Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Self-motivated retail manager bringing proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements.

  • Team Development
  • Training and Development
  • Scheduling
  • Customer Service Expertise
  • Staff Management
  • Employee Training
  • Customer Service Understanding
  • Product Knowledge
  • Training and mentoring
  • Team Building
  • Payroll and budgeting
  • Strategic Planning
Work History
05/2018 to Current Support Manager Fenergo | New York, NY,
  • Interpreted management directives to define and document administrative staff processes.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Prepared employee schedules for maximum coverage during key hours.
  • Codified office structures and processes to promote teamwork and performance.
  • Established and implemented effective training programs to maximize team performance.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
  • Monitored employee and customer interactions to assess quality of service.
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
06/2017 to 05/2018 CAP 1 Supervisor The Realreal, Inc. | Palo Alto, CA,
  • Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
05/2013 to 01/2017 Senior Merchandise Manager BJ's Wholesale Club Inc. | City, STATE,
  • Worked with managers and advertising directors to optimize promotions.
  • Created sales cycle plan to develop and service accounts through product marketing, prospecting, promotion and merchandising for proper product visibility.
  • Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
  • Serviced accounts using prospecting, product marketing and merchandising techniques to enhance product awareness.
  • Planned out sales cycles to develop and service accounts by using product marketing, prospecting, promotion and merchandising for product awareness and placement.
  • Updated pricing and signage to complete product displays and educate customers.
  • Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
  • Prepared interesting and innovative visual displays to grab customer interest and promote sales.
  • Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
  • Set sales quotas, established performance expectations and visited retailers to optimize sales and customer service.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Presented store update suggestions and layouts to management and stakeholders.
  • Developed merchandising strategy to efficiently move overstock.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Restructured company merchandising standards to increase customer traffic and product exposure.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Supervised team of up to 10 merchandising employees and monitored adherence to company standards.
Expected in No Degree | Criminal Justice Community College of Rhode Island, Warwick, RI GPA:
Expected in 06/2011 High School Diploma | Johnston Senior High School, Johnston, RI GPA:

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Resume Overview

School Attended

  • Community College of Rhode Island
  • Johnston Senior High School

Job Titles Held:

  • Support Manager
  • CAP 1 Supervisor
  • Senior Merchandise Manager


  • No Degree
  • High School Diploma

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