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support/escalation supervisor Resume Example

Resume Score: 80%

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SUPPORT/ESCALATION SUPERVISOR
Professional Summary
Qualified supervisor with 9 years in fast-paced customer service and call center environments. Personable and professional under pressure.Ability to mulitask  in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Skills
  • Trusted key holder
  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • Floor set design expertise
  • Proficient in cash management
  • Credit card processing
  • Multi-line phone talent
  • Strategic sales knowledge
Work History
support/escalation supervisor, 05/2013 to Current
startek (cincinnati bell) – 209 w 7th st, cincinnati ohio
i stared off as a customer service agent where i set up new accounts , up soldproducts , answer questions and paid bills in less than a year I was promoted to support escalation desk where i am to assist agents withquestions they have petaining to clls they are on , helping read bills and if custmer still ist happy I am to takecall using my de escalating skills to solve the issue
assistant store manager, 08/2010 to 03/2012
lady foot locker – Kenwood, OH
open/close store, ring out customers, train, upsell, interview potential candidates, visual changes, scan for aduits, payroll etc
collector , 05/2008 to 02/2009
general revenue corporation – Blue Ash, OH

inbound and outbound callsto notify customers of defaulted student loans, help set up payment arrangements, take payments via credit card or checks

csr, 09/2006 to 05/2008
checksmart – Springdale, OH
keyholder, open and close the store, cas checks , do money orders , bank runs, in charge of safe and money on my shift, pay bills/ issue payroll advances
Education
High School Diploma: 2005
mt healthy high - Hamilton, OH
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • startek (cincinnati bell)
  • lady foot locker
  • general revenue corporation
  • checksmart

School Attended

  • mt healthy high

Job Titles Held:

  • support/escalation supervisor
  • assistant store manager
  • collector
  • csr

Degrees

  • High School Diploma : 2005

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