Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
To secure a position that allows me to utilize my education, knowledge, skills, and abilities
  • Blood bank background
  • Skilled in call center operations
  • Lab testing and reporting
  • Strong customer relations
Work History
10/2012 to Current Suspect Product Specialist Abercrombie & Fitch Co. | Queens, , Identify, control and retrieve suspect products (includes gaining control, product retrieval, consignee notification, tracking responses from consignees, process verification, and managing cases through to closure Follow Red Cross procedures and communicate directly and precisely with customers to perform the retrieval of suspect products. Update or modify any donor records to reflect current information Answers donor eligibility questions and product or donor concerns from Collections staff, donors or consignees in a timely manner. Reviews donor deferral records to identify suspect products. May investigate discrepancies in donor records. May correct, update and verify changes to ensure appropriate entry and confidential handling of data. Performs retrieval activities related to bacterial detection cases and may assist with donor reentry and reinstatement. Perform other related duties as necessary to maintain the team workflow
06/2011 to 10/2012 Inbound Agent American Red Cross | City, STATE, Receive inbound calls to schedule current donors appointments and provide eligibility requirements. Respond to inbound chats or e-mail customers, update donors demographic information. Reschedule or cancel donors appointments and provide donors with requirements for a successful donation.
11/2010 to 05/2011 Tele-recruiter American Red Cross | , STATE, Places outbound calls to recruit blood donors.Contacts current and potential donors to schedule future donation appointments.Responsible for achieving or exceeding minimum performance standards.Completes reminder calls, appropriate follow-up, modification of records and special projects to achieve established goals.
08/2009 to 06/2010 Chat Agent Sprint | , STATE, Respond to inbound chats or e-mail customers.Maintain chats with up to two customers at one time. Efficiently manipulate multiple screens simultaneously Navigation of the web and instant messaging.
08/2008 to 01/2009 Disaster Coordinator American Red Cross | City, STATE, Participated in disaster preparedness, response and recovery activities. Responded to daytime disaster calls Presented community disaster education and Together We Prepare information Provided disaster client casework. Assisted in local transportation program as needed. Maintained disaster training records as well as trained new volunteers. Scheduled and coordinated disaster teams weekly. Raised awareness of ARC chapter functions and services in community
01/2003 to Account Adjuster II BB&T Regional Acceptance | City, STATE, Contacted customers to collect past due auto installment loan payments.Made acceptable payment arrangements with customers.Collected payments via credit card or check by phone.Performed skip tracing as needed.Sent appropriate correspondence to customers.Verified customers maintained full coverage insurance
Expected in May 2011 Associate of Science | Criminal Justice Central Piedmont Community College, Charlotte, NC GPA:

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School Attended

  • Central Piedmont Community College

Job Titles Held:

  • Suspect Product Specialist
  • Inbound Agent
  • Tele-recruiter
  • Chat Agent
  • Disaster Coordinator
  • Account Adjuster II


  • Associate of Science

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