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Surgical Coordinator/Sales Consultant Resume Example

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SURGICAL COORDINATOR/SALES CONSULTANT
Professional Summary

Multi-talented medical spa office manager and patient coordinator consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity with over 10 years of experience in the medical aesthetic field. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.

Skills
  • Organizational skills
  • Exceptional customer service
  • Medical office operations
  • Patient records management
  • Staff motivator
  • Relationship/team building development
  • Social media and marketing experience
  • Product and service sales
  • Knowledge of medical aesthetic/cosmetic treatments
  • Opening and closing procedures
  • Commitment to quality and service
  • Health and safety understanding
  • Microsoft Word and Excel proficient
  • Nextgen PM/EHR proficien
Work History
Surgical Coordinator/Sales Consultant08/2020 to Current
Company Name – City, State
  • Collaborated with patient, referring physician and surgical specialist to coordinate pre- and post-operative care for surgical procedures.
  • Managed master calendar and scheduled appointments for 6 providers based on optimal patient loads and clinician availability.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Documented and collected patient data in Nextgen to maintain accuracy and security.
  • Qualified leads for cosmetic surgery
  • Closed leads and converted shoppers to schedulers through timely follow-up and knowledgeable avice
  • Maintained efficient surgery schedule by monitoring daily activities and resolving potential conflicts.
  • Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.
  • Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
  • Observed Oculoplastic, and Cataract surgeries in OR
  • Utilized promotions, print and digital marketing to attract new clients.
  • Recorded product sales into spa's weekly income report.
  • Maximized efficiency through time management and staff supervision to boost productivity.
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
Medical Esthetician and Spa Manager03/2011 to Current
Company Name – City, State
  • Provided skin consultations and guidance to new and existing patients
  • Constructed skin maintenance regimens
  • Performed cutting edge Micro-current, Photon LED Light Therapy and Ultrasound facial treatments
  • Discussed procedures and treatment plans with clients
  • Assessed condition of clients' skin in order to make recommendations to improve skin's quality
  • Informed guests of appropriate products available to increase retail sales and on going services sales
  • Handled busy schedules and stayed on top of key deadlines
  • Carried out administrative tasks, including product inventory checks, charting and consultations
  • Developed individualized, therapeutic skin care programs and advised clients on proper home-care regimens
  • Managed daily spa operations, including opening and closing procedures
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Promoted spa services and fostered new business by organizing promotional events
  • Consistently received positive feedback from guests on performance reviews
  • Conducted internal audits of spa finances and completed basic accounting functions, including payment collection and bank reconciliations, to maintain accurate records
  • Worked with new employees to enforce account management protocols and customer service standards and optimize performance
  • Assisted Medical Professionals with PRP-Microneedling treatments and consultations including botox, fillers and other cosmetic procedures
  • Sold on-going packages and services
  • Reached weekly and monthly sales goals
National Sales And Training Manager01/2014 to 03/2017
Company Name – City, State
  • Managed medical sales representatives nationwide including presentations to their perspective clients
  • Conducted training, conference calls and daily webinars
  • Performed on-site training's for medical practices as well as sales representative networks
  • Worked directly with physician's and their staff, providing education on medical equipment technology
  • Factory trained on medical equipment software and technology
  • Educated and trained medical practices on installation of the medical equipment
  • In Person and remote demonstration of medical software and technology to Physicians, Medical Groups and Rep Networks
  • Attended Medical conferences and trade-shows as exhibitor, salesperson and presenter nationwide
  • Interfaced with marketing team creating training and certification materials
  • Coordinated and prioritized required training courses for Physician's and their staff
  • Reviewed and edited all training materials for accuracy and company policy compliance
  • Communicated all learning and performance objectives, schedules and training assessments to upper management
  • Trained staff during demonstrations, meetings, conferences and workshops
  • Performed product presentations and answered questions on Medical Equipment
  • Sold TMI FLOW ANS Medical Equipment to key clients to drive revenue
  • Traveled to facilities for new potential clients and demonstrations
  • Maintained relationships with medical professionals and facilities
  • Maximized business potential by providing excellent customer service and ensuring 100% client retention
  • Researched potential clients and markets to prepare for appointments
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
  • Serviced existing accounts on regular basis to maximize revenue
  • Used CMR program to maintain company database with essential account and sales information
  • Proactively managed client correspondence and recorded all tracking and communications
Office Manager/Patient Care Coordinator10/2013 to 06/2014
Company Name – City, State
  • Patient consultations for the following procedures ; Dermal Fillers, Botox, Laser Hair Removal , Photo Facials, Chemical Peels and assisted Dr. with cosmetic surgery consultations
  • Counseled and educated patients on medical grade services and skin care regimens
  • Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes
  • Performed Medical Aesthetics on new and existing patients
  • Assisted Dr.'s during cosmetic cosultations
  • Promoted and sold retail products and services to patients
  • Created and maintained medical records from time of admission through patient discharge.
  • Held individual meetings with employees to address performance issues, improve performance and boost profitability by guaranteeing excellent medical office and customer service programs
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Consulted with healthcare professionals on business decisions.
  • Explained plans for treatment and payment options
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Managed financial documentations such as expense reports and invoices.
  • Handled all incoming business and client requests for information.
Practice Manager12/2020 to Current
Company Name – City, State
Education
Associate of Arts2004Saddleback College- City, State
Esthetician License : Skin Care2006James Albert School of Cosmetology- City, State
Accomplishments
  • Supervised team of multiple staff members
  • Exceeded company sales goals
  • Client Service - Developed long-term relationships with customers which increased repeat business.
  • Collaborated with team of 8 in the development of new aesthetic procedures.
Certifications
  • Licensed Esthetician
  • Certified and trained with Bio-identical technologies
  • Certified in Micro-current facial procedure
  • ANS and medical device software training certificate
  • Certified Spa Supervisor (in process)
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Resume Overview

School Attended

  • Saddleback College
  • James Albert School of Cosmetology

Job Titles Held:

  • Surgical Coordinator/Sales Consultant
  • Medical Esthetician and Spa Manager
  • National Sales And Training Manager
  • Office Manager/Patient Care Coordinator
  • Practice Manager

Degrees

  • Associate of Arts 2004
    Esthetician License : Skin Care 2006

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