Surgical Coordinator/Sales Consultant Resume Example Cooley Dickinson Hospital

SURGICAL COORDINATOR/SALES CONSULTANT

Professional Summary

Responsible for overseeing the daily operations of the aesthetic medical practice, exceeding expectations with high-quality service and care of clients/patients. Ensure the practice hits its service and retail revenue goals by effectively managing staffing levels, utilization, and productivity. Maximize sales while monitoring and controlling expenses to meet planned operating profits.

Skills

Exceptional Communication Skills
Excellent Computer Skills
Medical office operations
Diplomacy
Patient records management
Staff motivator

Relationship/team building development
Social media and marketing experience
Product and service sales
Knowledge of medical aesthetic/cosmetic treatments
Health and safety understanding
Nextgen PM/EHR proficient

Work History

Practice Manager12/2020 to Current
Cooley Dickinson Hospital – Northampton , MA

Promote professional and welcoming atmosphere that enhances quality of service and care offered to clients
Provide client consultations and train all team members to be able to provide client consultations according to practice scripts and procedures
Managing and implementing practices marketing programs and tracking systems
Establish sales and quality goals for all team members
Have thorough working knowledge of all standard operating procedures, policies, and protocols that pertain to operation of the practice
Have thorough knowledge of all retail, professional, and clinical products
Ensure that all clients receive exceptional service and resolve issues when patients do not receive anticipated results of service
Ensure team creates a professional relationship with clients, promoting repeat and referral visits
Maintain complete knowledge of technician techniques, services and packages
Ensure that all clerical and administrative duties, including data entry, filing and order processing, are performed in a timely and efficient manner
Resolve personnel related problems or difficulties
Verify and report payroll on a timely basis
Conduct monthly staff meetings
Interview and hire all technical and desk staff in accordance to staffing needs and hiring policies
Maintain all licenses necessary to operate the practice and ensure that all medical/clinical staff maintain the appropriate licensure
Establish and monitor annual operating budgets (to be approved by ownership) identifying sales, expenses, and profits/losses for the practice
Track inventory and order products/supplies as needed, maintaining established par levels

Surgical Coordinator/Sales Consultant08/2020 to Current
Tayani Institute/Dermabare – City , STATE

Collaborated with patient, referring physician and surgical specialist to coordinate pre- and post-operative care for surgical procedures.
Managed master calendar and scheduled appointments for 6 providers based on optimal patient loads and clinician availability.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Documented and collected patient data in Nextgen to maintain accuracy and security.
Qualified leads for cosmetic surgery
Closed leads and converted shoppers to schedulers through timely follow-up and knowledgeable avice
Maintained efficient surgery schedule by monitoring daily activities and resolving potential conflicts.
Coordinated testing, labs and other diagnostic data for proper clearance prior to surgery.
Verified insurance coverage and benefits and communicated directly with patient for timely scheduling of clinic appointment and surgery procedure.
Observed Oculoplastic, and Cataract surgeries in OR
Utilized promotions, print and digital marketing to attract new clients.
Recorded product sales into spa's weekly income report.
Maximized efficiency through time management and staff supervision to boost productivity.
Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.

Medical Esthetician and Spa Manager03/2011 to Current
Pure Skin Science – City , STATE

Provided skin consultations and guidance to new and existing patients
Constructed skin maintenance regimens
Performed cutting edge Micro-current, Photon LED Light Therapy and Ultrasound facial treatments
Discussed procedures and treatment plans with clients
Assessed condition of clients' skin in order to make recommendations to improve skin's quality
Informed guests of appropriate products available to increase retail sales and on going services sales
Handled busy schedules and stayed on top of key deadlines
Carried out administrative tasks, including product inventory checks, charting and consultations
Developed individualized, therapeutic skin care programs and advised clients on proper home-care regimens
Managed daily spa operations, including opening and closing procedures
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Promoted spa services and fostered new business by organizing promotional events
Consistently received positive feedback from guests on performance reviews
Conducted internal audits of spa finances and completed basic accounting functions, including payment collection and bank reconciliations, to maintain accurate records
Worked with new employees to enforce account management protocols and customer service standards and optimize performance
Assisted Medical Professionals with PRP-Micro needling treatments and consultations including botox, fillers and other cosmetic procedures
Sold on-going packages and services
Reached weekly and monthly sales goals

