support enforcement senior resume example with 18+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
WWW:
Summary
Tenacious Child Support Officer with [Number] years of experience working as a [Job Title] in [City]. Communicating effectively, both verbally and in writing. Adept at establishing paternity and enforcing child support orders. Talented at researching and reviewing pertinent records to gather information on vital cases.
Skills
Excellent Research Skills
Regulations and Laws Understanding
Child Support Laws Knowledge
Legal Terminology Expertise
Client Management
Great Team Player
Community Referrals
Conducting Interviews
Computer Skills
Team Management
Data Management
Active Listening
Reliable & Trustworthy
Problem Resolution
Flexible Schedule
Supervision & Leadership
Conflict Resolution
Customer Service
Organizational Skills
Training & Development
Planning & Organizing
Experience
Support Enforcement Senior, 11/2019 to Current Hca – Sun City, FL,
Support Enforcement Specialists establish and sustain helping relationships with parents who have payment obligations as well as help parents who depend on those payments
I serve as the Support Enforcement Specialist Senior as lead program agent on assigned child support case management team
I engage families for success so that they may have the financial and family support that they need in order to grow and thrive
My duties include managing the most complex cases of child support obligations and health care coverage in functional areas
I also support a team of specialists who are assigned those cases
I train, orient, cross-train, and retrain specialists in procedures to determine, assess, and modify obligations
This works to ensure compliance of child support and/or medical support orders
It also works to apply a number of administrative and judicial actions, provide testimony in court proceedings when required, draws on extensive knowledge of a range of case management processes to ensure compliance, and influence non-custodial parents and support custodial parents and their children
I have experience delivering training to improve processes and results, developing a schedule to assess training needs
Consult with other trainers, managers, and leadership
Conceptualize training materials based on data and research, communicating training needs and online resources, maintaining a database of all training materials, and conducting training through new materials
I have established positive, ongoing professional relationships with customers and co-workers
I have handled multiple tasks in a fast-paced environment while maintaining a high degree of accuracy
In addition, I have trained new hires in efficient service, and developed a rigorous training program
I have familiarity with company policies and legal guidelines of the field as well.
Support Enforcement Specialist, 04/2018 to 11/2019 Sheetz, Inc. – Bridgeville, PA,
I have the ability to interact with a variety of individuals in a service setting to tactfully solve problems
I have the ability to handle difficult situations where conflict is encountered, the ability to work independently, and the ability to plan, organize, and handle multiple priorities in a case management in a caseload setting
I am advanced when it comes to information collection through interviewing and obtaining and/or reviewing records, documents, reports
In addition, I have the ability to analyze and determine the appropriate action in order to achieve the most positive results
I am extremely skilled when it comes to interpreting and applying laws, regulations, policies and procedures to ensure compliance and produce outcomes
I am advanced with the use of a personal computer and automated information systems
I have experience in both effective oral and written communication, and I also have the skills it takes to work in a considerate and respectful way as a team member to set and to achieve team goals
I have the ability to establish and sustain relationships with parents who have payment obligations, as well as parents who depend on those payments
I have the ability to develop competence and independence to successfully meet the challenges of managing cases
I have experience in case management and gathering/organizing client documentation to process financial transactions along with maintaining case activities
I have knowledge of and experience in legal processes
This knowledge and experience includes preparing legal documents along with providing court testimony.
Program Support Technician, 11/2017 to 04/2018 Virginia, Enforcement – City, STATE,
A program support technician completes administrative and programmatic duties for child support cases, gathers and organizes information to meet requirements, creates and updates client records in the automated system, and processes documents in assigned case management functions
In addition, a program support technician communicates with clients and internal staff in timely, accurate, and complete manner
They provide excellent customer service, have experience in case management, and gather along with organize client documentation in order to process financial transactions and maintain case activities.
