system engineer ii production application support resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Experienced Unix/Linux System Administrator with 10+ years of expertise. Seeking the opportunity to use experience across various IT platforms to ensure strong end user support and quickly resolve server issues. 10+ years of Client-facing Application Support . Clear understanding of Networking and Motivated to learn, grow and excel in Cybersecurity.
Skills
RedHat Enterprise Linux
Strong communication skills
Problem Solving
Security Vulnerabilities
Shell scripting (Bash)
SQL/MySQL
Software Maintenance
Microsoft Suite
Technical support
Application Support
Hardware & Software Troubleshooting
Hardware and software installation
System monitoring
Wireshark
Splunk
Crowdstirke
Microsoft defender
Solarwinds
Big-IP F5 LTM & GTM administration
Linux Patch management ( RedHat Satellite)
Microsoft Dynamic CRM
Zabbix
Dynatrace
ServiceNow
Remedy
Kibana
Jira/confluence
Slack, CRM, Zendesk
Netcool
Education
Gwinnett Technical CollegeLawrenceville, Ga, Expected in 05/2023 ā āAssociate of Science:Cybersecurity - GPA:
Ā· Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.
Ā· Performed troubleshooting for Juniper, Cisco and packet analysis.
Ā· Demonstrated strong analytical, troubleshooting and problem-solving skills.
Ā· Learned firewall and VPN management, security and incident response.
Ā· Conducted security audits to identify vulnerabilities.
Member of NCL
Albany State UniversityAlbany, GAExpected in 1993 ā āBachelor of Science:Business /Marketing - GPA:
Work History
LEXISNEXIS, Dispute & Resolution - System Engineer II Production Application Support City, STATE, 08/2021 - Current
Provide day-to-day system support, troubleshooting and problem-solving protocols.
Monitor batch jobs via Control-m
Manage and monitored installed systems for highest level of availability.
Provide 2nd and 3rd level technical support and troubleshooting
Manage weekly upgrades and deployments of applications through all environments. (DEV, UAT and PROD)
Weekly deployment using Gitlab, Ansible AWX and rundeck
Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
Maintained servers and systems to keep networks fully operational during peak periods.
Southeastern Data Cooperation - Linux Systems Administrator (Technical Services) City, STATE, 03/2016 - 07/2021
Cross-trained with the security operations team
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Analyzed and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution
conducted security audits to identify vulnerabilities
Maintained flexible schedule and responded to after-hours and weekend emergencies
Support 2000+ linux and microsoft windows 2016 servers
Handled 100+ incoming calls to address customer inquiries and concerns
Resolves systems problems, improved operations and provided exceptional client support
Install, configure, and maintain Linux systems using RedHat Enterprise
Consistently meet deadlines and requirements for all production work orders
Provide documentation on start-up, shut down and first level troubleshooting of processes to help desk staff
Establish requirements for new systems and modifications
Maintain web server and application servers for various software applications
Ensure network, system and data availability and integrity through preventative maintenance and upgrades
Provide continued maintenance and development of bug fixes and patch sets for existing web applications
Assisted in post-implementation troubleshooting of new applications and application upgrades
Management of AIX and Linux servers within virtualized environment
Responsible for fulfilling user requests, resolving service failures fixing problems as well as carrying out routine operational tasks for business organizations
Monitor operational support systems to proactively identify service in performance, process and event monitoring
Diagnosed and troubleshooted UNIX and Windows processing problems and applied solutions to increase company efficiency
Coordinate with other departments to troubleshoot and resolve incidents
Perform hands on problem determination and report break fix issues to vendor/carrier or service technicians
Analyzed system vulnerabilities and collaborated with IT and business teams to eliminate vulnerabilities in support of internal and external audits
Monitored computer virus reports to determine when to update virus protection systems.
Utilize Microsoft Dynamic CRM and Jira to log all requests and server activities
Utilize Service Now Express tracking system to create trouble tickets for customer related issues
Utilize Confluence for all documents and procedures
SSL certificate website support
Resolved issues and escalated problems with knowledgeable support and quality service
Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
Interacted with clients to resolve issues and answer software-related questions.
Performed quality assurance testing on new software releases for alignment with goals for efficiency and performance.
Monitors MySQL database for errors
Updated account information to maintain customer records.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Primerica - Linux /Unix System Administrator City, STATE, 11/2000 - 03/2016
Maintained flexible schedule and responded to after-hours and weekend emergencies
Completed reports detailing network and systems performance, costs and downtime issues
Provided second-level support for all server class systems
Resolved issues and escalated problems with knowledgeable support and quality service
F5 server installation and configuration
Edit irules and pool configuration
Upgrade F5 software for LTM and GTM
Worked on large enterprise and business critical applications
Established requirements for new systems and modifications
Maintains web server and application servers for various software applications
Assessed allocation of resources
Assisted in post-implementation troubleshooting of new applications and application upgrades
Analyzed system vulnerabilities and collaborated with IT and business teams to eliminate vulnerabilities in support of internal and external audits
Management of AIX and Linux servers within virtualized environment
Maintain and create application installation documentation
Monitor operational support systems to proactively identify service in performance, process and event monitoring
Provides 24x7 on call support within team rotation
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