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Support Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Talented employee demonstrating strengths in leadership and management. Highly communicative, personable individual with skills in prioritizing and multi-tasking. Hard-working and dedicated. Willing to learn anything that is required, but also willing to learn the tasks not required. Enthusiastic and ready to face any challenge that I'm confronted with.

Skills
  • Technical support understanding
  • Customer service expertise
  • Team development
  • Quality controls
  • Documentation skills
  • Ability to prioritize
  • Motivational leadership style
  • Public relations
  • Team building
  • Administrative support
Experience
Support Manager, 10/2019 to Current
Cerner Virtual Illinois, IL,
  • Uncovered deficiencies in coverage and developed improvements by evaluating previous resolutions.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Translated management directives into actionable mandates for front-line staff.
  • Guided employees through routine and complex administrative situations with decisive but motivational approaches.
  • Assessed and increased quality of service by monitoring employee and customer interactions.
  • Mentored new employees on and delivered constructive feedback to increase understanding of job duties.
Cashier, 02/2019 to 10/2019
Wingstop Inc. Mesquite, TX,
  • Helped customers find specific products, answering questions and offering advice.
  • Processed returned items in accordance with store policy.
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Worked closely with front-end staff to assist customers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Shift Lead, 06/2018 to 02/2019
Spin Detroit, MI,
  • Allocated tasks to employees daily and monitored activity and task completion.
  • Created and improved daily work plans for operation, including planning production schedules and optimizing task flows.
  • Oversaw schedules, accepted time off requests and found coverage for shifts.
  • Resolved customer complaints and reported issues to senior management.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
  • Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Completed opening and closing duties to facilitate business operations.
  • Managed and mentored an average of 8 staff members each shift.
  • Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
  • Increased overall team efficiency and productivity.
  • Cleaned work areas following each shift by removing debris and trash and sweeping up metal parts.
  • Optimized team performance by training new hires on use of equipment, standard procedures and organizational policies.
  • Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.
  • Evaluated employee performance, identified areas of improvement and communicated plans to employees.
Service Champion, 02/2016 to 06/2018
Taco Bell Saint Robert, MO,
  • Kept counters clean and organized for a professional appeal.
  • Put special requests into the computer system, took payments and provided change.
  • Provided every customer with friendly service, answered menu questions and submitted orders.
  • Replenished customer items such as condiments, cleaned tables and disposed of trash.
  • Improved operations by working with team members and customers to find workable solutions.
Education and Training
High School Diploma: , Expected in 05/2017
to
Temple Christian Academy - Howard, OH,
GPA:
Bachelor of Science: Business Management, Expected in
to
Pensacola Christian College - Pensacola, FL
GPA:
  • Attended my freshman year but couldn't afford to go back another year.
Bachelor of Science: Business Administration, Expected in
to
Southern New Hampshire University - Hooksett, NH
GPA:
  • Minor in Marketing

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88Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Temple Christian Academy
  • Pensacola Christian College
  • Southern New Hampshire University
Job Titles Held:
  • Support Manager
  • Cashier
  • Shift Lead
  • Service Champion
Degrees
  • High School Diploma
  • Bachelor of Science
  • Bachelor of Science