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Support Manager Resume Example

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SUPPORT MANAGER
Professional Summary
Conscientious [Assistant Manager] effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits. All while driving a customer satisfaction based environment.
Skills
  • Excellent customer service skills
  • Hourly shift management
  • POS systems
  • Customer relations
  • Merchandising
  • Bank deposit procedures
  • Goal-oriented
  • Detail-oriented
  • Store displays
  • Staff training and development
  • Opening and closing procedures
  • Customer-oriented
Work History
02/2013 to Current
Support ManagerCompany Name – City, State
  • Promoted from Team Leader to Assistant Manager within [3] months.
  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Planned budgets and authorized payments and merchandise returns.
  • Increased profits through effective sales training and troubleshooting profit loss areas.
  • Trained and developed new associates on POS system and key sales tactics.
  • Generated repeat business through exceptional customer service.
11/2006
Server/BartenderCompany Name – City, State
  • Counted cash drawers and made bank deposits.
  • Trained and developed new associates on POS system and key sales tactics.
  • Generated repeat business through exceptional customer service.
08/2003 to 04/2005
Assistant Store ManagerCompany Name – City, State
  • Interviewed job candidates and made staffing decisions.
  • Counted cash drawers and made bank deposits.
  • Managed staff of [15] sales associates, [2] team leaders and [1] assistant managers.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Scheduled and led weekly store meetings for all employees.
  • Reported to the district manager regarding all store and staff issues.
  • Trained and developed new associates on POS system and key sales tactics.
  • Generated repeat business through exceptional customer service.
  • Conducted store inventories once per quarter.
06/2000 to 08/2008
Fine Jewelry and Shoe Sales AssociateCompany Name – City, State
  • Counted cash drawers and made bank deposits.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Instructed staff on appropriately handling difficult and complicated sales.
  • Hired, trained and evaluated personnel in sales and marketing.
  • Examined merchandise to verify that it was correctly priced and displayed.
  • Trained and developed new associates on POS system and key sales tactics.
  • Conducted store inventories once per quarter.
  • Generated repeat business through exceptional customer service.
Education
2002
High School Diploma: General
Neptune High School - City, State
  • Top [10]% of class
  • Coursework in [History and English]
  • Emphasis in [History]
2003
CMT: Massage Therapy
Monmouth County Vocational School - City, State
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Resume Overview

School Attended

  • Neptune High School
  • Monmouth County Vocational School

Job Titles Held:

  • Support Manager
  • Server/Bartender
  • Assistant Store Manager
  • Fine Jewelry and Shoe Sales Associate

Degrees

  • High School Diploma : General
    CMT : Massage Therapy

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