Support Staff Member Resume Example Family & Children's Counseling Services

SUPPORT STAFF MEMBER

Summary

Versatile Office Assistant with multiple years of experience. Background in both administrative, educational and customer service settings. Familiar with security, service and clerical standards. Able to take on multiple tasks simultaneously with excellent time management abilities and resourceful approach.

Skills

Customer service
Professional and mature
Problem solving/troubleshooting skills
Organization
Communication both verbal and written ie phone etiquette, replying to emails

Relationship development and team building
Prioritizing duties
Attention to detail
Discretion

Experience

Support Staff Member04/2018 to CurrentFamily & Children's Counseling ServicesCortland, NY

Served as central point of contact for all outside vendors needing to gain access to building.
Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
Answered approximately 25 phone calls daily and pleasantly welcomed visitors to office.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
Organized files, updated spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
Dispersed incoming mail to correct recipients throughout office.
Supported office needs including taking messages, scanning documents and routing business correspondence.
Maintained positive working relationship with fellow staff and management.
Managed office tasks and scheduling appointments.

Teacher03/2015 to 04/2018Here We Grow! Child Development CenterCortland, NY

Helped students build skills to achieve both cognitive and physical goals.
Liaised with teachers to develop cohesive educational plans and improve student support.
Earned positive feedback from parents regarding classroom instruction and student learning success.
Worked outside normal hours to be available to answer parent and student questions.
Tracked student progress and development, immediately implementing action plans to help develop skills.
Interacted with parents, teachers, teacher aids, supervisor and substitutes to maintain productive communication throughout program participation.
Taught classes of 5-16 students, employing various learning techniques to cater to different learning types.
Worked with students individually to address areas of concern, including test grades and missed coursework.
Established positive relationships with students, parents, fellow teachers, aids, substitutes and supervisors.
Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps.
Established anecdotal records and portfolios to assess student progress.
Taught students in various stages of cognitive, linguistic, social and emotional development.
Planned and implemented lessons using various teaching strategies to meet diverse student needs.
Prepared unit and lesson plans for courses of study, following basic curriculum guidelines.
Fostered positive, student-centered classroom environment by encouraging opinion sharing.
Implemented assessment tools to evaluate student progress and identify weak points.
Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
Used children's literature to teach and reinforce reading, writing, grammar and phonics.
Identified early signs of emotional, developmental and health delays or problems in students and followed up with parents.

Deli Clerk07/2014 to 05/2015TOPS MarketLLCCortland, NY

Checked signage and pricing to verify accurate displays on counters and in cases.
Received new inventory and rotated stock by dates to keep items fresh and usable.
Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability.
Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase.
Observed key food safety procedures by making sure that cold and frozen items were stored properly and at the appropriate temperatures.
Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently.
Updated displays, cases and other customer-facing areas to increase sales of special items.
Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
Documented and entered special orders for event catering and party trays.
Communicated effectively with deli counter customers to answer questions and make recommendations.
Made orders by slicing, weighing, packaging and pricing meats and cheeses.

Education and Training

Associate of Applied Science: Early Childhood Education05/2015Tompkins-Cortland Community CollegeDryden, NY

Early Childhood EducationSUNY College At CortlandCortland, NY

TC3 Graduate of Note

Early Childhood Development Professor and Advisor nominated award, 2015 graduation.

Resume Overview

Companies Worked For:

Family & Children's Counseling Services
Here We Grow! Child Development Center
TOPS MarketLLC

School Attended

Tompkins-Cortland Community College
SUNY College At Cortland

Job Titles Held:

Support Staff Member
Teacher
Deli Clerk

Degrees

Associate of Applied Science : Early Childhood Education 05/2015
Early Childhood Education

Support Staff Member Resume Example

Resume Score: 80%

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