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Support Staff Member Resume Example

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SUPPORT STAFF MEMBER
Professional Summary

Effective professional with experience managing multiple administrative tasks simultaneously within fast-paced environment. Comfortable working autonomously while delivering high-quality results. Excellent attention to detail, communication and writing skills.

Skills
  • Scheduling
  • Proficency with Microsoft Office
  • Multi-line phone proficiency
  • First Aid/CPR
  • Problem Resolution
  • Project Organization
  • Customer service
  • Process Improvement
  • Team Management
  • Insurance Verification
  • Provider Relations
  • Excellent multi-tasking ability
  • Oral and writing communication
  • Relationship Development
Work History
  • Support Staff Member
  • Valley Oaks Health
  • Lafayette, IN
  • July 2019 to Current
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements
  • Interacted with clients professionally by phone, email or in-person to provide information and directed to desired staff members
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Developed and updated spreadsheets and databases to track, analyze and and boost team efficiency
  • Developed correspondence letters, memos and emails
  • Coordinated with referring facilities to meet standards for follow-up processes
  • Created and updated digital files to maintain current, accurate and compliant documentation
  • Successfully scheduled patient appointments and placed reminder calls while double-checking files to deliver exceptional customer experience
  • Coordinated patient scheduling, check-in, check-out and payments for billing
  • Verified insurance benefits or eligibility and documented in Credible system
  • Opticians Assistant
  • Eye-Mart
  • Terre Haute, IN
  • May 2018 to May 2019
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Managed check-in and check-out procedures, verified patient information and submitted lens orders.
  • Daycare Room Leader
  • Kiddicat Daycare
  • Topeka, KS
  • February 2017 to May 2018
  • Created and taught lesson plans appropriate for age group 6 weeks to 12 years
  • Assessed children's progress and restructured teaching style accordingly
  • Communicated and collaborated with staff members to insure a positive and fair treatment of all children
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies
  • Taught children importance of patience and understanding
  • Communicated openly with children's parents about daily activities and behaviors
  • Engaged with children on individual basis to build positive relationships and promote learning
  • Encouraged curiosity, exploration and problem-solving appropriate to children's development levels
Education
  • High School Diploma
  • Salina High School South
  • Salina, KS
  • 2008
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Resume Overview

Companies Worked For:

  • Valley Oaks Health
  • Eye-Mart
  • Kiddicat Daycare

School Attended

  • Salina High School South

Job Titles Held:

  • Support Staff Member
  • Opticians Assistant
  • Daycare Room Leader

Degrees

  • High School Diploma

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