support counselor resume example with 16+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Specialist familiar with all aspects of Logistics Technician including, shipping and receiving and general warehouse operations.

Well-organized in keeping inventories optimized and documentation current to maximize operation efficiency. Excellent communication, planning and problem-solving abilities developed over 10 years of related experience. Examined paperwork, shipments and communication to stay current on supply levels and directed requisitions to meet expected demands. Excellent abilities controlling and auditing inventory to maintain accuracy and minimize losses. Seek dynamic, challenging role with room for advancement. Dependable and willing to go extra mile to meet tight deadlines and reach department goals.
Demonstrated history of excellent communication and leadership skills. Able to work independently or team dynamic. Successful at developing productive relationships with suppliers, customers and colleagues. Highly motivated and results-driven professional bringing extensive experience in logistics operations.

As the Logistics Technician for Central Fire Protection and Aptos Fire Protection, my skills and experience closely align with the position requirements.

  • Substantial experience with inventory control such as ordering, invoicing and receiving
  • Extensive skills in maintaining and compiling supply transactions
  • Strong Communication skills both orally and written
  • Respectfully work with diverse populations on all organizational levels
  • Substantial experience making critical decisions, solving complex challenges with professionalism and interpersonal communication tact
  • Proficient in Windows Office and Google Suite
  • Experienced operating inventory management software
  • Worked in high demand environment more for 15+ years with frequent interruptions meeting diverse needs while prioritizing and staying organized
  • Foster best business practices surrounding sustainable work procedures and daily work habits
  • Hand-held scanner operation
  • Safety-oriented (OSHA standards) and knowledgeable in handling heavy machinery such as pallet jacks
  • Safe driver
  • Basic math skills
  • HAZMAT training
Work History
04/2003 to 05/2005 Support Counselor Aspiranet | Sacramento, CA,
  • Developed individual service plans to meet 15+ client's emotional needs
  • Implemented therapeutic techniques for behavioral modification and crisis intervention
  • Coordinated structured community group activities for 20+ clients
  • Collaborated closely with treatment team to appropriately coordinate client care. services
  • Conducted outreach, advocacy and rehabilitative services for regular cases and crisis intervention
  • Efficiently gathered information from families and social services agencies to inform development of treatment plans
  • Coordinated with Therapist and health care officials to peak student interest in mental health field, resulting in valuable student participation
  • Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills
  • Assisted clients with identifying feelings and behaviors by asking open-ended questions
  • Referred clients to other programs and community agencies to enhance treatment processes
  • Provided counseling for relapse prevention, social issues and mental health problems
06/2004 to 12/2007 Bookkeeper/Office Administrator/Children's Program Coordinator Whole Foods | Orange, OH,
  • Manage payroll, accounts receivable and accounts payable using Microsoft Excel and Quickbooks
  • Managed personnel files, enrolling students in preschool and maintained student files
  • Followed detailed end of month accounting procedures to verify proper balancing of all accounts and readiness for new month
  • Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger
  • Maintained financial records for 20+ clients
  • Support families receiving county supplemental payment and complying with state licensing laws for preschool
  • Verified, allocated and posted transactions in journals and computerized systems from documents such as invoices, receipts and reports
  • Coded invoices and other records to maintain organized and accurate records
  • Work with culturally and social-economic diverse populations
07/2009 to Current Floral Specialist Lineage Logistics | Loma Linda, CA,
  • Responsible for managing inventory control, invoices, purchasing and stocking merchandise and supplies
  • Analyze financial reports making informed purchasing decisions based on sales projections and margins
  • Managed accurate and adequate open-to-buy for inventory balances
  • Processed average of 35+ transactions each day to keep workflow moving smoothly
  • Responded promptly to general inquiries from members, staff and clients via mail, e-mail and fax
  • Use power tools to maintain and upgrade department equipment and fixtures
  • Maintain consistent implementation of company core values and customer relation standards
  • Checked prices and calculated totals for accurate invoice processing
  • Worked with department supervisors and team members to understand supply needs and bring levels within desired tolerances
  • Addressed internal supply problems head-on and developed creative solutions to prevent delays stock levels
  • Realigned production schedules to factor in changing conditions such as materials shortages and changing designs
  • Completed daily logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions
  • Unloaded shipments, reviewed merchandise and tracked paperwork
  • Received, sorted and processed damaged goods with vendors or manufacturers
  • Audited and corrected discrepancies in inventory numbers
  • Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate
  • Implemented organizational systems to optimize product placement and operational productivity
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
  • Input data in Excel to create updated status reports for quick reference of project progress and deadlines
  • Recorded information, shortages and discrepancies to keep records current and accurate
  • Managed complex projects as directed by leadership, delivering positive outcomes within time and budget constraints
  • Maintain positive and respectful work environment with team leader and team members
05/2016 to Current Owner/Operator Charmgirl Flowers | City, STATE,
  • Using various power tools make wedding and event props
  • Marketing Wedding and Event Coordinator
  • Developed and designed business brochures, invoice\estimate forms and business cards
  • Build trust and respectful relationships with clients
  • Managed approximately 20 incoming new client inquiries
  • Directed 3 team members for initial start up operations including production, marketing and event set-up
Expected in 2004 BACHELOR OF SCIENCE | Administration of Justice San Jose State University, San Jose, CA, GPA:
Expected in 1997 ASSOCIATE OF ARTS | Law Enforcement/Criminal Justice Cabrillo College, Aptos, CA GPA:

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Resume Overview

School Attended

  • San Jose State University
  • Cabrillo College

Job Titles Held:

  • Support Counselor
  • Bookkeeper/Office Administrator/Children's Program Coordinator
  • Floral Specialist
  • Owner/Operator



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