LiveCareer-Resume

supplies attendant auditor resume example with 20+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

I am a highly enthusiastic customer service professional with 15 years client interface experience.Enthusiastic customer service/sales representative with in-depth knowledge of sales, account management and training I have worked in a results-driven job with AT&T with proven ability to establish rapport with clients where I was a dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Highlights

Excel, Word and Microsoft

Strong organizational skills

Seasoned in conflict resolution

Energetic work attitude


  • Customer service expert
  • Telecommunication skills
  • Adaptive team player
  • Active listening skills
Accomplishments

Customer Assistance

  • Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

  • Consistently generated additional revenue through skilled sales techniques.

Exceeded corporate target for customer satisfaction

Achieved monthly sales goals.

Experience
10/2012 to Current Supplies Attendant/ Auditor AT&T | City, STATE,
  • I have help write M&P's for audits and delivery processes to make Techs job go smoother and more efficient.
  • Received 4 acknowledgments for a job well done and for going above and beyond to make our customers as well as the Techs very satisfied handle all audits for 32 Central Offices in my Oklahoma City area and by doing this have recouped thousands of dollars for AT&T.
  • I also deliver and meet techs to supply them with the spare plugs and equipment needed for their central office tickets.
  • In doing all of this we help meet our customer needs as well as Techs can meet their deadline goals and still provide equipment needed for large future projects.
  • Created new processes and systems for increasing customer service satisfaction
  • Resolved product issues and worked under strict deadlines and responded to service requests and emergency call-outs.
01/2012 to 10/2012 U-VERSE COLLECTION REP AT&T | City, STATE,
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • I Collected thousands of dollars each month for the company from customer's that was delinquent on their U-Verse services' made payment arrangements, issued adjustments, as well as explaining services and helping explain their billing inquiries.
  • I received monthly award money for exceeding and meeting all areas of my goals/metrics was part of the Winners circle which is huge accomplishment in a call center for meeting all metrics for 2 or more quarters.
  • I was selected to go to the off line group where I handled restoring accounts and escalations.
06/2001 to 08/2006 Service Rep/ Circuit Design Specialist ADVANCED SOLUTIONS INC | City, STATE,
  • I entered this company when SBC decided to go into the internet business, it was a subsidiary of SBC.
  • SBC was actually our customers we designed circuits for DSL, Frame, etc.
  • Informed customers about issue resolution progress
  • I started with the ground up with this company and learned how to design and type orders for Internet customers.
  • I worked in Tirks systems and WFA systems.
  • Developed and maintained positive customer relationships.
  • Responded to customer service emails in a timely and effective manner.
02/1997 to 06/2001 Revenue Management Rep. SBC | City, STATE,
  • My former position as a Business Rep moved to Texas which led me to accept a position as a resident collections rep.
  • I dealt with residents with delinquent bills or either their service was interrupted for non-payment.
  • I collected money on accounts as well as made payment arrangements.
  • I was also selected to work in the fraud department where I would investigate fraudulent accounts and disconnect accounts for fraud as well.
  • Handled a large volume of phone calls.
  • Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
  • Devised workarounds for problems.
05/1995 to 02/1997 Business Revenue Management Rep SOUTHWESTERN BELL TELEPHONE | City, STATE,
  • I worked with delinquent business customers who relied on their service to stay in business.
  • I collect delinquent amounts, restored services, disconnected services, as well as adjusting services and changing plans on accounts to be more suitable for the business.
  • I also worked in Executive complaints where I worked with the customer tried to meet their every need so at the end of our encounter the customer was very satisfied even if I did not accommodate all of their requests on their delinquent accounts and still collected money for the company.
  • Maintained a calm, professional demeanor when faced with high demand, high volume workloads.
  • Worked with customer service supervisor to resolve customer concerns.
  • Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
Education
Expected in Jun 2005 to to Bachelor of Arts | Business University of Phoenix, Oklahoma (UPOX-OK), , OK GPA:

Dean's List.

Completed advanced technology program.


Coursework in Marketing and Advertising

Expected in May 1993 to to Associate of Arts | Communication Rose State College, Midwest City, OK GPA:

Dean’s List.

Expected in August, 1989 to to | University of Oklahoma, Norman, OK GPA:
Expected in Jun 1989 to to | Mt. Vernon High School, Vernon, NY GPA:
Skills

Communicator

Multitasking

Fast learner

Billing

Contracts

Excellent Customer Service

Leadership Skills

Microsoft programs

Excel

Word

Sales Experience

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Resume Overview

School Attended

  • University of Phoenix, Oklahoma (UPOX-OK)
  • Rose State College
  • University of Oklahoma
  • Mt. Vernon High School

Job Titles Held:

  • Supplies Attendant/ Auditor
  • U-VERSE COLLECTION REP
  • Service Rep/ Circuit Design Specialist
  • Revenue Management Rep.
  • Business Revenue Management Rep

Degrees

  • Bachelor of Arts
  • Associate of Arts

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