support/escalation supervisor, 05/2013 to Current
startek (cincinnati bell) – 209 w 7th st, cincinnati ohio
i stared off as a customer service agent where i set up new accounts , up soldproducts , answer questions and paid bills in less than a year I was promoted to support escalation desk where i am to assist agents withquestions they have petaining to clls they are on , helping read bills and if custmer still ist happy I am to takecall using my de escalating skills to solve the issue
assistant store manager, 08/2010 to 03/2012
lady foot locker – Kenwood, OH
open/close store, ring out customers, train, upsell, interview potential candidates, visual changes, scan for aduits, payroll etc
collector , 05/2008 to 02/2009
general revenue corporation – Blue Ash, OH
inbound and outbound callsto notify customers of defaulted student loans, help set up payment arrangements, take payments via credit card or checks
csr, 09/2006 to 05/2008
checksmart – Springdale, OH
keyholder, open and close the store, cas checks , do money orders , bank runs, in charge of safe and money on my shift, pay bills/ issue payroll advances
