LiveCareer-Resume

support manager resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented with ability to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Skills
  • Customer service expertise
  • Quality control and inventory management
  • Team development, building, and management
  • Scheduling and calendar management
  • Supervision
  • Customer service
  • Relationship development
  • Communications
  • Forklifts
  • Pallet jacks
Experience
Warehouse Worker, 09/2020 - Current
Butler Technical Group Santa Ana, CA,
  • Positioned products between receiving, storage and shipping areas as part of just in time inventory supply for major manufacturers.
  • Noticed damaged products and removed from received shipments to be processed for refund or replacement.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
  • Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
  • Transferred heavy materials from ground level to elevated storage locations to facilitate timely retrieval of items.
  • Tagged unmarked merchandise with item number.
  • Utilized pallet jacks to move items to and from different warehouse locations.
  • Stood for extended time periods to perform packaging tasks to complete order fulfillment process.
  • Lifted materials of varied weights on regular basis to transport items to proper warehouse locations.
Support Manager, 11/2017 - 09/2020
Elior Middleburg, VA,
  • Improved team performance by devising successful training methods and programs.
  • Assessed and increased quality of service by monitoring employee and customer interactions.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Maximized coverage during key hours by preparing effective schedules.
  • Alerted management to issues with equipment conditions and operation problems.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Listened to guests to understand needs and help each person select optimal products and services.
  • Improved team performance by devising successful training methods and programs.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Trained new employees, including monitoring and review of individual performance.
General Manager, 06/2014 - 11/2017
Coursehorse Brooklyn, NY,
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Implemented effective customer service surveys to encourage feedback.
  • Managed shrink processes and inventory levels for corrective action planning to save costs.
  • Trained, managed and motivated employees to promote professional skill development.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules, assignments and found coverage for shifts.
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Department Manager, 06/2012 - 08/2016
Prada S.P.A. Wrentham, MA,
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Delegated work to staff, setting priorities and goals.
  • Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
  • Worked closely with sales associates to complete tasks.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Balanced workloads to meet targets without overtaxing employees.
  • Followed all safety protocols and company processes and procedures.
  • Performed opening and closing duties as part of management team, including cash management.
Department Manager, 11/2008 - 03/2014
Accessory Power Westlake Village, CA,
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Performed opening and closing duties as part of management team, including cash management.
  • Coached, trained and mentored new team members and manager trainees.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Followed all safety protocols and company processes and procedures.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Delegated work to staff, setting priorities and goals.
  • Balanced workloads to meet targets without overtaxing employees.
Education and Training
High School Diploma: , Expected in
-
Jourdanton High School - Jourdanton, TX
GPA:
Status -

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Resume Overview

School Attended

  • Jourdanton High School

Job Titles Held:

  • Warehouse Worker
  • Support Manager
  • General Manager
  • Department Manager
  • Department Manager

Degrees

  • High School Diploma

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