Support Squadron Superintendent Senior Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Multi-talented senior manager with over 27 years of experience in medical administration of large and small organizations. Well-versed in personnel management, team development, compliance assessment, and process improvement. Equally capable in validating work processes, strengthening organizational cohesion, and enforcing policies for optimum team performance

  • Accomplished leader
  • Cultivates trusting relationships
  • Flexible, adaptable and innovative
  • Creative problem solver
  • Rises under pressure; works well with others
  • Self-starter; prioritizes competing demands
Work History
Support Squadron Superintendent - Senior Manager, 07/2017 to 11/2019
US Air Force (40 Hours Per Week) City, STATE,
  • Senior advisor to Squadron Commander/Medical Support Director; advised unit leadership on work life/matters that impacted personnel; performed policy advisor duties on management of programs to include budget, manpower, readiness, computer systems and logistics
  • Provided program direction to Support Division, positively impacting 424 personnel; gave strategic guidance on resolution of personnel issues related to discipline, pay, housing, morale and professional development, transforming the unit as one of the most decorated organizations at local Air Force base
  • In-resident senior mentor; motivated teams to plan, coordinate and perform at highest level; exercised analytical skills to address program improvement opportunities and enhance relationships with other unitsmultiple individual and team awards for excellence
  • Major Command Senior Manager/Regional Director; mentored 417 military personnel across 9 Air Force bases; managed manpower resources, developed training, provided career counseling and coordinated assignment relocation actions
Support Squadron Superintendent - Senior Manager, 04/2014 to 07/2017
US Air Force (40 Hours Per Week) City, STATE,
  • Provided authoritative advice to Medical Support Squadron Commander/Division Director; led 197 military and civilian personnel in various programs and administrative support functions to include budget, medical readiness and health information management
  • Supported command objectives; applied management principles in addressing personnel issues, family matters, individual readiness and education/training; analyzed trends and consolidated efforts with First Sergeants and other units to address discipline, safety, security and professional development
  • Major Command Senior Manager/Regional Director; facilitated training and development of 278 military personnel across 12 Air Force bases; developed workforce planning, screened candidates for assignments and provided feedbacks on career growth/opportunities
  • Member of Executive Management Team; oversaw compliance with regulatory standards and provided sound advice on mission execution; led teams to achieve high level performance, leading squadron/division to record-high in individual and team recognition
Operations Manager - TRICARE Chief & Clinic Ops, 03/2010 to 04/2014
US Air Force (40 Hours Per Week) City, STATE,
  • Guided daily operations of 7 clinics ; led 113 military and civilian personnel; exemplified cost effective utilization of resources by establishing first cold-allergy clinic on-base, enhancing services by saving 400 appointment hours and boosting efficiencies by 122 percent
  • Spearheaded process improvement; developed Patient-Centered clinic operation and collaborated with 110 physicians and healthcare professionals, pushing team to Top 3 finish out of 73 Air Force clinics
  • Oversaw administrative support for all specialties; monitored and upheld clinical practice compliance, utilizing interpersonal skills to identify opportunities for improvement; received full hospital accreditation with The Joint Commissions
  • Performed First Sergeant duties; enforced unit discipline and addressed personnel issues related to pay, housing, training, and career enhancement
Healthcare Administrative Manager, 03/2005 to 03/2010
US Air Force (40 Hours Per Week) City, STATE,
  • In-house expert on administrative functions; guided daily operations of 28 personnel, providing direction on resource allocation and personnel management; lifted staff retention from 50% to 90%
  • Supervised daily operations of Financial Services department; led 11 personnel, tracked and scrutinized accounts receivable, reported financial updates to Department Managerwon base-level award as Top Senior Enlisted of Year 2009, beating over 260 personnel
  • Fostered collaborative partnership with 8 primary / specialty clinics; educated staff on patient elibility and billingwon individual Air Force-level award for 2007 Health Plan Manager of the Year
MBA: Health Care Management, Expected in 2020
Columbia Southern University - Orange Beach, AL
Bachelor of Science: Business Administration And Human Resource Management, Expected in 2006
University of Maryland - University College - Hyattsville, MD
Associate of Applied Science: Health Services Management, Expected in 2006
Community College of The Air Force - Montgomery, AL

Certified Professional Manager - Community College of the Air Force Montgomery, AL


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Resume Overview

School Attended
  • Columbia Southern University
  • University of Maryland - University College
  • Community College of The Air Force
Job Titles Held:
  • Support Squadron Superintendent - Senior Manager
  • Support Squadron Superintendent - Senior Manager
  • Operations Manager - TRICARE Chief & Clinic Ops
  • Healthcare Administrative Manager
  • MBA
  • Bachelor of Science
  • Associate of Applied Science