Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Versatile Shift Manager offering 1 year of food services experience and in store retail experience achieving multiple high positions in retail within a year. Demonstrated track record of leadership and operations success. Drives improvements in overall service levels, transnational efficiencies and cost management. Presents ideas, concepts, concerns and questions positively and professionally. Forward- thinking shift manger proficient in generating high-quality labor work. Talented at leveraging tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Customer service Customer care Training and mentoring Inventory Management Opening and closing procedures oversight Issue and conflict resolution Organizational Leadership Organizational Skills Team building Planning and coordination Process improvement Communications Team management Supervision Multitasking Cleaning and organization Active listener Highly motivated Equipment maintenance Team-oriented Punctual and honest Effective prioritization Food presentation Equipment cleaning and maintenance Contamination control Relationship development Upheld company standards and compliance requirements for operations and cleanliness of all areas. Forecast trends in expected business levels and adjusted labor and inventory to match expectations. Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations. Addressed internal and customer-related issues each day and affected strategic resolutions. Reviewed employee performance every Day and delivered constructive feedback to improve weaknesses. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line portability. Upheld internal standards and productivity goals to meet Goals and Daily targets. Completed thorough opening, closing and shift change functions to maintain operational standards each day. Executed Daily strategies to foster better customer service and promote positive and engaging environment for all. Studied existing procedures and policies to offer optimal leadership to employees and Daily operations when standing in for absent managers. Recruited, hired and trained new employees, including monitoring and review of individual performance. Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills
  • Customer service expertise
  • Issue and conflict resolution
  • Team management
  • Organization
  • Team development
  • Quality controls
  • Supervision
  • Active listening
Experience
09/2021 to Current Support Manager Fenergo | New York, NY,
  • Performed periodical review with team members and delivered relevant and constructive feedback.
  • Analyzed customer feedback regarding provided support and recommended improvements for team workflow and customer service.
  • Stocked shelves with items brought forward from processed overstock.
  • Assessed and increased quality of service by monitoring employee and customer interactions.
  • Improved team performance by devising successful training methods and programs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Planned and optimized warehouse work processes to improve fulfillment system efficiency.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Maximized warehouse efficiency by dispatching crews and coordinating optimal daily schedules.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Cross-trained in every store role to maximize operational knowledge.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
11/2020 to 09/2021 Department Specialist Crate And Barrel | Northbrook, IL,
  • Interacted with customers, explaining important product features in detail, which helped in purchasing decisions.
  • Communicated with customers regarding sundries questions to maintain satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Juggled multiple projects and tasks to ensure high quality.
09/2019 to 09/2020 Shift Manager Donatos | Mason, OH,
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Interacted with customers, explaining important product features in detail, which helped in purchasing decisions.
  • Engaged customers with proper greetings and by asking decisive questions that would best explain what each needed.
  • Juggled multiple projects and tasks to ensure high quality.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Communicated with customers regarding sundries questions.
  • Assisted organizational efforts by filing, entering data and answering phones.
Education and Training
Expected in 06/2016 High School Diploma | Western Reserve High School, Collins, Ohio GPA:

Merit Roll Honor Roll, GPA: 3.5

Languages
Spanish:
Limited
Negotiated:

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Resume Overview

School Attended

  • Western Reserve High School

Job Titles Held:

  • Support Manager
  • Department Specialist
  • Shift Manager

Degrees

  • High School Diploma

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