support/escalation supervisor Resume Example
Love this resume?Build Your Own Now
SUPPORT/ESCALATION SUPERVISOR
Professional Summary
Qualified supervisor with 9 years in fast-paced customer service and call center environments. Personable and professional under pressure.Ability to mulitask in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Skills
|
Work History
support/escalation supervisor, 05/2013 to Current
Under Armour – Tysons Corner , VA
i stared off as a customer service agent where i set up new accounts , up soldproducts , answer questions and paid bills in less than a year I was promoted to support escalation desk where i am to assist agents withquestions they have petaining to clls they are on , helping read bills and if custmer still ist happy I am to takecall using my de escalating skills to solve the issue
Under Armour – Tysons Corner , VA
i stared off as a customer service agent where i set up new accounts , up soldproducts , answer questions and paid bills in less than a year I was promoted to support escalation desk where i am to assist agents withquestions they have petaining to clls they are on , helping read bills and if custmer still ist happy I am to takecall using my de escalating skills to solve the issue
assistant store manager, 08/2010 to 03/2012
Ferrellgas – Woodbridge , NJ
open/close store, ring out customers, train, upsell, interview potential candidates, visual changes, scan for aduits, payroll etc
Ferrellgas – Woodbridge , NJ
open/close store, ring out customers, train, upsell, interview potential candidates, visual changes, scan for aduits, payroll etc
collector , 05/2008 to 02/2009
Fogo De Chao – San Diego , CA
Fogo De Chao – San Diego , CA
inbound and outbound callsto notify customers of defaulted student loans, help set up payment arrangements, take payments via credit card or checks
csr, 09/2006 to 05/2008
Checksmart – City , STATE
keyholder, open and close the store, cas checks , do money orders , bank runs, in charge of safe and money on my shift, pay bills/ issue payroll advances
Checksmart – City , STATE
keyholder, open and close the store, cas checks , do money orders , bank runs, in charge of safe and money on my shift, pay bills/ issue payroll advances
Education
High School Diploma: 2005
mt healthy high - City, State
mt healthy high - City, State
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Formatting
- Word choice
- Measurable results
- Strong summary
- Clear contact info
- Typos
Resume Overview
School Attended
- mt healthy high
Job Titles Held:
- support/escalation supervisor
- assistant store manager
- collector
- csr
Degrees
- High School Diploma : 2005
Similar Resumes