National Sales And Training Manager01/2014 to 03/2017
Renua Medical TM – City , STATE

Managed medical sales representatives nationwide including presentations to their perspective clients
Conducted training, conference calls and daily webinars
Performed on-site training's for medical practices as well as sales representative networks
Worked directly with physician's and their staff, providing education on medical equipment technology
Factory trained on medical equipment software and technology
Educated and trained medical practices on installation of medical equipment
In Person and remote demonstration of medical software and technology to Physicians, Medical Groups and Rep Networks
Attended Medical conferences and trade-shows as exhibitor, salesperson and presenter nationwide
Interfaced with marketing team creating training and certification materials
Coordinated and prioritized required training courses for Physician's and their staff
Reviewed and edited all training materials for accuracy and company policy compliance
Communicated all learning and performance objectives, schedules and training assessments to upper management
Trained staff during demonstrations, meetings, conferences and workshops
Performed product presentations and answered questions on Medical Equipment
Sold TMI FLOW ANS Medical Equipment to key clients to drive revenue
Traveled to facilities for new potential clients and demonstrations
Maintained relationships with medical professionals and facilities
Maximized business potential by providing excellent customer service and ensuring 100% client retention
Researched potential clients and markets to prepare for appointments
Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns
Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
Serviced existing accounts on regular basis to maximize revenue
Used CMR program to maintain company database with essential account and sales information
Proactively managed client correspondence and recorded all tracking and communications

Office Manager/Patient Care Coordinator10/2013 to 06/2014
Robert R. Beltran MD/Bella Derma Medical Spa – City , STATE

Patient consultations for following procedures ; Dermal Fillers, Botox, Laser Hair Removal , Photo Facials, Chemical Peels and assisted Dr. with cosmetic surgery consultations
Counseled and educated patients on medical grade services and skin care regimens
Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes
Performed Medical Aesthetics on new and existing patients
Assisted Dr.'s during cosmetic consultations and procedures
Promoted and sold retail products and services to patients
Created and maintained medical records from time of admission through patient discharge.
Held individual meetings with employees to address performance issues, improve performance and boost profitability by guaranteeing excellent medical office and customer service programs
Carried out front office duties utilizing data entry skills in framework of medical database.
Consulted with healthcare professionals on business decisions.
Explained plans for treatment and payment options
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Coordinated front office duties, including customer service, patient scheduling and billing.
Managed financial documentations such as expense reports and invoices.
Handled all incoming business and client requests for information.

Education

Associate of Arts2004Saddleback College- City, State

Esthetician License : Skin Care2006James Albert School of Cosmetology- City, State

Accomplishments

Supervised team of multiple staff members
Exceeded company sales goals
Client Service - Developed long-term relationships with customers which increased repeat business.
Collaborated with top influencers for marketing purposes
Accomplished continuous training on various technologies and treatments

Certifications

Licensed Esthetician
Certified and trained with Bio-identical technologies
Certified in Micro-current facial procedure
ANS and medical device software training certificate
HIPAA/OSHA
Hydrafacial Certified

Resume Overview

School Attended

Saddleback College
James Albert School of Cosmetology

Job Titles Held:

Practice Manager
Surgical Coordinator/Sales Consultant
Medical Esthetician and Spa Manager
National Sales And Training Manager
Office Manager/Patient Care Coordinator

Degrees

Associate of Arts 2004
Esthetician License : Skin Care 2006

Surgical Coordinator/Sales Consultant Resume Example

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