Surgical Scheduler Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

I am an out going team player that can also work on her own when needed. I make small goals throughout the day to ensure the over all larger goal is finished on time. I type 98n wpm. I am microsoft office trained and take a class every six months to a year to keep up to date. Again, I am certified in almost every EMR system and work great with patients, other staff and doctors. You will never see me standing or sitting still if someone needs helps and my plate is empty or manageable I am there to help in any way I can. I am currently working towards my CMA (National Certification) to further my education and work in the medical field. But will do anything ask of me. I leave what goes on at home there ad come in the doors of work ready to do my job and do it to the best of my ability. I want a career not just a job. Dynamic Office Manager with 5 years of experience in supporting day-to-day operational functions to provide smooth-running business on my own. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and customers with eagerness and attentiveness. Professional and well-rounded in ny job I can do with excellent clerical and team support skills. Successful at satisfying customer needs while tackling daily office priorities. Smooth when handling administrative tasks by coordinating mail, records and travel arrangements.

  • Clerical support
  • Telephone management
  • Insurance authorizations
  • Schedule oversight
  • Document preparation
  • Computer skills
  • Working collaboratively
  • Team building
  • Flexible
  • Problem resolution
  • Team management
  • Intake forms
  • Medical coding understanding
  • Copay collecting
  • Tool sterilizing
  • Assisting with procedures
  • ICD-10, CPT coding expertise
  • Checking in patients
  • Insurance pre-certifications
  • Office workflow support
  • Epic, Surginet, Canopy, Star expertise (Certified)
  • Educating patients
  • PPE use
  • Conflict resolution
  • Data management
  • Microsoft Office
  • Budgetary Planning
  • Scheduling and calendar management
  • File and data retrieval systems
  • Billing
  • Project management
  • Data entry
  • Proposal writing
  • Customer relations
  • Accounts payable and receivable
  • Training and coaching
  • Report writing
  • Invoicing and billing
  • Event coordination
  • Project planning
  • Workforce Management
10/2016 to 01/2018
Surgical Scheduler Cooper University Health Care Cherry Hill, NJ,
  • Conveyed information to patients about arrival times and preoperative procedures.
  • Checked physician orders and schedule availability to make accurate appointments for tests and surgical procedures.
  • Routed case confirmations and made schedule updates each day.
  • Used accurate procedure codes for billing purposes and to help operating teams be correctly prepared for each operation.
  • Worked with operating facilities to schedule procedures on behalf of 58 Operating Rooms between main and one day surgery.
  • Distributed treatment and procedural information to patients.
  • Gathered current medical information and reviewed histories to gather details for surgeons.
04/2015 to 03/2016
Receptionist Administrator Perpay Philadelphia, PA,
  • Displayed professional standards at reception desk to impress visitors.
  • Handled diverse needs for clients in-person, by phone or through email.
  • Maintained office supply inventory and placed orders to meet demand.
  • Tracked and coordinated preventive maintenance and pressing repairs with outside vendors.
  • Obtained and processed payments from clients for products and services.
  • Received parcels, routed mail and opened packages for staff.
  • Coordinated appointment calendar and balanced schedules to promote optimal productivity.
  • Implemented new recordkeeping and documenting systems to improve organization and traceability.
  • Maintained office safety by screening visitors, updating logs and issuing temporary passes.
  • Developed reports and documents with Microsoft Office by taking dictation and transcribing meeting notes.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Monitored schedules and calendar obligations for executives.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Pleasantly responded to questions and remedied concerns quickly, resulting in 98.2% score in overall performance evaluations.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
04/2009 to 12/2014
Office Manager Jti Interiors City, STATE,
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Planned for major business changes, including system conversions and office moves.
  • Managed office budget to handle all needs, including inventory, postage and vendor services.
  • Solicited vendor quotes to determine optimal material purchase pricing.
  • Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
  • Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
  • Aided senior leadership during executive decision-making process, meeting with clients to research case, collect data, prepare settlement packages and interpret information for daily report generation.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
  • Oversaw CRM updates and backups, report generation and troubleshooting requisition.
  • Directed and oversaw office personnel activities.
  • Conferred with business leaders to evaluate needs and strategize operational improvements.
  • Discussed performance-based objectives with department managers to determine contributory value of office programs.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
  • Managed office inventory and placed new supply orders.
Education and Training
Expected in 06/2009
High School Diploma:
JtiAshbrook High School - Gastonia, NC
Expected in
Associate of Applied Science: Business Administration And Management
Gaston College - Dallas, NC
Expected in 12/2013
Associate of Applied Science: Business Administration And Management
University of Phoenix - Tempe, AZ
Expected in
Bachelor of Science: Psychology
Colorado Technical University - Colorado Springs, CO
Expected in
Diploma: Certified Medical Assistant
Kings College - Charlotte, NC ,

type 98 wpm

certified in all EMR

Can cross EMR to "the surgical grid that now offices can see and I can explain how to read

Up to date on all Microsoft Office and stay up to date every 6mth-1yr.

Flexible Schedule

Helped mom teach her Business Admin, Project Management class at Montreat College to also stay up to date after graduation.

Activities and Honors
  • Member, Small Business Association (2008 - present)

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Resume Strength

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Resume Overview

School Attended
  • JtiAshbrook High School
  • Gaston College
  • University of Phoenix
  • Colorado Technical University
  • Kings College
Job Titles Held:
  • Surgical Scheduler
  • Receptionist Administrator
  • Office Manager
  • High School Diploma
  • Associate of Applied Science
  • Associate of Applied Science
  • Bachelor of Science
  • Diploma