Support Technician, 02/2017 to 12/2020 Company Name – City, State
Patched software and installed new versions to eliminate security problems and protect data.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Removed malware, ransomware and other threats from laptops and desktop systems.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Responded to telephone, email and in-person inquiries regarding remote/local server operation, use and repair.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
Completed inventory counts and organized supplies.
Updated documentation and produced reports..
Performed tests of functionality, security and performance of different workstations and devices.
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Activated accounts for clients interested in new services.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Audio Engineer, 02/2014 to 06/2017 Company Name – City, State
Captured and recorded audio using standard field audio equipment.
Determined voices, instruments, harmonic structures, rhythms, tempos and tone balances required to achieve effects desired in each musical composition.
Attended regular practices and private lessons to hone skills.
Wrote and arranged [Type] and [Type] music in original styles.
Rewrote original scores to adapt to different musical genres and styles.
Maintained private studio with range of [Number] to [Number] clients per month.
Transposed pieces from one instrument to another and one key to another to accommodate client and musician preferences.
Collaborated with performers and producers to determine and achieve desired sound for production.
Identified issues, analyzed information and provided solutions to problems.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Resolved problems, improved operations and provided exceptional service.
Demonstrated respect, friendliness and willingness to help wherever needed.
Enhanced sound quality and added various sound effects to recordings.
Mixed and mastered vocal arrangements and music compositions, and optimized songs and albums using elements, including equalization, compression and stereo enhancement.
Performed high-quality recording, mixing, mastering, sound design and production in [Type]-based professional studio.
Associate Network Engineer, 02/2010 to 01/2014 Company Name – City, State
Diagnosed network problems involving combination of hardware, software, power and communications issues.
Drafted post-mortem documentation analyzing instances of network system failures, including required repair and restoration efforts.
Remotely analyzed and diagnosed complex network faults for end-users, recommending and implementing corrective measures.
Answered and triaged requests for assistance in order to provide top-notch support.
Diagnosed and executed resolution for all network and server issues.
Monitored network hardware operations to evaluate proper configuration.
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert [Software] and [Software] user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Motivated [Job Title] with [Number] years of experience boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Hardware and software installation
Help desk support
Virus and Malware Prevention
Security Best Practices
Operating System Testing
Network Component Installations
Desktop and Laptop Installations
Audio component repair
Hand tool knowledge
Testing and evaluation
[Type] equipment knowledge
Motherboard/Processor installation knowledge
Blueprints and schematics
Power tool proficiency
Verbal and written communication
Good telephone etiquette
Planning and Coordination
Organization and Time management
No Degree: Pre-MedicineUniversity of South Florida - City, State
Network +: Network Engineering, 03/2006 TechSkills LLC - City
High School Diploma: 05/2004 H.B. Plant High School - City
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University of South Florida
H.B. Plant High School
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Associate Network Engineer
No Degree : Pre-Medicine Network + : Network Engineering , 03/2006 High School Diploma : 05/2004
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