support staff resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Experienced Staff Support with over 20 years of experience in Drug Rehabilitation recovery. Excellent reputation for resolving problems and improving customer satisfaction.

Rate Clerk with over 11 years of successful experience in Tariff management and Rating TOFC transportation. Recognized consistently for performance excellence and contributions to success in Rail transportation industry. Strengths in Tariff management and Rating of TOFC bill of lading backed by training in Transportation Theory and Rate Structure.

Enthusiastic Rate Clerk eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Custody and Care and training in Corrections. Motivated to learn, grow and excel in any industry.

  • Client communication, conflict resolution, handling difficult personalities is key to this position
  • Paperwork assistance
  • Telephone assistance
  • Clerical support
  • Filing and data archiving of special reports compiled about drug testing, observations of behavioral acting out, and unbiased reporting of conflicts
  • Mail handling
  • Check-ins
Thornton Township High School Harvey, IL, Expected in 06/1960 : - GPA :
College of Advanced Traffic And Management Chicago, IL , Expected in : Rate STRUCTURE And Transportation Theory - GPA :
  • Coursework in History and theory of rail and truck transportation, Congressional establishment Interstate Commerce Commission for rail and motor, air and water transportion controls and regulated increases.
Ohio State University Columbus, OH Expected in : Early And Middle Childhood Education - GPA :
Columbia College Columbia, SC Expected in Bachelor Of Applied Arts And Science : Studio Arts - GPA :
  • Received AAU Women's Scholarship
  • State of South Carolina LIFE Scholarship
  • Candidate for Bill Gates Scholarship
  • Western Women's Scholarship
  • Dean's List 1972, 2001,2002
  • Documented and resolved backlog, on coming to new position in railroad, which led to $10,000,000 recovered debt with only several months left on statue of limitation.
  • Supervised often alone 50 mentally challenged inmates; 8-12 juveniles bound over to Grand Jury, and on teams of 2-3 over 236 incarcerated men and women.
Work History
Spring Education Group - Support Staff
Irvine, CA, 03/2009 - Current
  • Performed wide-ranging administrative, financial and service-related functions including direct personal interactions with persons in recovery and handling challenging situations between residents as occurring
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Reported patients' progress, attitudes and accomplishments to supervisors or therapists.
  • Observed patients undergoing treatments and reported status changes to supervising therapist for immediate attention.
Moffat County - Deputy Sheriff
Craig, CO, 06/1986 - 09/1997
  • Observed jail and inmate activity to maintain order and safety of over 200 inmates and guards.
  • Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
  • Filled in for absent deputies to maintain continuous leadership structure and support team members.
  • Maintained structure and security during court proceedings.
Chicago And Eastern, Missouri Pacific, Louisville - Rate Clerk
City, STATE, 10/1967 - 06/1975
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Reviewed order data to verify transactions and shipping dates.
  • Interacted with customers by phone, email or in-person to provide information.
  • Received and routed business correspondence to correct departments and staff members.
  • Organized and readied ICC rates reports compiled from ICC Tariff percentage increase and Tariff data for use and to make available for callers.
  • Made rates available to other companies who called for support
  • Monitored usage of Tariff supplies and contacted vendors to place new orders for replenishment.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Recognized ICC Tariff increases issues prior to escalation and applied ex-parte and up-to-date for effective resolution.
  • Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to my database.
  • Appraised ICC rates which I had brought up-to-date and Tariff information to give customers appropriate answers regarding transportation matters.
  • Managed multiple projects simultaneously using organizational and analytical skills.
Additional Information

I am an experienced elder in good shape. Due to the wealth of life and job experience, MANY positions have not been documented. I am a survivor and I am needing to work.

I have written a book which is due to be published this year, and a artist of pastels, pottery, and sculptress.

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Resume Overview

School Attended

  • Thornton Township High School
  • College of Advanced Traffic And Management
  • Ohio State University
  • Columbia College

Job Titles Held:

  • Support Staff
  • Deputy Sheriff
  • Rate Clerk


  • Bachelor Of Applied Arts And Science

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