Versatile Shift Manager offering 1 year of food services experience and in store retail experience achieving multiple high positions in retail within a year. Demonstrated track record of leadership and operations success. Drives improvements in overall service levels, transnational efficiencies and cost management. Presents ideas, concepts, concerns and questions positively and professionally. Forward- thinking shift manger proficient in generating high-quality labor work. Talented at leveraging tenacious approach and strong attention to detail to drive success. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Customer service Customer care Training and mentoring Inventory Management Opening and closing procedures oversight Issue and conflict resolution Organizational Leadership Organizational Skills Team building Planning and coordination Process improvement Communications Team management Supervision Multitasking Cleaning and organization Active listener Highly motivated Equipment maintenance Team-oriented Punctual and honest Effective prioritization Food presentation Equipment cleaning and maintenance Contamination control Relationship development Upheld company standards and compliance requirements for operations and cleanliness of all areas. Forecast trends in expected business levels and adjusted labor and inventory to match expectations. Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations. Addressed internal and customer-related issues each day and affected strategic resolutions. Reviewed employee performance every Day and delivered constructive feedback to improve weaknesses. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line portability. Upheld internal standards and productivity goals to meet Goals and Daily targets. Completed thorough opening, closing and shift change functions to maintain operational standards each day. Executed Daily strategies to foster better customer service and promote positive and engaging environment for all. Studied existing procedures and policies to offer optimal leadership to employees and Daily operations when standing in for absent managers. Recruited, hired and trained new employees, including monitoring and review of individual performance. Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Merit Roll Honor Roll, GPA: 3.5
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