Experienced manager adept at problem solving, customer service and hiring and training hardworking, quality staff.
Highlights
Photography, Cub Scout Den Leader
Accomplishments
Promoted to Store Manager after 8 months in the Assistant Manager position.
Experience
09/2014 to Current
Support ManagerSap – Los Angeles, CA,
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in.
performing services for customers.
Enforce safety, health, and security rules.
Opened a new store location and assisted in recruiting and training new staff.
Reorganized the sales floor to meet company demands.
Trained staff to deliver outstanding customer service.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
10/2012 to 08/2014
Store ManagerTmx Finance Family Of Companies – Selma, AL,
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Enforce safety, health, and security rules.
Reconcile or note and report discrepancies found in records.
Perform general office duties such as filing, answering telephones, and handling routine correspondence.
Prepare schedules, and adjust accordingly to sales figures.
Issue receipts, refunds, credits, or change due to customers.
02/2012 to 10/2012
Assistant ManagerKum & Go – Locust Grove, OK,
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Maintain inventory records.
12/2011 to 02/2012
Sales AssociateAsset Mark – Encino, CA,
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Answer questions regarding the store and its merchandise.
Clean shelves, counters, and tables.
08/2008 to 12/2010
Photo Center Department ManagerMidfirst Bank – Weatherford, OK,
Assign employees to specific duties.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Enforce safety, health, and security rules.
To provide training on power lifting equipment such as forklifts, scissor lifts, and walkie stackers.
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
2008 to 07/2008
Photo Center SpecialistAltra Holdings, Inc. – Columbia City, IN,
Load circuit boards, racks or rolls of film, negatives, and/or printing paper into processing or printing machines.
Measure and mix chemicals to prepare solutions for processing, according to formulas.
Place film in labeled containers, or number film for identification, by hand or by using numbering machines.
Insert processed negatives and prints into envelopes so that they can be returned to customers.
Read work orders and examine negatives and film in order to determine machine settings and processing requirements.
Fill tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches, and washes.
07/2007 to 11/2007
Claims AssociateAsset Mark – Atlanta, GA,
Keep records of all goods shipped, received, and stored.
Calculate costs of materials, overhead and other expenses, based on estimates, quotations and price lists.
Perform general office duties such as filing, answering telephones, and handling routine correspondence.
Maintain inventory records.
Calculate, prepare, and issue bills, invoices, account statements, and other financial statements according to established procedures.
Maintain a supply of packing materials.
Reconcile or note and report discrepancies found in records.
Attach address labels, identification codes, and shipping instructions to containers.
01/2007 to 07/2007
Photo Center TechnicianHarris Teeter, Llc – Kernersville, NC,
Read work orders and examine negatives and film in order to determine machine settings and processing requirements.
Inspect film or circuit patterns on photographic plates to locate any defects; discard defective products or repair them, using cleaning solutions and hand tools.
Operate special equipment to perform tasks such as transferring film to videotape or producing photographic enlargements.
Insert processed negatives and prints into envelopes so that they can be returned to customers.
Place film in labeled containers, or number film for identification, by hand or by using numbering machines.
Sort film to be developed according to criteria such as film type or completion date.
Monitor equipment operation to detect malfunctions.
Remove completed work from equipment.
Fill tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches, and washes.
11/2006 to 2007
AssemblerC&S Wholesale Grocers – Buffalo, NY,
Install, repair, and replace equipment or accessories, such as handlebars, stands, lights, and seats.
Assemble new bicycles.
Demonstrate use or operation of merchandise.
04/2004 to 10/2006
Sales AssociateHarris Teeter, Llc – Rock Hill, SC,
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Describe merchandise and explain use, operation, and care of merchandise to customers.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Bag or package purchases, and wrap gifts.
Clean shelves, counters, and tables.
Ticket, arrange and display merchandise to promote sales.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Answer questions regarding the store and its merchandise.
Demonstrate use or operation of merchandise.
01/2004 to 04/2004
CashierWal-mart – City, STATE,
Assist customers with carry-out service at the completion of transactions.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Maintain clean and orderly checkout areas.
Answer customers' questions, and provide information on procedures or policies.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Greet customers entering establishments.
Issue receipts, refunds, credits, or change due to customers.
Stock shelves, and mark prices on shelves and items.
12/2003 to 02/2004
Warehouse LoaderCoca-Cola – City, STATE,
Read work orders or receive oral instructions to determine work assignments and material and equipment needs.
Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities.
Move freight, stock, and other materials to and from storage and production areas, loading docks, delivery vehicles, ships, and containers, by hand or using trucks, tractors, and other equipment.
Record numbers of units handled and moved, using daily production sheets or work tickets.
Sort cargo before loading and unloading.
05/2003 to 12/2003
Courtesy AssociateWal-mart – City, STATE,
Greet customers and ascertain what each customer wants or needs.
Answer questions regarding the store and its merchandise.
Bag or package purchases, and wrap gifts.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Offer customers carry-out service at the completion of transactions.
02/2003 to 04/2003
CashierWal-mart – City, STATE,
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Greet customers entering establishments.
Request information or assistance using paging systems.
Stock shelves, and mark prices on shelves and items.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Offer customers carry-out service at the completion of transactions.
Maintain clean and orderly checkout areas.
Answer customers' questions, and provide information on procedures or policies.
Issue receipts, refunds, credits, or change due to customers.
Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
Weigh items sold by weight to determine prices.
06/2000 to 02/2003
Cashier/ Cart PusherWinn Dixie – City, STATE,
Answer customers' questions, and provide information on procedures or policies.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Stock shelves, and mark prices on shelves and items.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Greet customers entering establishments.
Offer customers carry-out service at the completion of transactions.
Process merchandise returns and exchanges.
Sort, count, and wrap currency and coins.
Maintain clean and orderly checkout areas.
Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
Request information or assistance using paging systems.
Education
Expected in Present
Bachelor of Science: Criminal Justice South University Online - , GPA:
Criminal Justice
Expected in January 2011
Associate of Applied Science: Criminal Justice Kaplan University - , GPA:
Criminal Justice
Expected in 2003
Diploma: Jack Britt High School - Fayetteville, NC GPA:
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