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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Skilled professional with 14 years of managerial experience as an Exceptional Team Leader and Training & Development Leadership and Surgical Technologist with 19 years of work experience and seeking a challengeable Office Manager position.
Education and Training
Master of Arts: Health Care Administration, Expected in present
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Ashford University - Clinton, IA
GPA:
Health Care Administration
Bachelor of Arts: Health Care Studies, Expected in May 2015
-
Ashford University - Clinton, IA
GPA:
Health Care Studies
Diploma: Surgical Technician, Expected in May 2008
-
Iverson Business School & Court Reporting, Inc. - Doraville, GA
GPA:
Surgical Technician
Skill Highlights
  • Type 55wpm and 15,000- 20,000 kph
  • Microsoft Windows 95-98, Words, Works, PowerPoint, Excel, Outlook, XP, Vista, Ultimate, 2000, Internet Set-up & Access
  • OAS/GOLD, ETAR scheduling system, Centricity, ADP AdvancedMD Practice Management, OR Surgery, OR Manager, Meditech, Kronos, EMR system, EPIC system
  • McKesson Smart ID
  • Experienced with ICD-9, ICD-10, CPT 2013 Coding
  • Pyxis MedStation system
  • Benefit & Insurance Verification
  • Work well independently & with others
  • Exceptional verbal and written skills
  • Skilled in Multi-line phone system
  • Supervised 25-130 people
  • CPR certified 
  • Staffing management ability
  • Proven patience and self-discipline
  • Motivation techniques specialist
  • Confident public speaker
  • Conflict resolution
  • Patient-oriented
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  • Personal and professional integrity
  • Financial aptitude
  • Relationship and team building
  • Sound decision making
  • Staff training and development
  • Effectively influences others
  • Critical thinking proficiency
Professional Experience
Surgical Scheduler, 03/2015 - Present
Cooper University Health Care Egg Harbor Township, NJ,
  • Exceptional communication skills, performs with the knowledge of medical terminology; organizational/customer service skills.
  • High volume calls, acts as a liaison for staff, hospital personnel, medical staff and physician's offices, knowledge of radiology procedures, exam preparations.
  • Strong computer skills, effective problem solving skills.
Surgical Scheduler, 03/2015 - Current
Cooper University Health Care Glassboro, NJ,
  • Exceptional communication skills, performs with the knowledge of medical terminology; organizational/customer service skills.
  • High volume calls, acts as a liaison for staff, hospital personnel, medical staff and physician's offices, knowledge of radiology procedures, exam preparations.
  • Strong computer skills, effective problem solving skills.
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
  • Verified and abstracted all medical data to assign appropriate codes for hospital inpatient records.
  • Scheduled surgeries and procedures in conjunction with Surgical Coordinator. Scheduled patient appointments. Scheduled radiology exams for patients.
Surgical Technologist, 09/2014 - 03/2015
Broward Health Deerfield Beach, FL,
  • Assist team members with room setup, turnover and pulling cases.
  • Scrub all other surgical procedures as needed. 
  • Delegated staff nurse duties.
  • Helped physicians examine and treat patients by assisting with instruments, injections and suture removal.
  • Ensured HIPAA compliance.
Surgical Technologist, 07/2014 - 08/2014
Broward Health North Lauderdale, FL,
  • Scrub cases different surgical procedures.
  • Sterile processing techniques for sterilizing and wrapping instruments.
  • Pulling cases and re-stocking supplies and instruments.
  • Cleaned and sterilized instruments and disposed of contaminated supplies.
Assistant Charge Nurse, 09/2012 - 06/2013
Hca Tallahassee, FL,
  • Under direct supervising of upper management, collaborates with leadership team (Assistant Director, OR Manager, Charge Nurse, Anesthesia, and Surgeon) to ensure continuity of care is provided from shift-to-shift.
  • Scheduled surgeries and procedures in conjunction with Surgical Coordinator.
  • Recorded and filed patient data and medical records.
  • Strictly followed all federal and state guidelines for release of information.
  • Coordinate breaks and lunches for nurses and tech staff daily with rotation for shift change and/or as needed.
  • Prepare staff for change of shift, assist with completing tasks or assign a call person.
OR Scheduler, 02/2012 - 06/2013
Broward Health Fort Lauderdale, FL,
  • Maintain effective communication with surgical, anesthesia, unit departments, and hospital coordinators regarding all areas of staffing and scheduling.
  • Creates, inputs, and distributes schedules and work assignments with complete attention to detail.
  • Maintain on line schedules in a complex software environment: OAS/GOLD, OR Manager, OR Scheduler, ETAR system of approved patients for surgery.
Surgical Technologist, 12/2010 - 06/2013
Broward Health Pompano Beach, FL,
