Support Manager resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

High-energy Support Manager offering 3 years of related experience and strong motivation to positively impact customer service operations with good communication, organizational and multitasking abilities. Smoothly coordinate customer and team needs with minimal oversight and sound judgment.

Decisive ready to take on new challenges to help great company succeed. Proactive professional highly skilled in Managing and customer service. Known for having dynamic work ethic and being team player.

Cleaning professional possessing a valid Pa driver's license, reliable transportation and automobile insurance. Honest and hardworking individual seeking long-term employment.

Dedicated Housekeeper with excellent references and more than 2yrs years of experience. Bilingual and knowledgeable in all of the latest cleaning products.

Skilled Support manager offering proven leadership, problem-solving and team building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in pursuing opportunities to improve day-to-day operations and bottom-line profits.

  • Team building
  • Oral communication
  • Customer interaction
  • Business strategies
  • Team collaboration
  • Professional and mature
  • Billing and invoicing
  • Document editing
  • Customer service
  • Scanning and copying
  • Clean driving record
  • Live interpretations
  • Light fixtures and ceiling fans
  • Chemical cleaning
  • Closet detailing
  • Chandelier cleaning
  • Able to lift 50 lbs.
  • Cleaning methods
  • Polishing surfaces
  • Dusting
  • Washing windows
  • Interior and exterior cleaning
  • Ergonomics and safety training
  • Focused and detail-oriented
  • Ironing clothing
  • Natural cleaning products
  • Exceptional time management
  • Exceptional communicator
  • Customer service-focused
  • English language fluency
  • Self-directed
  • Hospitality background
  • Physically strong
  • Organized
  • Hardworking
  • Customer-oriented
  • Restroom detailing
  • Excellent oral and written communication
  • Sign language translator
  • Spanish translator
  • English Translator
02/2016 to 01/2019 Support Manager Coen Markets, Inc. | Hopewell, PA,
  • Compiled 3yrs reports to help management enhance plans and make key operational decisions.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Improved team performance by devising successful training methods and programs.
  • Guided employees through routine and complex administrative situations with decisive but motivational approach.
  • Maximized coverage during key hours by preparing effective schedules.
  • Uncovered deficiencies in coverage and developed improvements by evaluating previous resolutions.
  • Assessed and increased quality of service by monitoring employee and customer interactions.
  • Trained 25 employees on best practices and protocol while managing teams to ensure optimal productivity.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Managed daily operations within delivery trucks by supporting continuous delivery of excellent services and care.
  • Unloading
  • Price changes
  • Stocking

03/2016 to 12/2016 Server Dave & Buster's, Inc. | Glendale, AZ,
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Served average of 4 patrons daily at Holiday inn restaurant with consistent recommendations for exceptional service.
  • Prepared salads and appetizers to back up kitchen staff.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Placed reservations through phone and email.
  • Promoted desserts, appetizers and specialty drinks.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Bartender
  • Bouquet
02/2014 to 08/2015 Housekeeper Pioneer Trace | Flemingsburg, KY,
  • Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Swept and vacuumed floors, hallways and stairwells.
  • Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Swept and damp-mopped private stairways and hallways.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Cleaned rooms to satisfaction of over 3 daily clients.
  • Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
  • Used cleaning equipment and chemicals by following all manufacturer instructions to avoid burns, injuries and workplace accidents.
  • Dusted ceiling air conditioning diffusers and ventilation systems.
  • Used safe cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Provided deep cleaning services for areas in need of additional sanitation.
  • Dusted and vacuumed a couple of assigned rooms, wiped baseboards, removed scuff marks and cleaned mirrors, toilets, sinks, showers, tubs and marble floors daily.
  • Collected trash from premises and removed to designated areas to alleviate bad odors.
  • Thoroughly cleaned houses and businesses establishment, including rooms, lobbies, lounges and restrooms to maintain organized and welcoming environment.
  • Moved beds, sofas and wood furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
  • Hand dusted and wiped clean office furniture, fixtures and window sills.
  • Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels.
  • Removed finger marks and smudges from vertical surfaces, including doors, frames and glass partitions.
  • Collected trash from receptacles and surfaces, discreetly removing items for disposal.
  • Interacted pleasantly with clients and patrons when performing daily duties.
  • Spot cleaned carpets using industrial carpet cleaner.
  • Stocked toilet tissue and paper towels, as well as other restroom supplies.
02/2011 to 01/2014 Associate Igs Boston | Boston, MA,
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Cashier
  • Electronics Associate
  • Sfs Shipping customer products
  • Inventory log in
  • Price changes
Education and Training
Expected in 03/2020 GED | Racc, Reading, PA GPA:

I am currently getting my ged online, expected graduation 03/2020

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Resume Overview

School Attended

  • Racc

Job Titles Held:

  • Support Manager
  • Server
  • Housekeeper
  • Associate


  • GED

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