, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Responsible for overseeing the daily operations of the aesthetic medical practice, exceeding expectations with high-quality service and care of patients. Ensure the practice hits its service and retail revenue goals by effectively managing staffing levels, utilization, and productivity. Maximize sales while monitoring and controlling expenses to meet planned operating profits.
Skills
Proficient in Excel, PowerPoint, PC, Mac
Aesthetic office operations
Staff motivator
Hospitality and accommodation
Sales and prospect management
Knowledge of medical aesthetic and plastic surgery procedures
Promotions and marketing strategies
Excellent in managing social media platforms
Health and safety understanding
Proficient in Symplast and Nextgen Patient Management
Education
Expected in 2006Esthetician License | Skin CareJames Albert School of Cosmetology, Costa Mesa, CAGPA:
Expected in 2004Associate of Arts | Saddleback College, Mission Viejo, CAGPA:
Certifications
Licensed Esthetician
HIPAA/OSHA
Hydrafacial Certified
Inmode Certified
SmartGraft FUE Hair Consultant Certified
ANS and Medical Device Software Training Certified
Accomplishments
Supervised team of multiple staff members
Exceeded company sales goals
Client Service - Developed long-term relationships with patients which increased repeat business.
Collaborated with top influencers for marketing purposes
Accomplished continuous training on advanced technologies and treatments
Work History
12/2020 to CurrentPractice Manager/Lead Patient Care CoordinatorCooley Dickinson Hospital | , , Irvine, CA
Promote professional and welcoming atmosphere that enhances quality of service and care offered to clients.
Provide client consultations and train all team members to be able to provide treatment information according to practice scripts and procedures.
Managing and implementing practices marketing programs and tracking systems.
Establish sales and quality goals for all team members.
Have thorough working knowledge of all standard operating procedures, policies, and protocols that pertain to operation of practice.
Have thorough knowledge of all retail, professional, and clinical products.
Increased sales by offering advice on purchases and promoting additional services.
Answered customer questions regarding surgical and aesthetic procedures, options and proper care for their long-term goals.
Ensure team creates professional relationship with clients, promoting repeat and referral visits.
Conduct weekly sales and marketing meetings.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
03/2011 to 06/2021Medical Esthetician and Spa ManagerTayani Institute/Dermabare | , ,
Provided skin consultations and guidance to new and existing patients.
Performed cutting edge Micro-current, Photon LED Light Therapy and Ultrasound facial treatments.
Informed guests of appropriate products available to increase retail sales and ongoing services sales.
Handled busy schedules and stayed on top of key deadlines.
Carried out administrative tasks, including product inventory checks, charting and consultations.
Developed individualized, therapeutic skin care programs and advised clients on proper homecare regimens.
Managed daily spa operations, including opening and closing procedures.
Promoted spa services and fostered new business by organizing promotional events.
Consistently received positive feedback from guests on performance reviews.
08/2020 to 12/2020Surgical Coordinator/Sales ConsultantPure Skin Science | , ,
Managed master calendar and scheduled appointments for 6 providers based on optimal patient loads and clinician availability.
Collaborated with patient, referring physician and surgical specialist to coordinate pre- and post-operative care for surgical procedures.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Documented and collected patient data in Nextgen to maintain accuracy and security.
Qualified leads for cosmetic surgery.
Closed leads and converted shoppers to schedulers through timely follow-up and knowledgeable advice.
Utilized promotions, print and digital marketing to attract new clients.
Maximized efficiency through time management and staff supervision to boost productivity.
Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
01/2014 to 03/2017National Sales And Training ManagerRenua Medical TM | , ,
Conducted training, conference calls and daily webinars.
Performed on-site trainings for medical practices as well as sales representative networks.
Factory trained on medical equipment software and technology.
Educated and trained medical practices on installation of medical equipment.
Attended Medical conferences and trade shows as exhibitor, salesperson and presenter nationwide.
Coordinated and prioritized required training courses for Physician's and their staff.
Performed product presentations and answered questions on Medical Equipment.
Sold TMI FLOW ANS Medical Equipment to key clients to drive revenue.
Traveled to facilities for new potential clients and demonstrations.
Researched potential clients and markets to prepare for appointments.
Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
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