 19'')
  • Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches
  • Executed test cases for various card types and features
  • Identified and tracked defects with ALM and supported developers in resolving problems by completing additional tests
  • Researched new tools and technologies for potential use by quality assurance team
  • Collaborated with developers and product owners to stay current on product features and intended functionality
  • Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures
Wells Fargo Bank - Systems QA Analyst
City, STATE, 06/2012 - 11/2013
  • Wells Fargo ATMs to support three denominations - $5s, $20s & $100s and these changes will reflect in customer transactions, Get Cash and service transactions, ATM Balance, Sub-total, add/remove /swap cash
  • Delivered high quality products to customers by ensuring all requirements are thoroughly tested with positive, negative and boundary test scenarios
  • Created and maintained testing documentation including but not limited to Test Plan, Test Summary, Requirement Traceability Matrix, Defect Summary Report and Root Cause Analysis
  • Successfully wrote and executed Smoke, Functional, End-to-End testing, as well as systems integration, UI, ADA compliance, and backend testing using SQL queries
  • Effectively supported UAT testing, and participated in executive reviews and demos
  • Execution of regression scripts (Withdrawals, Deposits, Balances & Statements, Donate charity, Buy Stamps, Nearby ATMs, Service ATM etc) to ensure all existing functionality is working as expected
  • Coordinate with external teams such as BA, Development and Business users during SDLC to clarify/resolve any questions
  • Used Quality Center for documenting, executing test cases and filing defects
  • Clear Quest was used for external defects
  • Performed financial ATM transactions such as Get Cash, Deposits, make Payment, Transfer, Print account balances, E10
  • Tested with debit, credit, merchant, BDO, EVM, service & acquirer cards and real currency bills
  • Tested OTP code using Client utility to initiate OTAC session at ATM
  • Tested One Time Access Code validation rules and UI screens based on OTP flow
  • Verified WebATM transaction flow - rest request & response between ATM & Host
  • Validated host tables and its expected values using SQL queries
  • Validated all financial and non-financial transactions by using proprietary EMV cards
  • Tested all transactions made with EMV cards can be performed in all languages offered at ATM
  • Tested touch point mapping supported in all languages and screens will be voiced in English and Spanish
  • Tested new EMV related elements in WebATM host interfaces which are used to authorize financial transactions at ATM
  • Verified Get Cash flow and screens to reflect 3 denom's customer choice to enter amount to dispense at ATM
  • Verified Bill Mix Screen and Enter Amount Screen to display correct denoms
  • Verified Audio Support and Touch Point Mapping for all denom screens
  • Verified Receipts and Statements for Get Cash flow
  • Tested WebATM/Host transaction flow - request/response between ATM and host
  • Validated host tables for correct denom's and bills
  • Involved in data migration project from Oracle to Exadata database
  • Managed test debit cards by adding and deleting accounts by using Hogan
  • Organized debit cards required for testing needs
  • Participated in daily scrum meetings and gave daily status of testing

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Resume Overview

School Attended

  • Satyabhama Institute of Science & Technology
  • Padmavati Degree College

Job Titles Held:

  • Systems QA Analyst
  • Systems QA Analyst
  • Systems QA Analyst
  • Systems QA Analyst


  • M.C.A
  • Bachelor of Science

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