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support staff member resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.

Effective at processing and filling prescriptions under direction of fully qualified certified Pharmacy Technician. Customer service-oriented and well-organized with solid understanding of retail pharmacy operations and regulations. Basic communication skills.

Ethical Customer service talented at processing high volumes of error-free transactions and meeting departmental goals. Offering 8 years of experience in quickly resolving issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

Skills
  • Interpersonal communication
  • Positive and cheerful
  • Socialization techniques
  • Multi-sensory activities
  • Excellent communication skills
  • Exceptional organizational skills
  • Employee training
  • Detail-oriented
  • Point of sale systems proficiency
  • Problem solving
  • Ordering and stocking medications
  • Proper labeling procedures
  • Verifying orders
  • Troubleshooting malfunctioning equipment
  • Resolving customer issues
  • Workflow Optimization
  • Time management
  • Problem-solving skills
  • Computers and electronics
Experience
Support Staff Member, 12/2022 - Current
State Of Georgia Mitchell, GA,
  • Set up and maintained paper and electronic filing systems for records, correspondence and other material.
  • Located and attached appropriate files to incoming correspondence requiring replies.
  • Greeted and assisted guests with visitor badges and escorted visitors to offices or meeting rooms.
  • Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
  • Entered completed work orders into facility information tracking system.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Responded to customer issues to provide immediate resolution and improve retention.
Pharmacy Technician, 03/2012 - 10/2021
Indian Health Service Taos, NM,
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Reviewed and monitored patient medication files and lab data in hospital setting.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Verified and filled over 300 prescriptions per day in busy retail pharmacy setting.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
  • Counseled patients on appropriate use of over-the-counter and prescription medications.
  • Merchandised related products to drive pharmacy department sales.
  • Trained several new technicians to provide excellent customer service skills.
  • Created new customer profiles and updated information in pharmacy computer systems.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Received, reviewed, dispensed and labeled over 300-500 prescriptions daily with expert accuracy.
  • Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Managed inventory and reduced expenditures by negotiating prices with pharmaceutical suppliers.
  • Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock.
  • Researched customer health insurance plans to provide prescription authorization and efficient patient care.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Maintained lines of communication with patients, providing instructions and general support.
  • Prepared and submitted claims to insurance companies for payment.
  • Administered medications as per pharmacist orders.
  • Retrieved voicemails to better assist customers.
  • Collaborated closely with pharmacist to deliver high level of quality care to patients and patrons.
  • Filled and processed prescriptions to ensure prompt and efficient patient care.
  • Prepared requisitions for drugs and supplies as directed by pharmacist.
  • Checked accuracy and productivity in performance of pharamcy technician's operational activities to maintain active pace of pharmacy.
  • Verified insurance benefits to refill medications and upheld fantastic customer service standards.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Ensured accuracy in medication administration by carefully calculating dosage and preparing prescription labels.
Counselor , 01/2006 - 03/2012
Biolife Madison, GA,
  • Monitored behavior in individual and group sessions and intervened when necessary.
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Organized and led activities to promote physical, mental and social development.
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Taught children foundational skills such as colors, shapes and letters.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Supervised circle time, free play, outside play and learning and developmental activities.
Education and Training
High School Diploma: , Expected in 05/2010
-
Vicksburg High School - Vicksburg, MS
GPA:
Status -
: , Expected in
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Hinds Community College - Vicksburg, MS
GPA:
Status -

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Resume Overview

School Attended

  • Vicksburg High School
  • Hinds Community College

Job Titles Held:

  • Support Staff Member
  • Pharmacy Technician
  • Counselor

Degrees

  • High School Diploma
  • Some College (No Degree)

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