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Support Network Services Intern Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Technical Support Analyst with technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments.
Skills
·Able to research and familiarize skill sets towards core technologies based on enthusiasm, dedication, and motivation
·Knowledgeable with installation and configuration of Windows-based operating systems (Windows XP, Vista, 7, and 8)
·Experienced with the installation and configuration of Ubuntu Linux whilst cognizant of Mac OS X interactions
·Proficient with virtualization and highly skilled with configurations inside of VMware
·Skilled with troubleshooting hardware and software issues within a network and support services environment
·Able to document, effectively communicate, and succeed within a group setting in order to become a superior team player
Willing to work individually whilst prioritizing tasks or projects and completing assignments based on expected deadlines
Work History
08/2014 to 11/2014
Support & Network Services Intern University Of Wisconsin-Milwaukee City, STATE,
  • Customized and implemented Microsoft SCSM from SCCM in order to automate departmental organizational needs
  • Facilitated proper asset management and user onboarding processes tailored to the Student Affairs department
  • Worked with Network & Support Services team to learn more about the general campus and supported users
  • Attended regular meetings to coordinate and discover the expected outcomes and functions of Microsoft SCSM
  • Performed within a minimalized test environment in order to create runbook programming and custom templates
  • Shadowed student workers with incident management processes and workflows within Cherwell Service Management
  • Familiarized with ticket creation, priority, review, and remote desktop connections with respect to supported users
  • Imaged computers based on ImageNow software residing on the network and reflected changes in Active Directory
  • Discovered and learned AD DS, SCCM, and SCSM and interacted with the systems based on supervision
  • Assisted student workers with new computer installations and configurations as well as creating documentation
  • Alleviated phone call requests or questions for student workers based on working knowledge for ticket closure.
05/2012 to 05/2013
Information Technology Lead Intern University Of Wisconsin-Waukesha City, STATE,
  • Worked with director on minimizing Windows XP machines and migrated to Windows 7 based on Spiceworks solution
  • Contacted Central IT when appropriate with regards to diagnosing distance education connections and supporting equipment
  • Deployed re-imaged hard drives or newly acquired assets for classrooms or professors based on priority scheduling
  • Assisted lab desk student workers with issues, cooperated with lab desk students on scheduling accommodations and support
  • Check out and manage the plethora of IT department equipment based on appointments in SharePoint or open door policy
  • Performed room checks to test equipment and replace faulty campus property during the semester breaks
  • Set up purchased assets within classrooms for students while retiring and recycling older systems.
08/2011 to 11/2011
Information Technology Student Center Intern Waukesha County Technical College City, STATE,
  • Resolved student center questions and arranged peer-to-peer tutoring/assistance with specific students in CSS program.
  • Prepared and delivered a Microsoft Office training session, training videos for the general public in a workforce environment.
  • Created and enabled multiple custom virtual machines in a sandboxed environment to distinguish networking and connectivity.
  • Continued research and interacted with Microsoft Windows, Macintosh OS X, mobile, and Linux operating systems.
Education
Expected in 12-2014
Bachelor of Science: Information Science & Technology
University of Wisconsin - Milwaukee, WI
GPA:
Information Science & Technology
Expected in
AAS:
Waukesha County Technical College - Pewaukee, WI
GPA:
Expected in 12 2011
IT-Computer Support Specialist:
- ,
GPA:
Accomplishments
·UW-Waukesha Dean’s List
·WCTC Honor List
·Who’s Who Program – WCTC
·NTHS Member 2010
·Phi Theta Kappa Honor Society
·BCHS Honor Roll
Skills
Active Directory, AD, asset management, automate, hardware, CSS, documentation, hard drives, Linux, Mac OS, Macintosh OS, director, meetings, Microsoft Office, Windows 7, Microsoft Windows, Windows, Windows XP, network and support, Network & Support, network, networking, operating systems, organizational, processes, programming, research, scheduling, supervision, phone, test equipment, troubleshooting, tutoring, Vista
Additional Information
  • Able to document, effectively communicate, and succeed within a group setting in order to become a superior team player Willing to work individually whilst prioritizing tasks or projects and completing assignments based on expected deadlines
  • HONORS/ACHIEVEMENTS UW-Waukesha Dean's List WCTC Honor List Who's Who Program - WCTC NTHS Member 2010 Phi Theta Kappa Honor Society BCHS Honor Roll

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Resume Strength

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  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • University of Wisconsin
  • Waukesha County Technical College
Job Titles Held:
  • Support & Network Services Intern
  • Information Technology Lead Intern
  • Information Technology Student Center Intern
Degrees
  • Bachelor of Science
  • AAS
  • IT-Computer Support Specialist

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