A reliable and accomplished healthcare professional with 25+
years experience in prioritizing, problem solving and handling diverse tasks
with efficiency. Maintains continuity of
computer and office proficiency with professionalism and confidentiality. Demonstrates
flexibility and organizational skills. Respected by physicians, office staff,
patients and surgical teams for demonstrating excellent customer service and
the ability to work accurately under pressure. Seeking a new position where I
may utilize my skills and experiences. Eager to return to workforce after caring for ill family member.
Excellent Customer Service & Communication
Attention to Detail
Proficient in typing & Computer Program Skills
Medical Terminology & Surgical Procedures
Organization and Time Management
Received Excellent evaluations for Customer Services and Teamwork.
Excelled in Surgery Scheduling and implemented additional job duties (obtaining Insurance Authorization).
Initiated Medical Assistant duties to my Scheduling position to gain additional medical knowledge.
Clovis Community HospitalClovis, CaliforniaSurgical Scheduler11/2009 to 01/2011Managed all Surgical and Endoscopy Procedures for the O.R., Data Entry and completed all financial charges for the O.R. Entered anesthesia requirements and anesthesiologist. Excellent customer service. Answered high volume phone lines, familiarized self with all physicians office staff. Maintain continuity of schedule by managing and documenting all changes. Retained patients/customers confidence by maintaining professionalism and keeping all information confidential. Proficient in typing and Operating Computer Programs. Verified all information with physician offices and retrieved all consents.
St. Agnes Medical CenterFresno, CaliforniaOffice Specialist/Coding, Surgical Scheduler11/2004 to 10/2009Greeted and registered patients. Entered demographics and financial information. Obtained signature on legal consent and financial forms. Prepared the medical chart and retrieved necessary medical records. Answered multi phone lines, recorded and deliveried all messages. Scheduled all Wound and Ostomy appointments. Reviewed dictation and coded all procedures. Maintained an efficient and accurate filing system for all medical charts. Confirmed appointment and prepared next day schedule. Scheduled all surgeries and endoscopy procedures. Verified all information with physician offices and retrieved all consents. Ordered all appropriate grafts, equipment or bone needed. Confirmed all procedures with assists and anesthesia. Printed out a daily schedule to ensure physician and patient satisfaction. Protected patient rights by maintaining confidentiality of personal and financial information.
Healthcare ServicesFresno, CaliforniaSurgery Scheduler/Medical Assistant06/2002 to 11/2004Performed administrative clinical duties for 16 General Surgeons. Scheduled surgeries, pre testing, radiology (MRI, CT scans, etc.) appts and physician referrals. Obtained insurance authorization and documented all information, Prepared charts for next day schedule. Answered multi phone lines and recorded messages for physicians. Effectively took on a Medical Assistant position to assist 2 physicians in Varicose Vein Ablation procedures. Prepared patients for exam, recorded vital signs and history. Assisted physician with breast biopsies.
Fresno Neurosurgical Medical GroupFresno, CaliforniaMedical Receptionist/Surgical Scheduler09/1987 to 10/2001Healthcare Services Welcomed and checked in patients. Updated and entered data into Computer system, Prepared chart for exam, took patient to exam room. Answered phones, recorded and delivered messages. Maintained patient prescription refills by physicians, completed disability forms. Kept medical records organized and filed correctly. Printed the daily schedule. Advanced to Surgery Scheduler position and achieved excellence. Scheduled all procedures and obtained Insurance Aurhorization. Assisted in Spinal Taps and small biopsy procedures.
PsychologyFresno City College, Fresno, California, USSome College Coursework Completed, Psychology
Kerman High School, Kerman, California, USKerman High School | Kerman, California
High School Diploma:Honor Classes1986Kerman High School, Kerman, CA, United States
Excellent Communication and Customer Service Skills
Time Management and Organizational Skills
Adaptability and Flexability
Initiative, taking on additional responsibilities
Works well with diverse personalities and under pressure