suspect product specialist resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary
To secure a position that allows me to utilize my education, knowledge, skills, and abilities
  • Blood bank background
  • Skilled in call center operations
  • Lab testing and reporting
  • Strong customer relations
Work History
Suspect Product Specialist, 10/2012 to Current
Abercrombie & Fitch Co.Queens, ,
Identify, control and retrieve suspect products (includes gaining control, product retrieval, consignee notification, tracking responses from consignees, process verification, and managing cases through to closure Follow Red Cross procedures and communicate directly and precisely with customers to perform the retrieval of suspect products. Update or modify any donor records to reflect current information Answers donor eligibility questions and product or donor concerns from Collections staff, donors or consignees in a timely manner. Reviews donor deferral records to identify suspect products. May investigate discrepancies in donor records. May correct, update and verify changes to ensure appropriate entry and confidential handling of data. Performs retrieval activities related to bacterial detection cases and may assist with donor reentry and reinstatement. Perform other related duties as necessary to maintain the team workflow
Inbound Agent, 06/2011 to 10/2012
American Red CrossCity, STATE,
Receive inbound calls to schedule current donors appointments and provide eligibility requirements. Respond to inbound chats or e-mail customers, update donors demographic information. Reschedule or cancel donors appointments and provide donors with requirements for a successful donation.
Tele-recruiter, 11/2010 to 05/2011
American Red Cross, STATE,
Places outbound calls to recruit blood donors.Contacts current and potential donors to schedule future donation appointments.Responsible for achieving or exceeding minimum performance standards.Completes reminder calls, appropriate follow-up, modification of records and special projects to achieve established goals.
Chat Agent, 08/2009 to 06/2010
Sprint, STATE,
Respond to inbound chats or e-mail customers.Maintain chats with up to two customers at one time. Efficiently manipulate multiple screens simultaneously Navigation of the web and instant messaging.
Disaster Coordinator, 08/2008 to 01/2009
American Red CrossCity, STATE,
Participated in disaster preparedness, response and recovery activities. Responded to daytime disaster calls Presented community disaster education and Together We Prepare information Provided disaster client casework. Assisted in local transportation program as needed. Maintained disaster training records as well as trained new volunteers. Scheduled and coordinated disaster teams weekly. Raised awareness of ARC chapter functions and services in community
Account Adjuster II, 01/2003 to
BB&T Regional AcceptanceCity, STATE,
Contacted customers to collect past due auto installment loan payments.Made acceptable payment arrangements with customers.Collected payments via credit card or check by phone.Performed skip tracing as needed.Sent appropriate correspondence to customers.Verified customers maintained full coverage insurance
Associate of Science: Criminal Justice, Expected in May 2011 to Central Piedmont Community College - Charlotte, NC

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Resume Overview

School Attended

  • Central Piedmont Community College

Job Titles Held:

  • Suspect Product Specialist
  • Inbound Agent
  • Tele-recruiter
  • Chat Agent
  • Disaster Coordinator
  • Account Adjuster II


  • Associate of Science

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