Staffing Coordinator, 04/2017 to 11/2017 Atwork Personal Services – City, STATE,
I was responsible for maintenance and growth of client company relationships, along with recruiting and identifying quality candidates for client jobs orders through ad postings and other sourcing methods
I was responsible for conducting interviews and references checks as well
I administered testing (drug, skills, training orientation, managed employer relations to include counseling, coaching, discipline and discharge, and maintained regular follow ups with associates to ensure job satisfaction and addresses any concerns
My duties included developing and implementing staffing solutions, adhering to company guidelines and maintaining industry regulations, assisting the HR department with hiring, and training and onboarding new employees
I created daily staffing reports, monitored employee performance, and submitted weekly reports to management
I determined staffing shortfalls and reported job vacancies along with scheduling problems to human resources
I worked to confirm staff details and their working hours to ensure accurate employee compensation
I also helped employees understand their duties and their responsibilities along with the company’s operating procedures and rules
I accomplished staff job results by coaching, counseling, and disciplining employees.
Benefit Program Specialist II, 09/2013 to 05/2017 Wythe County Department Social Services – City, STATE,
My job responsibilities included interviewing applicants and recipients for public assistance programs based upon Federal, State, and local guidelines, evaluating eligibility utilizing policy manuals, procedures and guidelines, and interpreting and implementing Federal/State benefit programs regulations, guidelines
I also processed benefits applications
I collected and verified data to calculate benefit payment amounts, handled changes in client status by updating information, educated customers on their rights and responsibilities, along with verified information through correspondence, telephone, and in-person interviews
In addition, I prepared case narrative/documentation.
Medicaid Patient Representative, 07/2011 to 08/2013 Smyth County Community Hospital – City, STATE,
My responsibilities included reviewing the hospital census and utilizing established referral methods to identify self-pay patients on a daily basis
I screened those patients who were in-house and were designated self-pay for state, county and/or federal eligibility assistance programs, initiated the application process when possible, and identified specific patient needs and directed them to the appropriate agency for assistance
I introduced the patients to MedAssist services and informed them that we will be contacting them on a regular basis about their progress
I provided transition, as applicable, for the back end Patient Account Representatives to develop a positive relationship with the patient
I recorded all patient information on the designated in house screening sheet, documented the results of the screening in the onsite tracking tool and hospital computer system, identified out-patient accounts from the census, and reviewed the system for available information for each outpatient account identified as self-pay
I screened patients on site as able, and attempted to reach patient by telephone if unable to screen on site
Lastly, I documented out-patient accounts, when accepted, in the hospital system.
Store Team Lead, 07/2007 to 08/2011 Walgreens – City, STATE,
I trained store staff on products and sales training materials, delivered training sessions, and reviewed staff job results and their learning needs with the retail store manager
I developed and implemented new product training, evaluated competition by visiting competing stores, gathered information such as the style, quality, and prices of competitive merchandise, purchased inventory by researching emerging products and anticipating buyer interest, along with negotiating volume price breaks
I placed and expedited orders, along with verified receipts
Specific work elements: Handling staff scheduling, monitoring team’s performance to ensure they meet daily goals, verifying individual performance by using tracking systems, coaching team members to improve performance, motivating team members, leading and attending scheduled training programs, identifying individual shortcomings of team members and helping them through customized coaching, reporting team development and activities to high-level managers or human resources, hiring and promoting team members, helping with customer service, and submitting ideas to increase productivity of his/her team, among others
Managed Walgreens payroll for company, assisted with monthly fundraisers to promote company, and acted and served as Store Team Lead for more than 5 years
Established positive, ongoing professional relationships with customers and co-workers
Handled multiple tasks in a fast-paced environment while maintaining a high degree of accuracy
Supervised and coordinated 8-10 employees
Trained new hires in efficient service, and developed a rigorous training program
Experienced supervisor with expertise in prioritizing work, developing efficient workflow and managing employees to achieve operational goals
Proficient and forward-thinking professional, well versed in setting goals for performance in line with company’s vision.
Head Photo Specialist, 01/2005 to 07/2007 Walgreens 1460 Lee Highway – City, STATE,
I supervised the Photo Department, provided excellent customer service to customers, ensured all deadlines were met, improved sales, and promoted fundraisers along with monthly photo shoots in hopes to increase sales.
Education and Training
Bachelor: Business Administration, Expected in 05/2023 to King University - , GPA:
: Administrative Support Technology, Expected in 01/1999 to Virginia Highlands Community College - , GPA:
General Studies Diploma: , Expected in 01/1997 to Chilhowie High School - , GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.