LiveCareer-Resume

systems analyst resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Capable Systems Analyst experienced in installing and updating hardware and software systems for users. Known for successfully optimizing systems to meet changing demands, enhancing collaboration and improving security. Extensive training in Fiserv Precision Platforms. Have performed several implementations including, but not limited to:

  • Quest Kace (formally Dell Kace) Service Desk and Systems Imaging
  • Bomgar Remote Appliance
  • MOVEit Transfer and Automation
  • ActiveBatch Automation
  • GlobalScape SFTP
  • Implemented monthly maintenance to ensure no data loss and optimized performance
Skills
  • Project documentation
  • Best practices and standards
  • Time management
  • Analytical
  • Organizational skills
  • Relationship building
  • Trained in Bomgar, MOVEit Automation, ActiveBatch, GlobalScape SFTP, ManageEngine's DesktopCentral, Fiserv Precision Core
  • Staff support
  • Delegation
  • Technology
Experience
Systems Analyst, 02/2021 to Current
Accenture Contractor JobsAtlanta, GA,
  • Troubleshot and resolved problems with programs and systems.
  • Assisted with post-implementation troubleshooting of new applications and application upgrades.
  • Developed solutions by preparing and evaluating alternative workflow options.
  • Integrated new technologies to meet area requirements.
  • Coordinated installation of updated computer programs and systems.
  • Observed staff to study daily tasks regarding information processing and performance to better understand business system needs.
  • Troubleshot malfunctions with systems and programs to pinpoint root cause of issues and restore.
  • Tested newly installed programs and applications to validate operability.
  • Crafted diagrams and flowcharts outlining logical operational steps.
  • Implemented several new software
  • Proficient in Fiserv Precision platforms
Core Systems/IT Specialist, 07/2017 to 01/2021
American Senior CommunitiesWabash, IN,
  • Fielded user requests and queries to deliver troubleshooting services and implement corrective actions.
  • Compiled trend reports to proactively assess technology issues and threshold compliance.
  • Performed all Fiserv related upgrades to applications
  • Installed wiring, cabling and devices to establish, repair and improve network operations.
  • Trained team members and users in newly implemented and emerging technology to enhance business productivity.
  • Updated and reconfigured existing and new computers with current software and operating systems.
  • Created and updated technical documentation for network installations and changes to existing installations.
  • Imaged OS and software deployments throughout system and addressed implementation concerns.
  • Familiar with Fiserv Precision, Director, Business Analytics, Integrated Teller
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
IT Specialist, 06/2015 to 06/2017
Plains Commerce BankCity, STATE,
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Assisted in technical support process refinement to improve customer service and support.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Configured new employee work stations consisting of hardware, software and peripheral devices.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Reviewed current hardware and software configurations and recommended modifications to increase system speed.
  • Installed software updates and vulnerability patches on servers to prevent possible threats from penetrating networks.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Upgraded laptops/desktops, improving speed and performance.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Updated and reconfigured existing and new computers with current software and operating systems.
  • Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
  • Maintained inventory of IT supplies by checking and documenting levels regularly.
  • Proficient in network protocols, DHCP, DNS and SMPT.
  • Developed training materials, conducted webinars and authored wikis for user training and support use.
  • Facilitated system migration projects during off-hours to avoid outages and network bottlenecks.
Education and Training
Bachelor of Science: Management Information Systems, Expected in 08/2015
Northern State University - Aberdeen, SD
GPA:
Accomplishments

Promoted twice in 6 years. Managed and upgraded all in-house Fiserv Precision applications for 4 years. Performing all new software implementations.

Activities and Honors
  • Leadership Aberdeen Graduate, Class of 2019

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Resume Overview

School Attended

  • Northern State University

Job Titles Held:

  • Systems Analyst
  • Core Systems/IT Specialist
  • IT Specialist

Degrees

  • Bachelor of Science

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