Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Skills
  • EHR systems expertise
  • Clerical/data entry
  • Written Communication
  • Insurance verification/authorizations
  • HIPAA Guidelines
  • Appointment Scheduling
  • Account management
Work History
06/2022 to Current Customer Happiness Representative Exela Technologies Inc. | Clinton, NY,
  • Provided ongoing guest service.
  • Created and maintained detailed database to develop promotional sales.
  • Trained staff on operating procedures and company services.
  • Improved overall efficiency 88% by anticipating needs and providing outstanding support.
02/2022 to 06/2022 Surgery Scheduler Coordinator Providence Health & Services | Apple Valley, CA,
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
10/2021 to 03/2022 CSA State Of Georgia | Pelham, GA,
  • Resolved disputes and shipping requests with 10-15 customers daily.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Enhanced data integrity by applying meticulous attention to detail when reviewing and analyzing data maintenance processes.
12/2016 to 02/2021 Surgery Scheduling Coordinator Company Name | City, State,
  • Expertly managed planning, scheduling and coordination of outpatient procedures.
  • Coordinated with facilities to set up surgeries for 4 Ophthalmologists.
  • Verified insurance coverage and obtained pre-authorizations.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Registered and verified patient records before triage with most up-to-date information.
  • Constant communication between Physicians and medical staff
08/2011 to 08/2016 Patient Advocate Company Name | City, State,
  • Answered 80+ phone calls and messages for a multi-specialty medical facility, scheduling appointments and handling patient inquiries.
  • Engaged in learning and development opportunities to promote continued performance improvement.
  • Effective liaison between customers and internal departments.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Transcribed phone messages and relayed to appropriate personnel.
Certifications
  • Certified Patient Service Specialist, American Society of Ophthalmic Administrators -
  • BLS certified
  • Medical Terminology
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.

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Resume Overview

School Attended

    Job Titles Held:

    • Customer Happiness Representative
    • Surgery Scheduler Coordinator
    • CSA
    • Surgery Scheduling Coordinator
    • Patient Advocate

    Degrees

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