surgical office administrative assistant resume example with 16+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Dedicated administrative assistant, professional well-versed in communication and team building. Knowledgeable in medical terminology and surgical scheduling. Ready to bring 15+ years of relevant work experience to your team. Energetic offering wealth of experience in interacting with office staff and patients. Hardworking, educated and willing to go extra mile to complete tasks.
Skills
Database and Client Management Systems
Microsoft Office Suite
Judgment and Decision Making
Ease with Computers and Technology
Confidentiality and Data Protection
Meticulous Attention to Detail
Strong Organizational Skills
Office Equipment Operation
Multitasking and Time Management
Task Prioritization
Appointment Coordination
Multi-Line Telephone Systems
Document and File Management
Verbal and Written Communication
Schedule Management
Professional and Courteous
Research and Analytical Skills
Report Preparation
Problem Solving
Highly Efficient and Productive
High Volume Phone Inquiries
Document Sorting
Organizing and Categorizing Data
Reception Duties
Clear Communication
Clerical Staff Oversight
Payment Distribution
Fast Learner
Meeting Note Taking
Visitor Relations
Electronic Records Management
Order Placement
Cleaning and Sanitizing
Customer Service
Microsoft Office
Account Investigation
Invoice Processing
Accounting and Bookkeeping
Administrative Procedures
Writing and Editing Skills
Data Entry
Calendar Management
Critical Thinking
Work History
Surgical Office Administrative Assistant, 09/XXX4 to Current Dignity Health – Roseville, CA,
Organized paperwork such as charts and reports for office and patient needs.
Supported office staff and operational requirements with administrative tasks.
Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Developed and managed accurate and confidential patient records.
Maintained current and accurate medical records for patients.
Carried out front office duties utilizing data entry skills in framework of medical database.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Conducted insurance verification and prior authorization for medical procedures and managed patient charts.
Verified insurance coverage to prepare for upcoming patient appointments.
Located, checked in and pulled medical records for patient appointments and incomplete charts.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Coordinated customer service, patient scheduling and billing.
Enhanced office productivity by handling high volume of callers per day.
Communicated with patients regarding payments on outstanding accounts.
Organized patient files and streamlined operations to improve efficiency.
Advocated for patients through conversations with insurance representatives.
Supported providers in outpatient medical office through coordinating administrative operations.
Contacted patients regarding unpaid and underpaid accounts to resolve issues.
Scheduled surgeries for multiple surgeons and booked operating rooms.
Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.
Called patients to confirm scheduled appointments day in advance.
Completed billing and coding duties to handle submitted claims.
Prioritized incoming patients by degree of injury or illness.
Kept organized documentation of prescription refill information for office of two physicians.
Audited customer files to verify medical necessity and satisfaction of coverage criteria.
Researched medical and legal issues to support ongoing cases regarding personal injury and workman's compensation.
Prepared and maintained accurate digital health records for patients.
Medical Office Assistant , 03/2009 to 07/XXX4 Suffolkspeech – Stony Brook, NY,
Coordinated patient scheduling, check-in, check-out and payments for billing.
Adhered to strict HIPAA guidelines to protect patient privacy.
Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Received, recorded and filed medical payments by check, cash and credit card.
Called and faxed pharmacies to submit prescriptions and refills.
Entered procedure codes and diagnosis codes into medical billing software.
Contacted patients regarding unpaid and underpaid accounts to resolve issues.
Answered telephone calls to offer office information, answer questions and direct calls to staff.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Carried out front office duties utilizing data entry skills in framework of medical database.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Obtained payments from patients and scanned identification and insurance cards.
Organized patient files and streamlined operations to improve efficiency.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Managed office bookkeeping with insurance billing and patient payments.
Accurately completed insurance and Medicare billing.
Answered phone calls and messages for psychiatrist medical practice, scheduling appointments and handling patient inquiries.
Medical Office Secretary, 03/2004 to 01/2008 Neurosurgical Group - Donald Frank, M.D. – City, STATE,
Verified or obtained referral numbers or authorizations for upcoming appointments.
Reviewed and maintained charts for completeness and compliance with EMR guidelines.
Reviewed initial vital signs evaluations and lab specimens.
Communicated with outside facilities for scheduling tests or surgeries.
Followed-up and documented patients' condition after surgery or other invasive procedures.
Scanned prescriptions and reports into [Type] database.
Verified insurance benefits or eligibility and documented in [Type] system.
Kept information confidential and followed HIPAA guidelines to maintain patient trust.
Organized paperwork such as charts and reports for office and patient needs.
Maintained current and accurate medical records for patients.
Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Enhanced office productivity by handling high volume of callers per day.
Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment or verbal direction.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Coordinated customer service, patient scheduling and billing.
Located, checked in and pulled medical records for patient appointments and incomplete charts.
Reviewed, screened and distributed daily mail correspondence to appropriate personnel.
Facilitated new patient prescriptions, refills, and prescription pre-authorizations.
Education
High School Diploma: , Expected in 06/1988 to Kearny High School - Kearny, GPA:
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