support specialist records management resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Reliable and enthusiastic professional eager to contribute to team success through hard work, attention to detail and organization skills, offering 25 years of administration experience. Accustomed to balancing high-volume inquiries with administrative needs for 100-member staff. Proficient in Microsoft Office and utilizing various computer program platforms. Clear understanding of confidentiality, integrity with excellent communication and customer service skills.

  • Administrative Support
  • Microsoft Office
  • Customer Service Oriented
  • Interpersonal Communication Skills
  • Project Management
  • Problem resolution
  • Process Improvement
  • Confidentiality
Bellevue University Bellevue, NE Expected in Bachelor of Science : Human Resources Management - GPA :
Work History
Comey & Shepherd, Realtors - Oh - Support Specialist - Records Management
Mason, OH, 04/2018 - Current
  • Collect and administer all internal sales data, financial tax preparation, electronic and physical client records with accuracy and efficiency utilizing Microsoft Office programs
  • Adhere to all related company policies and government regulations regarding data oversight and confidentiality to promote overall information security
  • Manage all QA controlled documents, including updating and scheduling monthly client and internal audits. Track incoming and outgoing files and materials and maintain accurate records for potential discrepancies
  • Manage all identified material shortages and monitored inventory levels to meet order delivery requirements
  • Identify and recommend changes to existing processes to improve accuracy, efficiency and quality service
  • Created and implemented standard operating procedures for records handling
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Continually seek methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
  • Create and updated physical records and digital files to maintain current, accurate and compliant documentation
Erickson Living - Real Estate Agent
Matthews, NC, 01/2016 - 07/2019
  • Developed and maintained relationships with clients through networking, postcards and cold calling
  • Reviewed market research data and changed sales plans accordingly
  • Liaised between buyers and sellers to provide positive experiences for both parties
  • Marketed and sold property for clients by hosting open houses and advertising online and in print
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations
American Red Cross - National - Director of HR, Compensation and Benefits
City, STATE, 05/2005 - 05/2015
  • Created standardized job descriptions to underpin consistent, market-based systems
  • Organized positions by factors such as salary and status to develop effective categories and operational strategies
  • Developed, standardized and implemented compensation structures, including bonus incentives, recognition programs and benefits for 30,000 employees according to market conditions and budget demands
  • Collaborated on hiring and training of new employees, professional growth of staff, team building and motivation skills
  • Developed succession plans and promotion paths for all staff
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training 30,000 new employees
  • Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs
  • Collaborated with cross-functional departments to create, manage and maintain a new HRIS/Payroll system reporting
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
  • Strengthened operational efficiencies and traceability by developing organizational filing systems for confidential employee records and reports.
Woodmen Of The World Life Insurance Society - Human Resources Coordinator
City, STATE, 05/1997 - 02/2005
  • Conducted company-wide town hall meetings to convey updates
  • Monitored and handled all employee claims, including performance-based and harassment incidents
  • Captured key feedback from employees during exit interviews
  • Directed job fairs to bring in local talent for long term and seasonal positions
  • Migrated legacy HRIS system to new technology to minimize business impacts
  • Oversaw all HR needs for 1500-employee operation across 50 locations
  • Assisted senior management with making key decisions by developing and submitting performance and compensation reports with status updates and improvement recommendations
  • Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks
  • Conducted annual salary surveys and developed, analyzed and updated company salary budget
  • Promoted employee buy-in of organizational objectives by conducting orientations of new team members and regular town hall meetings
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Reviewed human resources paperwork for accuracy and completeness, including verifying, collecting and correcting data.
Additional Information

Licensed Real Estate Agent, Nebraska and Iowa

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Resume Overview

School Attended

  • Bellevue University

Job Titles Held:

  • Support Specialist - Records Management
  • Real Estate Agent
  • Director of HR, Compensation and Benefits
  • Human Resources Coordinator


  • Bachelor of Science

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