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support staff member resume example with 3+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Verbal and Written Communication
  • Professional and Courteous
  • Supply Inventory Control
  • Microsoft Office
  • Customer Service
  • Cleaning and Sanitizing
  • Order Placement
Experience
02/2022 to Current Support Staff Member Marriott International | Dublin, OH,

Complete all shift logs, observation logs, and incident reports.

Document and notify management of guest concerns, potential workflow problems and/or any exceptions to policy that can affect program security or safety.

Adhere to staffing schedules in order to provide adequate/safe staffing coverage and to accomplish program objectives.

Maintain a working knowledge of fire, safety, and health standards to assure a safe work environment for guests and all personnel.

Explain program requirements and regulations to new guests and assure compliance.

Continually reorients guests to rules, rights, and responsibilities.

Coordinate meal preparation/service, room assignments, and other daily routines.

Provide “awake” shift coverage and maintain grounds security at all times. Conduct hourly safety and security checks during designated periods.

Provide emergency assistance to guests and co-workers as necessary.

Perform housekeeping and other maintenance tasks as needed, i.e. change light bulbs, plunge toilet, clean up accidents/messes etc.

Prepare for new guests including sanitizing beds and sleeping areas.

Cleaning and sanitizing of all common areas including restroom and laundry areas and staff areas both indoor and outside.

Assures toiletry and cleaning supplies are stocked and secured.

Address any behavior issues that create disharmony, criminal, or otherwise non-productive behavior.

Takes pertinent guest issues to the Case Management team.

Positive role model, professional behavior including appearance and communication with others.

Perform other reasonably related duties as assigned.

03/2020 to 04/2022 Dietary Aide Riverside Nursing And Rehabilitation Center, Llc | Riverside, MO,
  • Observed and monitored patient food intake and body weight and reported changes to dietician.
  • Referred patients to other relevant services to foster continuity of care.
  • Assisted patients with special needs to eat meals, providing kindness and patience.
  • Followed dietary procedures in accordance with established policies.
  • Set tables before patients arrived to maintain meal plan productivity.
  • Engaged with residents to provide positive and enriching experiences.
  • Served food and beverage items to residents, meeting therapeutic diets.
  • Gathered soiled tablecloths and dietary linens and delivered to laundry.
  • Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
  • Treated patients and team members with dignity and respect.
  • Worked closely with team members to update cleaning protocols and increase aide efficiency.
  • Set up trays and food service carts to deliver food to residents.
  • Delivered snacks to nurse station for distribution to specific residents.
  • Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
  • Stocked food and other supplies for main kitchen and units.
  • Calculated nutritional requirements to assess adequacy of diet and nutrition support.
02/2019 to 08/2020 Cashier Waste Connections | Glasgow, KY,
  • Collected payments and provided accurate change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Worked closely with front-end staff to assist customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Discounted purchases by scanning and redeeming coupons.
  • Answered customer questions and provided store information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Operated cash register and received payment from customers in cash or credit form.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Organized food items on serving trays and in carry-out packages.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Greeted customers to take food orders and provide information about menus.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Maintained safe food handling practices to prevent germ spread.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Brewed and served coffee and tea with preferred add-ins.
  • Kept customer and food preparation areas clean and well-organized.
  • Served orders to customers at windows, counters and tables.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Recorded customer orders and communicated clearly to confirm each order.
Education and Training
Expected in 04/2023 to to Medical Assistant | Medical Assisting UEI COLLEGE SACRAMENTO, CA, Sacramento, United States, GPA:

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Resume Overview

School Attended

  • UEI COLLEGE SACRAMENTO, CA

Job Titles Held:

  • Support Staff Member
  • Dietary Aide
  • Cashier

Degrees

  • Medical Assistant

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