support analyst call center resume example with 15+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Reliable, proactive, team oriented, compassionate employee. Interested in learning new experiences and knowledge within Prisma Healthcare.

  • Appointment setting and scheduling
  • Referral Analyst- Cares Center
  • Appointment confirmation and canceling
  • Patient chart scanning and faxing
  • Check in
  • Check out
  • Customer service skills
  • Facilitate phone calls and messaging
  • Employee peer interview skills
  • Liaison between patients and providers
  • Replies to my chart messages and appointments
  • Pre registration
  • People skills
  • Skilled data entry and completion of all registration
  • Compassionate individual
  • Decision-making
  • Handles co payments and other payment transactions
  • Confirms demographics and insurance
Education and Training
Kings Mountain High School Kings Mountain, NC Expected in 02/1988 GED : - GPA :
IBA Cosmetology Memphis, TN, Expected in 12/1989 Cosmetology : Hair And Nails - GPA :
Lrghealthcare - Support Analyst Call Center
Belmont, NH, 03/2022 - Current
  • Responded to phone and email questions and concerns, resolving issues daily.
  • Worked referrals for specialty practices to schedule appointments
  • Loaded registration information and verified pts information using HIPPA.
  • Verified insurance information
  • Scheduled for 5 different specialty practices
  • Reliable and hard working team member
  • Used Epic system for scheduling and registration
  • Earned reputation for great attendance and hard work.
Caterpillar - Patient Service Representative
Ohio, IL, 12/2018 - Current
  • Coordinating between patients and healthcare professionals to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Utilized customer service skills and detailed system knowledge to support physicians office operations.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Checked daily doctor schedules and verified insurance.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Provided helpful assistance by anticipating and responding to needs of patients and family members.
  • Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
  • Documented and managed patient information using Epic.
  • Earned reputation for great attendance and hard work.
  • Takes phone calls and send TE messages to support clinical staff and providers
  • Recognized by management for providing exceptional customer service.
  • Answered patient questions and fielded complaints to resolve issues.
  • Scheduled patient appointments over phone and in person, maximizing productivity.
  • Obtained proper authorization and identification to release confidential medical records.
  • Obtained insurance verification and authorization to submit financial clearance of patient accounts.
  • Working referral data entry
  • Multi- practice experience
Decatur County Memorial Hospital - Visitor Services Representative
Greensburg, IN, 05/2008 - 12/2018
  • Cross-trained on similar procedures and similar roles in order to provide skilled back-up for patient services department.
  • Ranked very high in customer service skills out of 10 representatives.
  • Created and implemented process improvements to assist in patient and family flow and volumes.
  • Answered very high call volume on daily phone calls to resolve patient issues efficiently.
  • Escalated patient satisfaction ratings by offering valuable insights to patient and family needs and expectations.
  • Documented patient volumes and flow of patients and visitors to location.
  • Improved patient services satisfaction surveys with excellent customer services skills.
  • Provided advice and front-line expertise to all coworkers that cross trained in my area of department.
  • Liaison between patients, family, and staff to ensure correct information for procedures and testing.
  • Cultivated relationships with patients, family, and other staff, for patients satisfaction and successful medical care.
  • Answered customer questions and addressed concerns, about patient and family medical care.
  • Managed needs of patients appointments, procedures, tests and phone calls in high volume area alongside of coworker in same department and other staff in same location.
  • Maximized customer satisfaction by handling high volume of telephone interactions each day.
  • Delivered fast, friendly and knowledgeable service for all patients and visitors.
  • Upheld privacy and security requirements established by Greenville Healthcare System.
  • Involved in team peer interviews for hiring process.
  • Appreciated for excellent work history and very few call outs.
  • Maintained calm, friendly demeanor with upset patients and family members to de-escalate stressful situations.
Greenville Healthcare , Patewood Memorial - Food Service Attendant
City, STATE, 06/2007 - 10/2008
  • Responded to customer questions effectively, explained the preparation style for menu items and helped in entrée selections.
  • Followed all procedures regarding food safety to ensure the proper handling of and preservation of food.
  • Collaborated to set tables, prep food and stock salad bar.
  • Created food displays according to established standards, replacing dated products with fresh.
  • Maintained dining and food service areas in clean, safe and sanitary manner.
  • Mentored and trained new team members, helping to build confidence and demonstrate the proper ways to complete job tasks.
  • Provided exceptional service that reflected restaurant standards and core values.
  • Managed inventory of dining room products, including condiments, linens and flatware.
  • Restocked all products
  • Backed up cashier staff to process customer orders and payments.
  • Greeted guests with friendliness and professionalism.
  • Executed cash transactions quickly and accurately.
Activities and Honors

I have worked in healthcare for 14 years, and have been graced with over 20 stellar stars in my recognition for excellence from patients, family, and staff.

I have overcame much adversity and continue to work hard to excel in this profession.

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Resume Overview

School Attended

  • Kings Mountain High School
  • IBA Cosmetology

Job Titles Held:

  • Support Analyst Call Center
  • Patient Service Representative
  • Visitor Services Representative
  • Food Service Attendant


  • GED
  • Cosmetology

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