|Customer Service Technical Support Addressing Customer Issues Customer Satisfaction Detail Orientated PROFESSIONAL A+ CompTIA Certification TECHNICIAL SKILLS Microsoft Office (Word, Excel, PowerPoint Outlook) 2003-2013 Microsoft Windows XP, 7, 8 Mac OS Exchange Active Directory Desktops, Laptops, Macs, Tablets, Mobile Devices, Printers Working knowledge of SQL writing Salesforce.com XenApp and XenDesktop Working knowledge of Avaya Site Administration tool PERSONAL SKILLS Professional Telephone Manner Implement Best Practice Ability to Meet Deadlines Creation of FAQs and documentations for applications learned to provide support to co-workers and end usersTroubleshooting proficiency|
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