  • Follow established procedural guidelines of sterile supplies and equipment.
  • Work different surgical rooms depending on needed basis.
  • Scrub in on surgical cases for reliefs for breaks and lunches.
Surgical Technologist, 02/2010 - 12/2010
Broward Health Coral Springs, FL,
  • Assisted with Military OR surgeries and maintained orderly surgical field.
  • Trained and Preceptor new Military Personnel from surgical school.
  • Followed and established military and standard procedural guidelines for sterile supplies and equipment.
Trainer/ Team Leader, 09/2008 - 02/2010
Sykes Enterprises Inc City, STATE,
  • Call Center environment; daily production & quality standards.
  • Third party telecommunication company for AT&T.
  • Successfully managed the activities of [number] team members in multiple locations.
  • Developed, implemented and monitored programs to maximize customer satisfaction.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Created training manuals targeted at resolving even the most difficult customer issues.
  • Hiring, terminations, all disciplinary actions, and annual performance reviews with team members of team in conjunction with department manager.
  • Maintaining requires files and creating comprehensive business presentations from a variety of supplied data sources and ideas.
  • Addressed negative customer feedback immediately. Routinely prepared and evaluated CRM reports to identify problems and areas for improvement. Effectively managed departmental expenses to stay within allocated budget. Effectively communicated with team members to maintain clearly defined expectations.
  • Generated and distributed daily reports and order acknowledgments to appropriate personnel.
Surgical Technologist, 07/2008 - 02/2010
McLeod Regional Medical Center City, STATE,
  • Assisted with Pre-operative, Intra-operative, and Post-operative care within the OR.
  • Pull cases, setup rooms, and turnover after surgical procedure.
  • Followed standard procedural guidelines for sterile supplies and equipment.
Student Surgical Technologist, 02/2007 - 08/2007
Grady Health System City, STATE,
  • Student Surgical Technologist; education and preparation for surgical procedures.
  • Sterile Processing knowledge and experience with learning instruments.
  • Learned and Scrubbed multiple surgical procedures.
Team Leader/ Trainer, 06/2001 - 07/2008
Quest Diagnostics Inc City, STATE,
  • Call Center environment; Maintain compliance & HIPAA; daily production & quality standards.
  • Hiring, terminations, all disciplinary actions, and annual performance reviews with members of team in conjunction with department manager.
  • Working with their team and department manager to facilitate/ improve cross departmental relations and communications with medical coding and billing.
  • Establish/monitor/ enforce metrics and goals with each member of team while measuring effectiveness and communicating results to team and department manager with focus on continuous improvement.
Transfer Driver & Parts Specialist Supervisor, 01/1996 - 01/2001
U-Haul Of Georgia City, STATE,
  • Manage a group of 25 drivers, 5 part staff member, and 6 transmission mechanics.
  • Assign and supervise drivers operating U-Haul trucks for numerous routes.
  • Receive and review customer complaints regarding collections of repair and service trucks from their locations.
  • Perform reviews of all staff members/ Maintain employee files/ Assign other duties during downtime.
Skills
ADP, Anesthesia, Attention to Detail,  Business Presentations, Call Center, Careful and active listener Cash handling  Communication Skills, Computerized Charting, Continuous Improvement, CPR certified, CPT, Customer Service Skills, Drivers, Focus, Hiring, ICD-10, ICD-9, Insurance, Kronos, team Leadership, Team Building, Team Player, Medical Billing,  Medical Coding, Medical Terminology, MEDISOFT, Meditech, Access, Excel, Outlook, PowerPoint, 2000, Microsoft Windows 95, 98, Works, Multi-tasking, Organizational Skills, Performance Reviews, Personnel, phone system, Professional and friendly  Advanced problem solving skills, Coding, quality, radiology, scheduling, Shipping and receiving, staffing, Sterile Processing, supervising, Surgeon, Surgery, Telecommunication, Transmission, Type 55 wpm, Vista, Written Skills, People skills: great bedside manner, enthusiastic people person, advanced problem-solving, great organizational skills

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Resume Overview

School Attended

  • Ashford University
  • Ashford University
  • Iverson Business School & Court Reporting, Inc.

Job Titles Held:

  • Surgical Scheduler
  • Surgical Scheduler
  • Surgical Technologist
  • Surgical Technologist
  • Assistant Charge Nurse
  • OR Scheduler
  • Surgical Technologist
  • Surgical Technologist
  • Trainer/ Team Leader
  • Surgical Technologist
  • Student Surgical Technologist
  • Team Leader/ Trainer
  • Transfer Driver & Parts Specialist Supervisor

Degrees

  • Master of Arts
  • Bachelor of Arts
  • Diploma

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