support analyst resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.

  • Guest satisfaction
  • Quality assurance
  • Mathematically adept
  • Order fulfillment procedures
  • Food serving basics(ServSafe certified)
  • Sanitation practices
  • Multi-tasking service skills
  • Food safety knowledge
  • Food-handling safety
  • Customer interaction
06/2022 to Current
Support Analyst Sentinel Technologies Inc Downers Grove, IL,

General Moderation

Acting as a watchful eye/enforcer of rules within the main Discord channel, the Orlan Discord channel and the server. Support team members keep an eye out for anything that may be seen as breaking our rules/guidelines, including, but not limited to;

  • Sensitive topics (NSFW, political, other)
  • Harassment/bullying
  • Cheating/hacking
  • Any other actions that are seen as violating our rules/guidelines

Other roles include

  • Moderation of events
  • Vetting whitelist and name change requests
  • Tickets

Community Engagement

Members of the support team are required to maintain an active presence in the community - to keep themselves approachable and trustworthy in the eyes of the community. This can be done by;

  • Answering questions in public channels (MC and Discord)
  • Taking part in discussions in public channels (MC and Discord)
  • Directing players towards the proper channels when looking for help
  • Getting people involved in events and roleplay
  • Talking to players to gain their feedback on all the different aspects of Valence
  • Having a good understanding of the RP guidelines that can be used to help players develop their own RP skills
  • Assisting in community Game Nights
  • Proactive assistance within the Community
08/2020 to Current
Barista Restoration Hardware Bloomfield Hills, MI,
  • Collected payments and provided accurate change.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained calm demeanor during high-volume periods and special events.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized official and off-menu coffee and tea preparations.
  • Described menu items to customers and suggested products based on stated preferences.
  • Received and accurately processed customer payments.
  • Supported highest standards of conduct and service to support company reputation.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Greeted guests with pleasant smile and superior customer service.
06/2019 to 07/2020
Skating Carhop Sonic Drive-In Commerce, MI,
  • Roller-skated while performing all customer-facing activities, including trash and tray removal from dining areas, serving, assembling beverage orders, and preparing menu items.
  • Processed and completed cash transactions promptly, providing accurate change and order receipts.
  • Answered product and order questions accurately and professionally.
  • Balanced and delivered trays with food and beverage orders to customers while on roller skates, enhancing guest entertainment.
  • Inspected all orders prior to delivery, ensuring consistency in presentation and quality.
  • Greeted and welcomed guests upon arrival, offering menu recommendations and efficiently placing orders.
  • Maintained knowledge of new offerings and upsold promotional items and specials.
  • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
02/2017 to 01/2019
Garden Center Associate Ingles Markets, Incorporated Boiling Springs, NC,
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Educated customers on product and service offerings.
  • Recommended merchandise to customers based on needs and preferences.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended optimal merchandise based on customer needs and desires.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
Expected in 06/2021 to to
High School Diploma:
Wylie East High School - Wylie, TX
Activities and Honors
  • SkillsUSA- A student run labor association in which leadership and labor skills are learned in order to be a better worker in the labor industry.
  • National Art Honors Society
  • Culinary Club
  • Varsity Choir(Bel Canto)

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Resume Overview

School Attended

  • Wylie East High School

Job Titles Held:

  • Support Analyst
  • Barista
  • Skating Carhop
  • Garden Center Associate


  • High School Diploma

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