support manager resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Self-motivated retail manager bringing proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements.
Skills
Team Development
Training and Development
Scheduling
Customer Service Expertise
Staff Management
Employee Training
Customer Service Understanding
Product Knowledge
Training and mentoring
Team Building
Payroll and budgeting
Strategic Planning
Work History
05/2018 to Current
Support ManagerFenergo – New York, NY,
Interpreted management directives to define and document administrative staff processes.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Prepared employee schedules for maximum coverage during key hours.
Codified office structures and processes to promote teamwork and performance.
Established and implemented effective training programs to maximize team performance.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Monitored employee and customer interactions to assess quality of service.
Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
06/2017 to 05/2018
CAP 1 SupervisorThe Realreal, Inc. – Palo Alto, CA,
Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Trained team members in successful strategies to meet operational and sales targets.
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
05/2013 to 01/2017
Senior Merchandise ManagerBJ's Wholesale Club Inc. – City, STATE,
Worked with managers and advertising directors to optimize promotions.
Created sales cycle plan to develop and service accounts through product marketing, prospecting, promotion and merchandising for proper product visibility.
Completed seasonal windows, dressed mannequins and arranged in-store displays to showcase available products.
Serviced accounts using prospecting, product marketing and merchandising techniques to enhance product awareness.
Planned out sales cycles to develop and service accounts by using product marketing, prospecting, promotion and merchandising for product awareness and placement.
Updated pricing and signage to complete product displays and educate customers.
Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
Prepared interesting and innovative visual displays to grab customer interest and promote sales.
Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
Set sales quotas, established performance expectations and visited retailers to optimize sales and customer service.
Managed aesthetically pleasing displays to showcase company products and increase sales.
Inspected merchandise for quality and arranged proper display location on floor.
Presented store update suggestions and layouts to management and stakeholders.
Developed merchandising strategy to efficiently move overstock.
Created interior displays to promote products in alignment with corporate sales objectives.
Enhanced overall store appearance by applying careful consideration to product and display locations.
Restructured company merchandising standards to increase customer traffic and product exposure.
Monitored and replenished display inventory and restructured according to available stock.
Promoted seasonal products and trends to move stock and prepare for incoming inventory.
Supervised team of up to 10 merchandising employees and monitored adherence to company standards.
Education
Expected in to to
No Degree: Criminal Justice Community College of Rhode Island - Warwick, RI GPA:
Expected in 06/2011 to to
High School Diploma: Johnston Senior High School - Johnston, RI GPA:
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