Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Support Manager offering 15 years experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies for high-volume support ticket management.

Skills
  • Training and Development
  • Scheduling
  • Customer Service Expertise
  • Staff Management
  • Employee Training
  • Team Development
  • Quality Management
  • Training and mentoring
  • Document management
  • Sales and marketing
  • Business administration
  • Customer service
  • Labor negotiations
  • Compensation and benefits
  • Payroll coordination
  • Succession planning
  • Recruitment
  • Benefits and Compensation Management
  • Conflict Resolution
  • Recordkeeping
  • Benefits administration
  • Records management
Education
Windsor High School Windsor, CA Expected in 06/2004 High School Diploma : - GPA :
Work History
Sap - Support Manager
Atlanta, GA, 08/2021 - Current
  • Coached employees through day-to-day work and complex problems.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Interpreted management directives to define and document administrative staff processes.
  • Assessed previous resolutions to uncover deficiencies in coverage and develop improvements.
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Monitored employee and customer interactions to assess quality of service.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Established and implemented training programs to maximize team performance.
  • Developed detailed plans based on broad guidance and direction.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained and developed personnel to improve safety, employee relations and resolve any issues.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained authorized personnel in power equipment maintenance and enforced participation in exercises focused on developing safety and procedures.
  • Established team priorities, maintained schedules and monitored performance.
Universal Health Services - Human Resources Coordinator
Encino, CA, 06/2007 - 08/2017
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
  • Completed employee employment verifications and unemployment paperwork prior to hire or termination.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Entered personnel and subcontractor data into central database.
  • Handled immigration-related issues for each business unit.
  • Coordinated meetings, developed meeting content and presented human resources law updates.
  • Reviewed and corrected job offer letters for completeness and accuracy before approving delivery.
  • Assisted management staff in annual year-end processes and data audits.
  • Addressed and resolved general payroll-related inquires.
  • Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
  • Counseled managers and employees regarding company policies, procedures and workplace issues.
  • Evaluated timecards for accuracy on regular and overtime hours.
  • Reviewed human resources paperwork for accuracy and completeness, including verifying, collecting and correcting data.
  • Sent notices to employees and subcontractors regarding expiring documentation.
  • Collaborated with curriculum coordinator on annual updates of staff handbook.
  • Captured key feedback from employees during exit interviews.
  • Coordinated company training and compiled training reports and communication to support compliance with corporate requirements.
  • Supported human resources staff with new hire orientations and monthly departmental meetings.
  • Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
Wal-Mart Inc - CCTV Installer
City, STATE, 01/2004 - 06/2007
  • Fully installed various security devices.
  • Performed annual inspections on fire and security alarm systems
  • Responded to maintenance calls and troubleshot devices.
  • Maintained accurate records of customer service calls and inputted all information into company's database.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used coordination and planning skills to achieve results according to schedule.
  • Resolved problems, improved operations and provided exceptional service.
  • Read and understood product manuals and blueprints.
  • Communicated effectively with management and loss prevention associates, answering questions and concerns regarding systems.
  • Demonstrated features and functionality of alarm systems to management and loss prevention associates.

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Resume Overview

School Attended

  • Windsor High School

Job Titles Held:

  • Support Manager
  • Human Resources Coordinator
  • CCTV Installer

Degrees

  • High School Diploma

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