Conscientious [Assistant Manager] effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits. All while driving a customer satisfaction based environment.
Skills
Excellent customer service skills
Hourly shift management
POS systems
Customer relations
Merchandising
Bank deposit procedures
Goal-oriented
Detail-oriented
Store displays
Staff training and development
Opening and closing procedures
Customer-oriented
Education
Neptune High SchoolNeptune, NJExpected in 2002 – –High School Diploma:General - GPA:
Top [10]% of class
Coursework in [History and English]
Emphasis in [History]
Monmouth County Vocational SchoolLong Branch, NJExpected in 2003 – –CMT:Massage Therapy - GPA:
Work History
Fenergo - Support Manager New York, NY, 01/2013 - Current
Promoted from Team Leader to Assistant Manager within [3] months.
Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Assigned employees to specific duties to best meet the needs of the store.
Instructed staff on appropriately handling difficult and complicated sales.
Hired, trained and evaluated personnel in sales and marketing.
Examined merchandise to verify that it was correctly Claired and displayed.
Planned budgets and authorized payments and merchandise returns.
Increased profits through effective sales training and troubleshooting profit loss areas.
Trained and developed new associates on POS system and key sales tactics.
Generated repeat business through exceptional customer service.
Bluegreen Resorts - Server/Bartender Jacksonville, FL, 10/2006 - Current
Counted cash drawers and made bank deposits.
Trained and developed new associates on POS system and key sales tactics.
Generated repeat business through exceptional customer service.
The Kennedy Center, Inc. - Assistant Store Manager Shelton, CT, 07/2003 - 03/2005
Interviewed job candidates and made staffing decisions.
Counted cash drawers and made bank deposits.
Managed staff of [15] sales associates, [2] team leaders and [1] assistant managers.
Assigned employees to specific duties to best meet the needs of the store.
Hired, trained and evaluated personnel in sales and marketing.
Instructed staff on appropriately handling difficult and complicated sales.
Examined merchandise to verify that it was correctly Claired and displayed.
Scheduled and led weekly store meetings for all employees.
Reported to the district manager regarding all store and staff issues.
Trained and developed new associates on POS system and key sales tactics.
Generated repeat business through exceptional customer service.
Conducted store inventories once per quarter.
Sears - Fine Jewelry and Shoe Sales Associate City, STATE, 05/2000 - 07/2008
Counted cash drawers and made bank deposits.
Assigned employees to specific duties to best meet the needs of the store.
Instructed staff on appropriately handling difficult and complicated sales.
Hired, trained and evaluated personnel in sales and marketing.
Examined merchandise to verify that it was correctly Claired and displayed.
Trained and developed new associates on POS system and key sales tactics.
Conducted store inventories once per quarter.
Generated repeat business through exceptional customer service.
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